Tangerine Telecom Reviews 1.178

Dreadful service still have no nbn service for over a week and its impossible to find out why they just tell you nbn will contact you in 24 to 48 hours wait three days miraculously they fix it remotely only to lose service 24 hours later and have to go through the hole process again so still waiting and nothing happening

I purchased a mobile plan today, the payment was processed immediately, but the service was never provisioned.
My mobile number is not recognised in their system, and the chat bot blocks me from talking to a human agent.
I cannot activate my eSIM, I cannot get support, and the website keeps giving errors.
This company charges first and only then you discover you cannot access support or finish the activation.
Terrible experience. Completely unacceptable.

Changed my mobile plan to them. However, they never send the esim activation code. Since my phone was already deactivated, I tried to contact them trough whatsapp and opened a case on their portal. Got no response whatsoever... They were quick enough to grab my money however...

UNRELIABLE INTERNET AND SUPPORT THAT WATES YOUR TIME.

Please do yourself a favor look elsewhere.

Terrible support, impossible to get hold off - no response to a support ticket. Have no issue taking my money.

I recently referred my daughter that just moved into her own apartment to this telco and their customer service is none existent.After almost a week,she is still waiting to be connected.Every person you speak with tells you that it will take between 24-48 hours,and that happens every time she calls.I feel responsible for her struggling,due to my referral.Please be aware of them and the kind of service they provide.

Mobile Service. These days, the customer service bar has been set very low by most telecommunication companies. Tangerine is disgraceful.Network outages they conceal from their customers, Rubbish explanations. Overall, after 3 years, it was a very disappointing experience.

Moved from iiNet to Tangerine looking for better service sick of drop outs with IiNet and no fixes. Been withe Tangerine for a couple of months they have charged my bank account twice and yet have not yet set up my account or provided an internet service - I have concerns given that if there is no account where is my money going, is this fraudulent activity - seems I will be moving again - should have read the reviews first , so disappointing
Now with Optus and bank investigating the 2 charges to my bank account.
@Tangerine contact with your escalations unit should have been offered on the 2 occasions I contacted you - too late for that now but if you could find out where the 2 withdrawals on my account went and return the money that would be helpful

Rediculous. Charged "early termination" fee for moving properties yet staying with them. Then don't have internet for 4 weeks, they refuse to inform NBN to downgrade whilst Fibre gets sorted and keep charging me. No cummunication just "your order is on hold".

The data only SIM card is less than useless. It fails to connect to the internet even when showing 4-5 bars of reception. When it does connect the service is so slow it’s moribund. I went through 3 modems and 2 SIM cards attempting to get it working.

I have moved from More to Tangerine ~3 months ago. This was a first time for me seeing speeds go down drastically randomly while being on NBN 500 plan.

The price was really discounted so I went with it however the speeds drop off often, 4k videos buffer a lot. Will never move back to them!

I signed up for 500/50 speedy plan but I was only getting less than 100Mbps. I raised a case to report the BW issue but they just repeatedly say nothing is wrong with the service and all parameters are within standard. I disconnected and moved to dodo with the same plan but lesser money. Dodo delivers 500/50 as promised and even pointed out there’s drops in the NBN side that needs fixing. NBN fixed it apparently.

Never to Tangerine again. They dont care about the service, they only care for your money. Despite complaining they continued to bill me and doesn’t want to refund the unused days of the bill cycle after disconnecting from them.

Gotta say, never experienced such a poor communication of internet set up in my ten years in Australia.

Not only was I not informed of how long NBN set up might take, but I got no update about how or why activation was taking longer than a usual wait time. The Customer Service team did their best but said they could only leave notes for their Activation team - I couldn't speak to them directly to understand the issue. How am I meant to resolve an issue with a team who fundamentally cannot help the problem?

Worst service I have ever experienced. No internet for three weeks. Constant delays and miscommunication from their customer support team to resolve the issue. Horrible dropouts when it does work. Terrible support when it doesn’t. No problem solvers at this company. Having been with multiple providers I am confident in saying this is the most unreliable and unsupportive companies I’ve ever interacted with.

Absolutely got scammed by this company and it is impossible to cancel and get out and get your money back.
Do not take the risk!!!

multiday outage.
blaming nbn - but nbn says it's not them
I am pretty good at networking - and it really looks like tangerine
they have no 'network status' page - just send to nbn

Charged an additional $20 for not doing direct debit is a joke I have two houses using tangerine. Just changed over to superloop I hope they are better. So far they are alot cheaper

Have been waiting for over a month for my new modem and number ported, I received an generic email saying number ported had failed It is probably for the best as I have not received my new modem so would have no way of hooking up phone anyway. In the email I was asked to raise a ticket, so have raised 2 but no answer, just want my money back for the modem, do not want to be stuck with this company. I thought my last company was hard to deal with but now they look really good

Hi Tangerine Customer/Technical Support,
I raised a concern that I was not receiving the new Speed plan and I asked if there was anything else I needed to do. Customer Services acknowledged and resolved my ticket with "Please contact Technical Support".
I tried calling Technical Support but gave up after being on hold for ages. So I raised another case for Technical Support, but I've had no response for over a week.
I was on Trustpilot and saw that Tangerine typically responds to concerns here within 2 days (when they can't respond to me in over a week on their official channel).
So I'm posting here to give you another chance. The race is now on... will Tangerine resolve my issue, or even respond to me, before I sign up with another ISP
Watch this space...
Update. Things went from bad to worse. Finally managed to contact technical support. They asked me to do 3 speed tests and they’d call me back but never did. Started the cancellation process and they contacted me immediately. Arranged a time for tech support to contact me but that never happened. Completed the cancellation process and switched to Exetel in a few minutes

Tangerine do not have the Infrastructure in place to deal with the volume of Customers that they have signed. They advertise cheap 6 month deals but cannot deliver the Internet Speeds you pay for. They "Throttle Back" your download speed in an attempt to keep all their Customers getting some coverage. Do not sign with them, Aussie or Superloop are the 2 trusted and competent companies who can deliver what you pay for. They own all their own Equipment from the Exchange back to their business, and have the Staff to service that Business