TD Reviews 

Formal Complaint – Unprofessional Conduct at TD Bank Branch (214-32 Jamaica Avenue, Queens Village, NY 11428)

Dear TD Bank Customer Care,

I am writing to formally report an extremely unpleasant experience I had at your branch located at 214-32 Jamaica Avenue, Queens Village, NY 11428.

During my visit, I was treated in an unprofessional and disrespectful manner by the customer service staff. The two customer service representatives used inappropriate language and spoke to me in a rude and demeaning way. When I asked to speak with the branch manager, the situation worsened — the manager himself was dismissive and insulting, calling me names and supporting the staff’s behavior.

All I wanted to do was deposit a business check into my business account, yet I was met with hostility and humiliation. Such treatment is unacceptable and unworthy of TD Bank’s reputation for professionalism and customer care.

I strongly recommend that TD Bank Headquarters review the conduct and management practices at this branch and take appropriate action to ensure no other customer experiences such disrespect.

Thank you for your attention to this matter. I look forward to your prompt response and corrective action.

Sincerely,
Dr. Maxwell S

What I can say is this. You should add a zero satisfaction rating option. Lengthy hold times with an option to have them call you back. When I selected that option this morning, the recording said "callback option cancelled, you can stay on hold to talk to customer service" TD Bank customer service is deplorable. Last time I needed to talk to them I waited so long I hung up and went to the branch, where everyone is very nice. They told me they had to call the corporate call line to help me and said that they have to call in the same way I do, and it's terrible.

When there is a problem with a recurring value on my credit card the branch refers me to the banks customer service phone. When prompted to talk to an agent the line goes dead. Its been that way for weeks. As I said the branch will not help in Union NJ. The clerk tried when I was sitting at her desk and did not get through. I already have started a new checking account at another bank but its a real pain due to my auto payments.
10/16/25. Finally got through to a voice, this was a pain, will limit future business.

I’ve been a loyal TD Bank customer for 13 years, and recently, I faced a government shutdown that delayed my paycheck. I overdrew my account by $200, and despite my circumstances, TD Bank kept piling on overdraft fees until my entire check was consumed. When I requested fee reversals, they only refunded a fraction, leaving me with significant financial strain. They didn’t inform me about any government assistance programs, and their customer service was extremely unhelpful. In total, I was hit with over $700 in overdraft fees, and they refused to refund more than a minimal amount. This experience has been incredibly disappointing. Additionally, TD Bank recently pleaded guilty to conspiracy to commit money laundering and agreed to pay over $1.8 billion in penalties for violations of the Bank Secrecy Act. Given all of this, I strongly advise others to avoid TD Bank. Their practices feel unethical and lack genuine support for their customers.

Absolutely the worst bank, blocked my card the day after unblocked again,and they did block like 3 times. When I was calling your support, NONE of the workers were helpful and all of them were useless. Almost got stranded in a desert with no ability to cash out money and it is all on you guys. If were something to happen to me this would be YOUR FAULT.
Absolute evil, no help and almost got into alot of health problems. I kindly ask you to rethink your blocking card policies cause it seems that only retarted people would do that.
0/10, and I will tell EVERYBODY to switch this horrible absolute filthy bank, you care only about stockholders you hold. AGAIN 0/10

I have been a customer for over 30 years. Their customer service staff (on phone and at the branch) is excellent although the lines at the bank can sometimes be long with few tellers. This review is mostly about their easyweb website which is getting worse by the day. I try and log in and often it will log me out right away with a message "you have been logged out". This happens even after I have correctly entered the security code they send me. Please get your act together TD.

In my opinion, TD is the best bank in whole Toronto I’ve been a long customer there and never get any issues them. Some of my friends I was other banks always complain about their bank problem which I’ve never have seen that disaster in TD.

I was with TD for 30 years. I had my first mortgage with them in 1989. At first I had an account that had no transaction fees, then they required a minimum balance, then they increased the minimum balance, then they tried to tell me my account would be moved to a new account were there were banking fees applied because they were going to discontinue their transaction fee for free account. Years later I had pre approved for a new mortgage because I was refinancing my house because my ex-wife embezzled half of my assets, and once it was time to get is started they would not honor their pre-approval and I had to scramble to find a mortgage. I used a mortgage broker, found a mortgage, closed my TD account, never to deal with them again. My business partner deals with TD and when she tried to start a simple business account for us we had nothing but incompetence getting it activated. We had 4-5 appointments which still has not come to fruition. It has been very frustrating to deal with them. I had to tell them my address at least three times in person and over the phone, before it was actually recorded in their records. Not happy. Recommend not using this bank. Find something better. Terrible, incompetent customer service.

I have always had a good experience. The staff is always really friendly.

TD Bank has horrific customer service and even Highest Management is indifferent to their clients appeals. They neglect and ignore senior citizen and bilk them. Instead of resolving an issue they create problems.

TD bank MISREPRESENTS its services on the web. They say an international wire transfer takes 24-48 hours. FALSE. My husband and I believed the MISREPRESENTATION and opened an account there. We have been deceit. Three weeks after the recipient bank has not receive ANY COMMUNICATION. This is at TD bank in Clarendon, Virginia. We are seniors inquiring everyday WHERE IS OUR MONEY. They now say it is in Wells Fargo. They are making money with our money. BE AWARE.

