Teen Counseling Reviews 

I subscribed to this service for a little over a month. During that month, my son didn't receive any therapy sessions as we'd intended (a combination of him navigating the platform and us moving) so I emailed them requesting a credit of those four weeks so that we could get started in the next month. One week later, I still hadn't received a response but was instead charged again (they charge me weekly). So, I canceled my membership.

It's unfortunate because I'd heard good things about this service and was looking forward to getting started correctly in the following month. Their therapists seem to be great but their customer service and billing practices are suspect.

My daughter has been awaiting this appointment and it's canceled an hour prior. Unprofessional I cannot recommend

I signed up for a teen counselling account for my daughter. We did not have any sessions but I was charged. When I cancelled my account and told them I was unaware of the charges, they said they would refund me. However, now they are not responding to my emails. They do not send you any billing or anything so it’s very misleading.

We have had about a dozen counselling sessions for our young teenage daughter who has been going through many of the usual challenging experiences at this age/stage. We have found a fantastic empathetic therapist (Sayra) for her to discuss her issues with and it really seems to have helped her cope. Accessibility and pricing are both very reasonable and much better than we would otherwise have had to put up with in Ireland.

Automated email hell. No actual answers to what you might ask. The process applies undue and inappropriate pressure to make a hasty decision. Once you're matched, the system forces you to either say "I can't afford it" or "review" which takes you to a payment page and not a review of the therapist. Don't touch it.

Shocking service for something that is critically important to distressed young people. Signed up in good faith and the assigned therapist wasn't able to connect either audio/video on the first session but continued the session by typing to my son in a chat window!! imagine paying $60 a week for a therapist to message you (really slowly) in a chat window. Any other sessions after that offered no real wisdom or advice and just felt like an over-advertised money racket. Avoid!

I subscribed to this service last March. I was desperately trying to find a reliable therapist for my daughter at the time. I do remember receiving a reply from a therapist after ~3 weeks. By then, I had already retained a local, in-person therapist as recommended by the doctor. After receiving an initial response from the therapist, I did not receive much in the way of correspondence and frankly forgot I had subscribed. Until I just received a charge on my HSA for $380! I just went on-line and cancelled. I did not use the therapist even one time! You would think that I would have received at least a reminder or two that I was under subscription to their service and would be charged!

My therapist is such an amazing listener! And she gives me the best pieces of advice!

There is absolutely no contact number for this company. They charge you before you even use the session, which probably is understandable. However my child doesn’t need counseling but needs a psychologist as referred to by her doctor. I haven’t used any of their sessions. I have emailed them and messaged them multiple times to let them know that counseling is not what my child needs. It’s a lot of money for an average person. I have to pay for clinical psychologist now so I need my money back as I did not use their services at all. And I canceled and let them know within 7 days of booking. It feels very dodgy. I no longer feel confident about this company or any online companies. This is such a sensitive topic and parents should have full confidence to leverage or not leverage the services depending on the situation. I will really appreciate my money back.

Hi
Im not happy that I was charged before starting the therapy.
I've only been matched to a therapist who is not even what I need.
Its been over a week now. I want a refund

I had tried therapy before through different websites and people and I hadn’t found a therapist that really got me until I started teencounseling.com. The therapist on here are truly amazing and really want to help you and get to know you. They work on issues with you and talk about whatever you would like to. They make sure you are okay and remeber certain stuff you tell them and make sure to follow up on it and ask about it. I would recommend this to anyone and am so happy I started this.

