While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.... Toon meer
Bedrijf heeft geantwoord
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now alw... Toon meer
Bedrijf heeft geantwoord
Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Contactgegevens
Carousel Way, Riverside, NN3 9HG, Northampton, Verenigd Koninkrijk
- +442078460172
- help@tblon.com
- tblon.com
4,6
Uitstekend
102 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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A truly great purchase
The ease of the purchase, on time shipping, and the quality of the shoe made this a truly great experience.
27 maart 2026
Antwoord van Thomas Bird London
Dear Kelvin,
Thank you for your review of Thomas Bird we really appreciate you taking the time to comment. We are pleased to hear you found the whole shopping experience easy and that you like your new shoes. We hope to see you back shopping with Thomas Bird again soon.
Kind Regards
Ann
Too strict of a return policy
Too strict of a return policy. Unclear and unrealistic expectations
14 april 2026
Review zonder uitnodiging
I literally took TWO steps on the to…
I literally took TWO steps on the to try it out. And it instantly scuffed, which means I can't return it, which means I wasted hundreds of dollars for nothing.
13 april 2026
Review zonder uitnodiging
Antwoord van Thomas Bird London
Dear Solomon,
Thank you for your review of Thomas Bird. We are really pleased to hear how happy you were with your shopping experience and the shipping. We hope to see you back shopping with us again soon.
Kind Regards
Ann
order review
The shoes are lovely and the customer support and after sales follow up are superb
17 maart 2026
Antwoord van Thomas Bird London
Dear Mohammed,
Thank you for your review. We’re thrilled you’re pleased with the quality of our products and the customer service and after sales support We really appreciate your support and look forward to serving you again soon.
Kind regards,
Samantha
Slow but Sure Customer Service
While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that issue. Now me paying for shipping the second time wasnt optimal, but in the end was okay. Never use USPS for something this expensive THOMAS BIRD LONDON!!
9 maart 2026
Antwoord van Thomas Bird London
Hi James,
Thank you for your 5 star review, we do endeavour to resolve any issues should they arise . We appreciate your co-operation and glad you were happy with the service we provided.
We look forward to you shopping with us again.
Kind regards
Samantha
Antwoord van Thomas Bird London
Hi Richard,
Thank you for your 4 star rating.
We look forward to you shopping with us again.
Kind regards
Samantha
I absolutely love these shoes—the color… Exceptional Craftsmanship and Stunning Color
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.
Shipping was good, not great, but acceptable overall.
I purchased the blue Oxford, and I’m now interested in the olive color in size US 9. Please let me know when it becomes available.
4 maart 2026
Antwoord van Thomas Bird London
Dear Frank,
Thank you for your lovely comments. I agree the Hampton Penny Loafer in Blue are a lovely colour and stand out so well whatever you pair them with.
Standard shipping to the US can be a bit slow as we have encountered a few issues so we would always recommend upgrading to Priority shipping with Fedex for a quicker service.
We hope to see you back again soon and I will make sure we add you to the back in stock report for the Olive Green Hamptons too.
Kind Regards
Ann
Antwoord van Thomas Bird London
Dear Charlie,
Thank you for your lovely words. We do believe the Custom Patina Bensons are so nice and being hand dyed they are so individual. We hope you enjoy wearing them.
Kind Regards
Ann
Great Quality Shoes & Customer Service
Shoes were as described and great customer service regarding a size return.
4 maart 2026
Antwoord van Thomas Bird London
Dear Aaron,
Thank you for your review. We’re thrilled you’re pleased with the quality of our products and the service. We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Thomas Bird London
Very pleased with products and service.
27 februari 2026
Antwoord van Thomas Bird London
Dear Alan,
Thank you very much for taking the time to review Thomas Bird. We always appreciate hearing from our loyal customers and we really love to hear how happy you are with our products and service. We hope to welcome you back soon.
Kind Regards
Samantha
I bought a blue pair of Chelsea boots…
I bought a blue pair of Chelsea boots with a blue belt. I also bought a black pair of Chelsea's and accidentally bought another blue belt. And I was contacted and asked was I sure I wanted a blue belt instead of a black belt that helped me tremendously forgetting a black belt with black boots.
24 februari 2026
Antwoord van Thomas Bird London
Hi Larry,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you were with our customer service. We always try to ensure everything is checked carefully prior to despatching orders as we know mistakes can happen. We hope you are enjoying wearing your boots and belts.
Kind Regards
Ann
Nice shoes !
23 februari 2026
Antwoord van Thomas Bird London
Dear Richard,
Thank you very much for your short but to the point review, we do sell nice shoes! We hope you enjoy wearing them.
Kind Regards
Ann
Absolute flawless quality
Absolute flawless quality! if these are the last pair of shoes ever I own, I will be happy!
23 februari 2026
Antwoord van Thomas Bird London
Dear Nick,
Thank you so much for your lovely review of our Montana Wingtip Boots. We are so pleased to hear how much you like them and hope you continue to enjoy wearing them.
Kind regards
Ann
A wonderful experience
Creating an online Retail experience that feels like the best of more traditional shopping in store is very difficult to achieve in the more luxury end but TB have managed to achieve exactly that. From the website browsing, through ordering to delivery & then the product itself was first class.
23 februari 2026
Antwoord van Thomas Bird London
Dear Andy,
Thank you so much for your very kind review. We always appreciate feedback and we are so happy to hear that you found the whole shopping experience with Thomas Bird to be smooth and enjoyable. We hope you enjoying wearing your Eastwood Chelsea Boots.
Kind Regards
Ann
The quality product
The quality product. The communication with the store staff as it related to the delivery of the product. I give the staff & product a 5 gold star rating. Birmingham Alabama
5 februari 2026
Antwoord van Thomas Bird London
Dear Orville,
Thank you so much for your kind review. We are so pleased to hear how happy you are with our products as well as our service and we look forward to welcoming you back again soon.
Kind Regards
Ann
Lovely boots
Lovely boots! Very well made. Love the vintage look of the wing tip.
Shipping times were prompt. And communication from the staff about exchanging for a different size was easy.
2 februari 2026
Antwoord van Thomas Bird London
Hi Lauren,
Thank you for your wonderful feedback. We’re thrilled to hear that you love your boots and the vintage look.
Thank you for the feedback on our customer service, our aim to help our customers.
We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
Everything is first class.
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now always my first option for new shoes or boots. Thanks Thomas Bird!
29 januari 2026
Antwoord van Thomas Bird London
Dear Lee,
Thank you so much for such a lovely review of Thomas Bird. We always appreciate all the feedback we receive from our customers and really enjoy hearing how our shoes and boots fit and look. We hope to welcome you back to Thomas Bird again soon.
Kind Regards
Ann
The service is second to none
The service is second to none. Ann communicates in a very professional manner. I love dealing with this company.
5 februari 2026
Antwoord van Thomas Bird London
Dear Chuck,
Thank you so much for your kind comments and review of Thomas Bird. We always appreciate feedback and you have been a very patient customer waiting for new stock to arrive. We hope your son is loving his Henley Loafers.
Kind Regards
Ann
Bond, James Bond
Serious craftsmanship and timeless style. Sean Connery in Goldfinger stuff.
2 februari 2026
Antwoord van Thomas Bird London
Hi Jeffrey,
Thank you for your wonderful feedback. We’re thrilled to hear that everything was to the liking and the craftsmanship and styling impressed you. We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
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