T-mex Express Reviews 

Ordered Monday, Delivered Tuesday. Never any issues with orders. Top service as usual.

Good communication and order dispatched very quickly

Excellent product. They had the widest range, so I got exactly what I needed. Reasonable price too. Prompt delivery, although I did have to pay for it...

Great service, next day delivery being next day. Quick responses to email enquiries were really handy..

Great service, knowledgeable staff

from the 1st contact to delivery i cant fault this company very good service

Have ordered a few times and so far everything has arrived as per order and promptly. Thank you.

T-mex were very efficient. I ordered and they delivered quickly and when they sent a wrong product I emailed and they replaced in less than ,48hrs. I will use them again

Excellent range of products, easy to order on their website , simply choose , pay and receive very swiftly …

Fantastic service, knowledgeable staff and swift delivery, I’ll definitely be using them again!!

Ease of use and very helpful staff, fast service. great communication

Customer service did liase when the order took longer than than normal. The manhole cover although it was OK for where it went it was not the one in the photo so didn't fit flat instead it's raised but as said it works fine because it's in a border not in a foot path and what it is is good quality.

I placed what must be a very small order for T Mex but for me was hugely important and I was replacing much of the pipework for my Koi pond into a new shed. Not to be missing an elbow / socket part will be crucial on the day.
The whole team went above and beyond in helping me. If this is the service provided to an individual then I can only imagine to any Company it must be truly amazing. Lovely people, great compnay.

So the courier allegedly delivered the parcel to the wrong address which also was an empty property for sale even though it displayed the house number clearly. Not T-mex fault however the customer service from T-mex was awful, I had to ask for a call by a manager and made a formal complaint which never happened and finally took a week to receive a refund. I appreciate they have policy’s and procedures but 1hr after not receiving the delivery that showed delivered the courier had provided a photo of the incorrect property and location but still I had to wait for T-mex to wait for the courier to investigate. Doesn’t help me when waiting on the fittings and having to pay out for replacements whilst trying to get a refund for the original. No apologies for my time wasted which was over 2hrs sourcing other fittings and chasing Tmex. Very disappointing

Wanted a large amount of a certain item (32-20mm reducer) item stated 217 in stock at 58p each. Called them up to check they had the stock in and to cross reference them from our current supplier, was advised someone would check and call me back - they never did and I went back online to order them and they'd put the price upto 70p each. Poor customer service and poor business ethics. Have taken my business elsewhere which is a shame as we buy circa 10,000 a year.

Easy to order online, delivery very prompt, price competitive. Technical help was informative and helpful.

Rapid response and delivery.
Exactly what I needed

Very helpful company to deal with, order process fast and easy