THATS SO FETCH Reviews 

BUYERS BEWARE
It is not clear from the website you cannot return items for a full refund. I am now out of pocket for my daughters prom dress. Very disappointed. I don't want credit note! If I would have known this I would not have ordered as items need to be tried on.

Great service, emailed a question and they made the effort to find out the answer and get back to me within 24hrs, the quality of their clothes is also great and they have such a good variety! Did not expect that from a bigger company but thank you😊x

I recently purchased the Bonnie Sequin Maxi dress, originally bought the 10. Purchased it on a Thursday Morning, had it at my house in Brisbane by Friday afternoon. Incredibly quick delivery.
I then decided to exchange for the next size. The exchange process was simple and smooth process. Sent the dress away on a Wednesday, had the new size by that Friday of the same week.
Very impressed with this level of customer service.
The dress itself is incredible, beautifully made and I can’t wait to be able to wear it to my event.
Highly recommend buying from That’s So Fetch.

Jess

In the Shop App return policy it fails to mention that they do not provide refunds. They will only allow returns for store credit. So when you finally get the item and figure out its of low quality….you’re stuck.

Any store that doesn’t stand behind their brand enough to offer a refund knows they are of a lower tier.

I ordered a Halloween outfit but it didn’t fit me so I returned it and noticed i was getting it back in store credit. I then emailed over to the team to ask if I could have a refund back to my bank instead and they were so quick to respond and get it confirmed and sent back over! Such good customer care!!!

Absolutely love this company! Their communication is amazing , they always reply so quickly and are more than happy to help with anything I need. Honestly, no matter what time it is, they’re always willing to help and go above and beyond every time!

Sadly, this store is great for items you may only wear once but VERY HIGH price tag for the quality. My biggest issue after ordering three dresses for $300 total was that the material was so thin and wrinkly that it was see through AND you arent allowed to get a refund. Only exchange or store credit.

I will be ordering from here again. Not only are the clothes gorgeous but customer service was brilliant! Ordered the wrong size and got in touch, with in an hour my order had been rectified along with a lovely friendly email. Couldnt be better, thank you <3

This is a scam. They took my money, lied and never shipped my items.

I ordered on the premium delivery which said the dress should arrive within 4 days. The dress did not arrive for about 3 weeks, after the function had happened and I no longer needed it. I emailed multiple times asking where the dress was and when I asked for a refund for the 12£ premium delivery they didn’t reply. Would not recommend relying on them if you need the dress soon but if you are buying well in advance it’s okay.

Great quality clothes , very quick to respond to any inquiries and very helpful and lovely staff, 5⭐️

Okay, I’ve seen some negative comments about them, so I wanted to share my experience. This is my first time buying from them, and it was a bit challenging for me to spend the money, but I decided to buy a size 8.

The jeans arrived promptly, and when I opened them, I was pleasantly surprised by the quality. They were wonderful! I tried them on, and they fit well, but they were a bit tight. I was wondering if there was anything I could do about the sizing, so I reached out to them.

They were so incredibly helpful and understanding. I explained the situation and that the size I got didn’t fit me as I would have liked. They were very sweet and we went through the process of returning my jeans, which still had the tags.

In return, they gave me a new size. The only issue was that the new size didn’t come in the correct color. However, I’m not biased, and the new size fit correctly. I also love the quality of the jeans. They’re made of thick, true denim material, which is great.

Overall, I had a positive experience with your business. I don’t know what anyone else is talking about. It must have been a few bad batches because both jeans of mine were of high quality.

They responded straight away to change my address as I put it in wrong, very reliable customer service. So happy with there communication. Thank you Rebecca from That’s so Fetch.

I ordered 3 dresses for upcoming events and parties. Loved one of them, it was just a little too big. I returned all 3 and exchanged the one I liked for a smaller size, return was easy, exchange and delivery super quick and I received a full refund of the two dresses I didn’t keep.
Very happy customer!

My daughter wanted me to buy a dress online. I’m always weary about buying clothes sight unseen but she couldn’t find one for homecoming that she liked. She ended up sending me a link to thatsofetch. I bought big for her but unfortunately like my worst nightmare, she didn’t want it. I reached out to the company who made it very easy to return the item. I would buy it again from them.

Shipping was quick & the dress was as nice as it looked online. We had a problem upon delivery from my end & the company were very quick to help & happy to assist us to solve the issue through their online chat. Will definitely order again.

I received a faulty dress in my order. I filled out the faulty return form on the website 10 days after I received the full order. In this form I said I wanted to return the whole order as the other items were too short. As per their policy this means I am entitled to a full refund for the entire order as I initiated it within 14 days of receiving it. After filling in the form it said someone would be in touch soon. I never heard back. After 10 days I reached out via the website saying I hadn’t heard back. They contacted me a few days later saying they’d be happy to help and asked for photos of the fault which I had already provided in the form. They claim they didn’t get the form I sent which is funny since I had to upload photos to it and am aware that it said they would contact me shortly after submitting it. Conveniently (for them) they don’t send you a reference number for the return query or a confirmation email to show it was sent so they can pretend they didn’t get it. I have emailed them 5 times since filling out the form asking for details on how to return it. At no point have they sent a returns label despite me asking for this each time. They are quite clearly dragging their feet to try and put me outside of the 30 day return window. It takes them at least 24 hours or more each time to reply and despite asking for a return label 6 times I am still to receive one. In their last reply they said I wasn’t eligible for a full refund on the whole order as it was outside of the 14 days. However I have clearly stated in each correspondence I initiated the return within 14 days of receiving it. Their policy states you need to initiate the return in 14 days which I have. It’s not my fault they didn’t reply to me for almost 2 weeks after I sent the form and now claim to have “not received it. It’s not my fault if their return form doesn’t work properly which I have seen others say it doesn’t. If I do not get a full refund for the entire order I will be raising a complaint with Klarna who will investigate the matter or if that doesn’t work I will be raising a payment dispute with my bank to get a full refund as they are breaching their own returns policy which I have followed to a T. Do not order from them it’s not a legitimate company it’s a scam.

The dresses I purchased were absolutely not the correct colour, as shown in the images on the website. The pictures online were extremely
deceptive and do not show the true product. Additionally, the dresses were both extremely poor quality, I dont understand how this is not considered faulty. They are advertising a product that
looks nothing like what they are selling which is fraudulent practice. We've seen many similar reviews after conducting some research, it is extremely disappointing that they refused to provide a refund.

Update - 9th October 2025 - The resolution you have offered is not acceptable - given there is an issue with the product we are seeking a full refund and not a credit note/gift card. Please issue a full refund immediately. We have been asking for a full refund since several weeks. The continued disregard of our original refund request is extremely disappointing!

Ordered a dress, wasn’t the best quality for how much it was, sent it back, the company said they emailed a credit note, nothing in my inbox, emailed a couple more times and still nothing. This was the start of the year.

Dress was a really bad design - ruffle on the side of the dress just looked wrong.
Spent $5.95 on a return and was told i would receive a refund over store credit.
3 weeks after they received the dress back and multiple emails, still no refund and I keep being told to wait another week.
Do not trust this company ! Save your money and time.