Teen Counselling should be given recognition for their work in making high quality therapy accessible for the average person. I have spent hundreds of pounds on various counsellors which was a huge financial pressure and the quality of the sessions were variable at best. Ricky Lomas is outstanding! He asks intelligent questions, is proactively working with my children to be better equipped to deal with her challenges, in our case having a positive male role model in itself was an achievement as my daughter previously would not engage with a male therapist. In my opinion there are 2 types of therapist; the ones that sit back and take the money or the ones like Ricky who really get to know your child and give real support and actively work in collaboration to help your child achieve a better understanding of themselves and build resilience so they are better equipped to deal with life’s challenges. The level of support coupled with the different ways to engage eg video call, text messaging or calls allows your child to choose what they feel comfortable with. The static cost per week allows you to be able to budget whilst being able to adjust the level of support on a weekly basis without incurring additional cost. I can not recommend this company highly enough.
I’d also like to add the the support I have had as a parent has been exceptional and very reassuring whilst maintaining the confidentiality of my child sessions.
Thank you Ricky and Teen Counseling for your ongoing support

Charged twice and no session, my counceller cancelled once due to some sort of accident she had. I was never reimburse and twice money left my account. I feel like I've been scammed. Finally when my daughter was to have her session it's asking me for more money. I stay away. I closed the account wasted my money

I was skeptical because of the negative reviews. As well as having to pay up front. The app is easy to use and we were matched to a therapist for my teenage daughter. She spoke to me first then spoke to my daughter. After the first session my daughter felt better and would like to continue.

This company charged me 89.00 TWICE - before the first session could even occur.  I chose the first available date for the "therapist of my choice."
After being charged TWICE I sent an email requesting a refund.  I was not given it.  I then (again) requested a refund and cancellation of my account. All this before the first session could even occur.  They did not do either. Have NO idea how therapy is as they only took my money and there was no therapy provided. While they did not refund the $178.00 they stole, they so very graciously offered to "waive" the additional $15.00 no-show fee for the appointment I cancelled.

What a joke.

I had the same issue as described in another post on this site. I set up an account for my teen daughter with the assumption that we would not be charged unless we actually used the service. They have been charging me weekly for 4 months now, and I did not notice because it was billed to my HSA card and I don't see those transactions regularly. I never received any communication beyond an occasional email stating "appointments are available with your therapist [name of therapist]". At best this is a poor way to operate a business from an ethical standpoint, and the fact that it's apparent that I'm not an isolated case makes it even more sketchy.

My son was failing, not going to school, sitting in his car, and was on the verge of not graduating his senior year 1st semester. I was getting calls from his school counselors and his teachers. Thanks to Better Help and my son working with Samy. My son is now on track to graduate, his grades improved, he keeps his room clean, gets up for school on his own and he got him a part-time job. He loves speaking with his therapist Samy. When I told him since he is doing better, we can stop the sessions and he said," No, I like speaking with my therapist, this therapy thing really works, Samy is like a friend and gives me good advice that I cannot get from my father." I am so grateful for Better Help Teen Counseling. I hope Better Help Teen Counseling somehow gets implemented in schools and maybe this can prevent or lessen the suicides in teenagers and mass shootings. Maybe this is the answer???

My daughter loves her counselor and looks forward to talking with him every week. He is responsive to my questions and returns emails quickly. Overall we are super grateful to have Teen Counseling.

We signed up, but life happened and we didn't start any kind of communication with the therapist assigned to us. We were being billed weekly without our knowledge. I should be getting refunded. Just know that they will bill you no matter what.

I have signed up through the app for my brother. And I agree with reviews here. The fact that is not clarified that the therapists are from US is a really big downside. Second, I have been charged more than the initial plan, with no reminder, no communication at all. As soon as I was charged last night I have contacted the team with no reply at all! No communication, nothing. To be honest I wouldn't have left a negative review as my second therapist was nice, and I would've even considered a weekly payment plan to be in contat with her bit to pay as I actually use her. So far I only managed to have one session with her as the timezone makes it very difficult to communicate. I keep on asking for the subs to be cancelled and be refunded as, I haven't used your services and this feels like a scam now. This is supposed to be helpful and not to put more pressure and add more anxiety. I can see that other people have been refunded. Are you picking and choosing, or who should I address to get this subscription closed and get my money back? And in my opinion, a plan per actual therapy session would be more helpful as is very difficult to get availability, especially if you're working full time are you are not in the same timezone. This would be more transparent and engaging.