I went to deposit $1,000 in cash to my wife's account today in Flemington NJ and was told that if I am not on the account I cannot deposit cash into my wife's account BUT they can take a check from me for deposit. GO FIGURE!!. I went through that process with them before and they did not clear the check for days even though it was drawn from another local bank.
I complained but they said that is the policy that was put into effect in March. My wife is away in another country and needed the money today. The manager was professional but unfortunately her hands were tied because of this new policy. Needless to say I was very upset and disappointed and I expressed that displeasure. Hopefully, they cancel that policy or put limits on it so other customers do not face the same situation. It was $1,000 not $10,000.

Dealing with the Vero Beach. Fl US1 branch after the death of my spouse of 51 years has been awful. There is no kindness, no empathy or no helping involved. One person tells you the account you have is set up for deposit for our trust and then you come back with the check and after 5 minutes of two of them fumbling through drawers looking for what I have no idea they can do nothing. The one lady was very rude and unsympathetic. Was I rude back yes I was! I will be moving all my funds even though I have been with them since they were Riverside Bank.

I submitted a mortgage loan application with Patrick Nicholson at TB bank, and it was the worse interaction in my life. He showed apathy and disdain because I have a car note and denied my application because I was 30 days overdue in 2023 with my car note. I have made consistent payments after and before.

I went through some transition with work and started my own company, but like I said he displayed such disdain. My company is thriving I am paying off my debt and I will never do business with TB bank personal or for business.

I will tell you all to use caution or go to another mortgage lender. He sucks. I will keep you all posted with me buying my first house.

Karma

I had money deposited in and wanted to transfer to another bank account. I went through the process which took 3 days of verification where they deposited a couple of cents in and i had to verify the amounts. After this connected and confirmed was connected, they froze my account. When i called service they said they would unblock it within 2 hours and call me. They did try to call when i was in the shower and i called back 3x's. I finally got a hold of someone and they said i had to go down to the bank with proof the other account was mine. Taking steps to close this inconvenient account

Something is wrong with their app and with their log in pages.
This evening I have made countless attempts to log in using the app and the webpage. In both I was able to get to new password. Then that page disappears. When I refresh the page I have to start again at the initial page. There I put in my user name and new password but the webpage informs me that my data is not recognized. It is very frustrating to have to attempt to log in ,receive the code. put the code in, come up with new strong password, and be denied access on the final login page. After going through this more than four times I give up. I needed to check the date of a $400 transfer I made to Chase bank that has not shown up yet in my account. I made that transfer July 15. It appeared to be a same day transfers.
Also TD has cancelled my debit card due to fraudulent activities. I went to a local branch to request a new card because expedited to me at my expense I was told they could not expedite it. I normally transfer funds from my account in NYC to TD because TD has offices in Charlotte, NC. My going to a TD office in person did not help get the card any sooner. TD should learn from Chase and from Citizens banks that it makes good business sense to expedite cards at the clients' expense when they do request. I had high hopes. But then. "hope springs eternal!"
the

they screw me over big time. once my c d mature i will never use them again

I financed a rowing machine from Nordictrack, and they used TD Bank to do so. I paid this loan off in the first month of ownership. This Bank opened a charge account in my name with a $5000 dollar credit limit, that I had no knowledge of or want. This was never discussed with me, I don't want it, and I only found out from looking at my credit report that I even had this account. I never received any information about this account or knew anything about it. I have complained to the BBB to get this removed from my credit report as it is negativly impacting my score to have this account. Absolutely ridiculous and completely illegal.

I was making deposit for a friend at one of the tube-serviced lanes and couldn't understand the teller due to her accent. I ended up going inside and talking to Maggie, an indian lady, and was told the accent COULD'NT have been the problem. But it could have been the sound system. No apology was offered for either the accent or the system. This was at Haywood Road. location!!!!!!

Extremely incompetent not very trustworthy in my experience went went to a branch to get information on their credit cards fill out some paperwork so they can check my credit rating next thing I knew A TD credit card came in the mail being that The card already I try to link it with direct payment with my other bank they gave me a form to fill out which I had to include a voided check I filled out the form mailed it to the address on the form with a return receipt I did not receive confirmation that they received it so I went to the bank and inquired they told me to wait a little bit longer The letter came back stating that it was the wrong address no known address I took the paperwork back to the bank they told me that they gave me an old form to fill out a new form which I did with The same voided check My return receipt came back stating that they received the form I was still waiting to see when it was linked to my other bank no one had any information many phone calls later threw the bank itself and with myself they stated they can't find the paperwork so my voided check is out there somewhere but they don't know where I had to go to my bank and put a stop on that voided check when I went to TD Bank they asked me if I wanted to do online banking I told him no I don't even want this card Tell me how much I owe you the full balance I want to pay it off and never use that card again and reminded them that they owed me $200 according to their contract that I met the requirements for the $200 unbelievable how incompetent this bank is if you are considering doing business with TD Bank I suggest you read the reviews on this bank which I should have did before even entering the doors of this bank