I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... Toon meer
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Lees wat reviewers zeggen
It's the second year running that I have used Taxfix to complete my self-assessment. I wouldn't dare try to fill in the form myself! I like having the peace of mind brought by knowing that it has been... Toon meer
This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... Toon meer
The service has been great from the start. Kinjal, the accountant assigned to me was super prompt, patient and helped me with all my queries. Definitely recommend!
Bedrijfsgegevens
Geschreven door het bedrijf
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contactgegevens
Verenigd Koninkrijk
- support@taxfix.com
- taxfix.com/en-uk
4,8
Uitstekend
7K reviews
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Missed Appointment, Poor Customer Service, and Ongoing Booking Failures
I am extremely disappointed with my experience with Taxfix's tax consultation service.
I paid £135 for a tax consultation, only for the accountant to fail to attend the appointment without any prior notice or communication. Since then, I have spent several days trying to rearrange the consultation, but have repeatedly run into issues with Taxfix's booking system.
What makes this particularly frustrating is that I have already agreed a suitable time directly with the accountant, and we are both available for the appointment. Despite this, Taxfix has been unable to manually book the consultation due to ongoing technical issues with their system.
The customer service has also been poor. Responses have been slow, there has been a lack of clear communication, and I have repeatedly had to chase for updates rather than receiving proactive support.
6 juli 2026
Review zonder uitnodiging
Antwoord van Taxfix UK (formerly TaxScouts)
Hi Luke,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustrating experience you've had with our tax consultation service.
We sincerely apologise that your consultant failed to attend your scheduled appointment and for the significant difficulties you've faced with our booking system and customer service while trying to rearrange it.
The lack of proactive support and the technical issues you described fall well below the standard of service we strive to provide, and we are very sorry for the stress this has caused.
We want to get this resolved for you immediately. So that we can locate your case and escalate it, please contact us at support@taxfix.com with your registered email address, referencing your Trustpilot review. A member of our team will then personally ensure your consultation is booked without further delay.
Once again, we apologise for your experience and appreciate you bringing this to our attention.
Best regards,
Taxfix
Great job
Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly recommend Taxfix to anyone looking for reliable and efficient tax assistance. Thank you very much 👍
6 juli 2026
fast and efficient
1 juli 2026
Worst experience ever
Well, the accountant was zero help.
I needed to do my self-assessment and I asked for some information about the expenses I could claim for as a self employed since it was my first time. The woman said she could not tell me this, so I have to go somewhere else to seek the information, gather and filter the information so I could break down my expenses. While she was just expecting me to come with all this plus receipts for her to send it over to HMRC.
When I was asked about submitting the tax return, I queried how much money was estimated to get back as I was not clear about what she meant, she carried on and sent the self-assessment to tell me later that we can amend it, as I was not happy about that.
This service was a waste of money and time, never been so disappointed with an accountant like this before. I wish I knew, and did not let myself be mislead with the good reviews on you website.
26 mei 2026
Antwoord van Taxfix UK (formerly TaxScouts)
Hi Vanesa,
Thank you for adding these details. We have replied to your first review, but we want to specifically address your point about the submission. We never want a return sent to HMRC until you are 100% clear on the numbers.
Please contact us at support@taxfix.com so we can look into this immediately and help get any necessary amendments sorted out for you.
Best regards,
Taxfix
Self-employed
If you work as a self-employed this is not the company you want to deal with to pledge your self-assessment.
I got in contact with one of their accountants, the woman could not even tell me what I could claim for.
I’d have to break the expenses down, gather and filter the information on my own, meanwhile she was just expecting me to do this for her to send it over to HMRC, if that’s the case what’s the point of paying someone, I could have done by myself. A complete waste of money and time, they did not even have an online section for complaints. Zero help whatsoever. Worst service ever, never seen anything like before.
The reviews on the website are definitely misleading.
6 mei 2026
Review zonder uitnodiging
Antwoord van Taxfix UK (formerly TaxScouts)
Hi Vanesa,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with our self assessment service.
We understand you were expecting clear guidance on what expenses you could claim and felt that the support you received did not meet your expectations. Our goal is to simplify the tax filing process by providing expert assistance, and we sincerely apologise that we fell short in your case, leaving you feeling like you had to manage the process alone.
This is not the standard of service we aim to provide, and we take your comments very seriously. We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com using your registered email address so we can investigate this further for you.
Once again, we are very sorry for the disappointment and frustration this has caused. Your feedback is invaluable as it helps us to improve.
Best regards,
Taxfix
Good communication and helpful support
26 juni 2026
Have been a customer for several years
Have been a customer for several years, re-assuring that my tax obligations are taken care of by qualified accountants. No fuzz and very responsive to task. Great service. Thank you
4 juli 2026
My accountant answered all my questions…
My accountant answered all my questions and was able to complete the tax return quickly.
26 juni 2026
I had a great experience with Kunal
I had a great experience with Kunal, I am so grateful for his support and would definitely recommend using Tax Fix in the future
2 juli 2026
Great service from Gabriela at Taxfix
Great service from Gabriela at Taxfix. Another tax return completed the whole process from start to finish is seamless. I highly recommend Taxfix to everyone.
2 juli 2026
Everything was easy to do I highly…
Everything was easy to do I highly recommend using taxfix
1 juli 2026
You want want feedback from every
You want want feedback from every
Bit of the process which is a bit annoying, apart from that good
30 juni 2026
Review zonder uitnodiging
Great service
Great service, very knowledgeable and very quick response times. A BIG thank you to Anna who I will highly recommend.
30 juni 2026
Getting our annual tax returns sorted…
Getting our annual tax returns sorted out remains a straightforward activity with Taxfix, combining a digital process and working a real accountant.
28 juni 2026
Outstanding service provided by Lisa at…
Outstanding service provided by Lisa at Taxfix. Highly recommended
29 juni 2026
Quick and efficient
Quick and efficient, good VFM. Farai communicated helpfully and gave good advice
18 juni 2026
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