I want to take a moment to recognize something that's becoming rare nowadays - professionalism and courtesy. All the interactions I have had with Jeanny at Thatch has been handled with care and respec... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Man, I read some of the positive reviews here and yes, it's great to be able to offer a list of plans to employees as a small business owner. But I just got thrown into this platform and it's suppos... Toon meer
Bedrijf heeft geantwoord
Victor was super helpful with an employee that lost coverage on the last day of the month. He helped get the employee enrolled and coverage in place for the 1st!
Bedrijf heeft geantwoord
I was to receive coverage effective February 1, 2026 and as of this writing, February 19, 2026 do not have health coverage and have had to cancel numerous appointments for my Stage IV cancer treatment... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
44 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
If I could give it 0 stars
If I could give it 0 stars, I would.
My employer has been using Thatch since 2024. I didnt have any issues enrolling into a plan for 2024. My employer contributed their share and I contributed my share for the insurance premium.
Fast forward to enrollment period for 2025, I had to choose the plan I would like to be enrolled for 2025. I chose a much cheaper plan for 2025(silver) than I had for 2024 (gold).
After completing my enrollment for 2025, I got a confirmation email stating my coverage. I also got an email sent to me to call my insurance provider before January 2025 and ensure to deactivate the plan for 2024 so they do not auto enroll me for 2025, which I also completed.
My employer and I have been contributing for insurance since January 2025 for my silver plan. I go to the doctor's in February and find out the my plan isn't active. I email the thatch team and find out that I was not enrolled into a new plan because apparently that was something I needed to let me insurance provider know. To make matters worse, they were claiming that my only option for insurance plan was to reactivate the plan from 2024, which was $800 a month higher in premium, which I cannot afford anymore. This was a mistake from Thatch since they never enrolled me into a correct plan for 2025. Their customer support team is HORRIBLE. you cannot get on a call with anyone and it's all done through emails which is such a painstakingly slow process.
I will be pressing legal charges as I have proof that they were taking money from my employer and myself for the first two months of 2025 and didn't enroll me into a plan I had selected during the enrollment process.
This company is a joke to say the least. Please, if your an employer, do not use them. Your making it really hard for your employees to work with this vendor.
Also, I am not the only that wasn't enrolled for 2025 from Thatch. my employer discovered that there were others in my company that also didn't get enrolled.
15 februari 2025
Review zonder uitnodiging
Small business healthcare solution
This amazing startup company has been exceptional as we worked through some growing pains. If you are a small company that wants affordable healthcare solutions for your staff, I highly recommend giving them a try.
24 februari 2025
Review zonder uitnodiging
Antwoord van Thatch
We truly appreciate your kind words Amanda, and your trust in Thatch! We’re grateful to be part of your journey and look forward to supporting you every step of the way. If there’s anything we can do to make your experience even better, just let us know!
Best for running an ICHRA
From both a customer and employee perspective, this company truly excels. Their customer service is outstanding, always attentive and responsive to our needs. The product itself is top-notch, seamlessly integrating the benefits of an individual policy with the ease and efficiency of a group plan. Highly recommended for anyone seeking a reliable and effective solution.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Thatch
We’re incredibly grateful for your kind words and are thrilled to hear that both you and your employees have had such a positive experience with us. Providing exceptional customer service and a seamless product experience is always our top priority, so it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to support you and your team with the best possible solutions!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.