THAT COOL LIVING Reviews 107

Beautiful cushion. Very good quality! Delivery took 3 months but customer service were responsive and helpful.

After multiple follow-ups, customer service has completely stopped responding to my messages.
“
Subject: Re: New customer message on 7 August 2024 at 21.16

Dear ***,



Thank you for reaching out and for your patience.



I'm pleased to let you know that your order is now in dispatch and is expected to arrive next week. We understand your concern about the timeline and are working to ensure that it reaches you as soon as possible.



If you have any further questions or need assistance with anything else, please don’t hesitate to let us know.



Kind regards,



Customer Service
“

I ordered a product from that cool living on July 30, and despite receiving an email promising it was being dispatched, I still haven’t received yet. They didn’t ship it yet. And they are ignoring my emails now🙂

I'll update here if there are any further developments.

I recently made a purchase of a sideboard from That Cool Living and encountered significant issues that compel me to share my experience. Despite being initially attracted by their product range, I am deeply disappointed by their business practices.

Firstly, I was charged an additional 569 EUR in shipping fees that were not disclosed at the time of purchase. No documents or communication indicated these costs prior to finalising my order, which is both unreasonable and unacceptable. Additionally, I was billed for storage fees despite clearly stating that I did not require storage beyond the end of May.

This is not my first purchase from That Cool Living. Last year, I ordered several outdoor furniture items, which were promised to arrive in a month. Instead, we waited over six months, and when the items finally arrived, three chairs were faulty. This clearly indicates a lack of quality control and customer care.

Reluctantly, I decided to give them another chance due to a specific designer they feature. Unfortunately, this decision proved to be a big mistake. I strongly advise potential customers to be cautious and ensure all terms are clearly outlined before purchasing.

After I raised these issues with customer service and informed them that it’s illegal to add extra charges after the purchase, I have not heard from them. Based on my experiences, I cannot recommend That Cool Living and hope this review helps others avoid similar frustrations.

UPDATE:
I regret to say that my experience with That Cool Living has been quite disappointing.

Firstly, it did take six months for all our outdoor furniture items to arrive. The three chairs that were damaged had significant cracks on the sides of the legs. I sent pictures of the damage to Anna, who acknowledged them, so I'm surprised to hear the claim that there were no quality issues. I would have appreciated a more thorough inspection upon the chairs' return.

The responsiveness throughout this situation was less than satisfactory. Communications were slow and often unhelpful, which added to my frustration.

Regarding my recent sideboard purchase, I received an email stating that the shipping fees were listed in the deposit order. However, when I sent a screenshot showing that no shipping fees were mentioned, there was no resolution. This inconsistency has further eroded my trust in the company's communication and policies.

I hope that That Cool Living will take this feedback seriously and improve their service and transparency. Based on my experience, I would advise potential customers to proceed with caution.

Love my new lounge chair! Beautiful online store, quick delivery and customer support were very helpful when I had questions about invoices and delivery times. Would buy again!

Ordered a stunning wall mirror from That Cool Living . It took a while to arrive, but their customer service was outstanding - attentive and reassuring. The mirror was worth the wait, adding elegance to my room.

Got a set artisanal throw pillows That Cool Living. The delivery took some time, but their customer service was top-notch, always helpful. The pillows are a cozy, stylish addition to my couch.

Home makeover with That Cool Living = Perfection Unique, stunning pieces. It's my secret decor weapen.

Bold and beautiful - that's what Cool Living is about. Their vibrant furniture pops! My living room is now the talk of my friends.

That Cool Living is my new furniture crush! Sturdy, stylish, and oh-so-cozy. Shopping there was a breeze and their team rocks!

Ordered some lovely drinking glasses at a very reasonable price – significantly cheaper than elsewhere. The missing star is for the slow delivery only (customer service responded quickly to my questions on delivery), otherwise a pleasurable experience.

I placed an order on August 16, 2023 and my card was charged for the purchase (~$850). The website indicated shipping time may take 8-10 weeks. I can see the item’s status as “In Production.” On October 7, 2023, I followed up to check the item’s status, especially because the item is no longer available to order on the company’s website. That Cool Living did not respond. I followed up via the website chat function on October 12, 2023, and still no response. I followed up with another email on October 22, 2023 and sought support via social medial chat features. No response. Then I tried an additional email on October 24, 2023 and still no response. The lack of customer support and communication is unacceptable. I still want my item and am willing to wait, but I would love some assurance that the order is truly being filled. Without communication, I will be left to pursue a refund via my credit card company. My trust in That Cool Living has been shattered and I cannot recommend them.

Do not buy!! It’s a scam. I placed an order in May, it's now mid September and I haven't received it. The customer service team have responded below and emailed me a handful of times but there’s never any update or movement on my order. No shipping updates, tracking or even confirmation that it’s been produced.

My experience with this company was fantastic. I placed an order for a sofa system and the wait was a bit lengthy, but the end product exceeded my expectations. the attention to detail in the manufacturing is evident, and the wait was rewarded with top-notch quality. the delivery process was smooth, with a pre-appointment call that ensured a hassle-free experience. Kudos the team!

Ordered a sofa set and couldn't be happier! Despite the longer manufacturing time, the end result was definitely worth the wait. the shipment arrived in pristine condition, thanks to the careful packaging. the delivery was well-coordinated as the company called ahead to schedule a convenient drop-off time. I'm thrilled with my purchase!

Patience truly pays off! I ordered a lounge chair and though the manufacturing process took longer than expected, I'm incredibly satisfied with the end result. the quality is unparalleled, and the attention to details is evident securely wrapped, and the delivery appointment, scheduled in advance, made the process convenient. I'm overjoyed with my purchase!

The timeless designs they offer are really amazing.
I highly recommend their products for anyone looking for sustainable and stylish home goods.

Ordered a sofa system from here and really happy with it! The manufacturing time was long but it was worth the wait - the shipment was well packed and the delivery company called me in advance to make an appointment.

Ordered a piece of furniture over three months ago. Still hasn’t been dispatched, I enquire as to an update and get the same ‘supply chain issues’ response every time, then they give me a date and the date surpasses and nothing. No one reaches out first to reassure, it’s always me first chasing up. First time purchase from this retailer, wouldn’t use again.

What a quality ! beautiful product and prompt delivery