Terry Costa Reviews 

Catalina made my wedding dress shopping experience easy and memorable. She was helpful and provided the best service. I appreciate her help, she was able to find the perfect dress for me!

Joey made our dress shopping experience an “event to remember“ in and of itself! We were a party of three, mom/daughter/mom-in-law, shopping for a black tie wedding. He guided us through a major try-on haul x 3 and helped us to each find our perfect dress. He has great input and feedback and shows sincere enthusiasm for his clients. He is also expert at guiding the client towards the dress that will accentuate her best features so she can feel amazing in her chosen dress. To do all this with three ladies of different ages and body types all in one session is absolutely stellar!

I am so disappointed in the inability to be flexible during a pandemic I have put over two hundred dollars on a over four hundred dollar dress that will never be worn by my daughter I was refused a refund because that is not what they are doing at this time when they should be SO TERRY COSTA IS GONNA KEEP MY MONEY AND GET THE MONEY FROM ANOTHER CUSTOMER TOO WOW!

We LOVE Terry Costa! We have now purchased two homecoming dresses and the all important Senior Prom dress from them and I cannot express enough how helpful they have always been and with outstanding customer care. Would highly recommend! Thank you so much!

These people only want your money they don’t care for you at all. With the crisis we are going through right now you would think they would accept return policies but no. They don’t care if it’s your senior year and COVID-19 took away your last prom all they care about is the money they can take from you.

I loved the dress but the customer service is bad

I ordered lipstick back in early April ~4/4 and I haven't received the items yet (as of 4/27). The tracking system they provided was not reliable; It said the items were delivered in 4/14 in Chicago area where I live but when I contacted USPS system (4/23), there is no item with that tracking number delivered in Chicago.
I contacted By Terry asking cancellation but all they said is
"Your item will be delivered at some point. We can't cancel the order".
How can they be so irresponsible? I will not buy anything from their website; they make profit out of the scammy order/delivery.

I purchased a dress for my daughter’s senior prom. Now that prom was canceled due to the coronavirus all around the US I can not return this dress. Yes I did miss the 5 day marking on requesting a return by a few days not knowing the prom was going to be cancelled. My daughter is a senior and will never wear this dress & I paid over $700 for it. This has been a stressful situation enough not knowing if she will even have a graduation ceremony but now to know this dress she loved will not get to be worn or returned. It is not like I was trying to return the dress for any other reason other than the coronavirus disruption and everything event having to be canceled. I have purchased dresses from them in the past but I will not recommend them to anyone in the future due to this not being able to be returned for an uncontrollable reason. Very poor customer service!

Najwa was an amazing helper and hilarious! She made my whole experience fun and exciting, I would do it over again!

Natalie made the process less stressful. We entered the dressing room with our 5 dresses but it was Natalie who brought in the dress we fell in love with. Natalie is patient, personable and knowledgable. Thanks so much!

Terry Costa has been amazing to us! Amazing customer service and a great variety of sophisticated dresses!

Tierra is very kind and takes good care of clients:)

Isabella made me feel beautiful and comfortable. She took her time with me and I didn’t feel rushed at all. I said yes to the dress at my first appointment! Thank you Isabella!

Natalie C was so great!!!! She helped me find the most PERFECT dress!

Natalie C was awesome! Super duper helpful!

The service was amazing thanks to Natalie! She’s the sweetest angel ever, she helped me find exactly what i was looking for and knew exactly where everything was. i was impressed when she brought the perfect dress for me to try on. therefore, you should most definitely go because you will find exactly what you’re looking for. Thank you Natalie c❤️

Amazing selection of prom dresses. We worked with Vera to find my daughter a dress and she was excellent! Very patient and helpful throughout the whole process. Thank you for a wonderful experience!!! We will definitely come back again.

Grace helped us out and was so sweet! She helped us find the style shape and color we wanted. Loved the dress and the experience!