thamesandkosmos.co.uk Reviews 

I recently purchased the Advent Calendar EXIT game from Thames & Kosmos, but the story book and help book were missing. I contacted Nik in customer services and the support I received was absolutely outstanding. Friendly and professional in equal measure, Nik resolved everything quickly over the phone and followed up with an email containing the missing books.

After providing my address, he even offered to send the printed books in the post truly above-and-beyond service.
A genuinely lovely interaction with an amazingly helpful company. Thank you for turning a disappointing moment into a really positive experience.

An unbeatable experience! A piece was missing from a simple version of Ubongo, and they sent it to me the day after I reported the issue.
Great service from Nik Neale!

Kosmos make incredible games, alongside excellent customer service. We lost price for a travel game and they respond quickly and kindly. For us an ethical and considerate company

Product is really good, my child loves playing with it. Excellent customer service afterwards, really helpful and efficient.

Immediate replies and resolution of missing parts issue.
Congratulations to Nik & Thames Kosmos for excellent service and ease of contact

So thrilled to receive the Exit game ‘The Great Bee-scape’. We’re going to have much fun playing it and as there are many different riddles combinations it will be engaging for some long time. Excellent customer support too!

I contacted Thamesandkosmos (Nik Neale) he resolved my issue quickly. He was very helpful, informative, and understanding. I am dyslexic and he was patient with me. Thank you

After purchasing a board game from the UK Games Expo, I found it was missing some components. I was unable to remember the retailer used, so contacted the missing parts email mentioned in the rules book.
I was contacted back by Nik, who, after confirming the missing components, sent them straight out. I received them in a couple of days and am now able to enjoy the game.
Thanks again to Nik.

Had a missing component and it couldn’t have been dealt with more speedily! Great company.

Our Adventures of Robin hood had a damaged piece. Without any fuss, we had a new one sent to us immediately. Very satisfied

Quick response, and received desired outcome.

I had a missing piece in my game.
Contact with the company, and delivery time were fantastic. I got all i needed very quick.

Customer service is great, very polite and respond fast

A great game but a few parts were missing. Contacted the support team and received the parts very quickly.

We absolutely love Exit: The Game! The challenges are always so entertaining. Every game feels unique and keeps us engaged from start to finish.

We did have an issue with one of the games, but Nik was incredibly helpful and sorted everything out quickly, which made the experience even better.

Fantastic customer service and brilliant games, highly recommend to anyone who enjoys puzzles and escape-room style challenges!

From my first call to Thames and Kosmos Nik was a great help at sorting my problem and was very friendly and this will be my first point of call if I require any other board game replacement parts. Thanks all the team. Pete

Excellent customer service, I had misplaced a couple of components from a Devir game.

Very swift and efficient response and I had the replacement parts in a few days

Great customer service. They sent me a replacement for a set of cards of one of their games as soon as it became available.

Have bought a copy of Orloj, which was missing 2 components. Upon contacting the team, I was immediately sent the pieces, which arrived in 2 days time. Absolutely top-shelf customer service.

Board game is great and customer service was top notch, contacted over missing piece and communication was great and dealt with fast.

I have bought many games over the years from Thames and Kosmos and have always been impressed by the quality of the games. Most recently I discovered that we had managed to lose a components in one of the games. When I enquired about a replacement, they were able to send it out promptly. Communication was excellent and the customer service was likewise excellent. They remain a company that I will always recommend.