The Brook Reviews 

573
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I've had a lot of food from The Brook - theme nights, supper clubs, freezer food - and aside from a couple of dishes which weren't to my taste, it's been amazing. These guys know how to deliver flavou... Toon meer

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Beoordeeld met 5 van de 5 sterren

A delicious dinner! The portions were just right and the tastes were suitably ‘fishy’: the ‘scallops’ and the battered ‘tofish’ were full of flavour while the crab pate was utterly scrumptious. Blac... Toon meer

Beoordeeld met 5 van de 5 sterren

Favourite dining experience so far!! We are now on our 5th experience and the sea lovers special was simply superb! The charcoal sourdough and smoked seaweed butter I want with every meal! My meat eat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Pros Tasty varied and interesting dishes. Excellent delivery and communication. Cons For 1 meal, generous portion but a bit expensive. For 2 meals it would be good value but the portions ar... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Veganistisch restaurant
  2. Fabrikant van diepgevroren levensmiddelen
  3. Vegetarisch restaurant

Informatie afkomstig van verschillende externe bronnen

The Brook is an independent venue in Wallington, Surrey, housing a vegan restaurant, cocktail bar, recording studio and events space. Our focus is on bringing people together to share creations, discover new things and have some good old-fashioned fun...


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

573 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(573)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Brilliant burger night

There was such a lot of food we haven't eaten everything yet (the Mac & Cheese has gone in the freezer for another time). The burger with all its accompaniments was amazing. We didn't particularly like the frickles - they came out a bit greasy - but everything else was lovely. Will be trying another menu soon!

22 december 2021
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Antwoord van The Brook

Thanks for your fantastic review Pam - it is much appreciated! The Mac & Cheese is one of my favourite dishes so don't forget it is in your freezer!

That is a shame about the frickles but feedback I will share with the team to consider.

Can't wait to serve you up some delicious food again soon!

Beoordeeld met 4 van de 5 sterren

Delicious food.

Delicious food. Lovely quality. Would have got 5 stars. But coleslaw leaked making a mess, and macaroni cheese film was split. So uncertain if it was safe to eat

21 december 2021
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Antwoord van The Brook

Thanks Ellie for leaving us a lovely review for us. So happy to hear that you enjoyed the food despite the spill and the issue with the mac n cheese. In future if you do have any issues like this please contact the customer services team on pantry@the-brook.co.uk and they will help you out!

Beoordeeld met 5 van de 5 sterren

Weekend feast box

I ordered the weekend box of tofish and chips and Dan Dan noodles. Both meals were exquisite. Quality ingredients, easy to prepare and absolutely delicious. The generous portions were incredibly filling and at £12 per person per meal very good value. It was so much fun receiving and preparing the meals. I highly recommend and will be ordering more.

21 december 2021
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Antwoord van The Brook

Thanks so much Hollie for taking the time to leave us such a fab review! We are always pleased to hear when people feel that quality and portion size are just right!
Looking so forward to serving you again!

Beoordeeld met 5 van de 5 sterren

We loved our brook burger night

We loved our brook burger night. The food was delicious. We will definitely buy from them again.

21 december 2021
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Antwoord van The Brook

So happy to hear this! Can't wait to serve you up another one of our 7 course menus...they are incredible! Thanks for taking the time to leave us a review - it means so much!

Beoordeeld met 5 van de 5 sterren

Another fabulous meal!

Another fabulous meal! We had Tofish & chips, Dan Dan Noodles and Chicken Skewers with Satay Sauce.
The texture of the Tofish is incredible and you would think it was real fish. Very different to the slimy Tofish served at our chip shop! Portion sizes, as always, were excellent and there was enough for two good meals each and the chicken satay as a starter, with the noodles. We’ve ordered several meals from here now and been so impressed with them all. Highly recommend!!

21 december 2021
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Antwoord van The Brook

Wow wow wow! We must agree that our PETA Award Winning Tofish is to die for (just had to get that in there...LOL)!
Happy to hear that both meals kept you going all weekend and filled you up. Thanks for being such a wonderful customer and for the amazing feedback!

Beoordeeld met 5 van de 5 sterren

Excellent experience from start to…

Excellent experience from start to finish and the food was lovely. Had Tofish and chips and dan dan noodles and pork. Only slight let down was the chips but the rest was lovely.

21 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Thanks Vicky for your feedback and super happy to hear that you enjoyed both menus. Pop us an email at pantry@the-brook.co.uk and let us know what you thought about the chips. Would be great to know a bit more detail around that. Hope you have a wonderful time over the holidays and thanks again for your feedback!

Beoordeeld met 5 van de 5 sterren

Amazing "fish" and chip supper

We had the fish and chip supper- it was excellent! I don't know what the "fish" is made of- but the taste and texture are great! The chips were tasty too. On top of all that it was so easy to prepare- only needed one baking tray in the oven! Previous meals we've had from Brook have also been excellent, I'm excited to see what they bring out in the new year!

21 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Wahoo!!! So happy to hear that you enjoyed both of the menus we sent to you and you found them easy to prepare. Only time will tell what the new year will bring but I can guarantee it will be more amazing plant-based goodness!
Hope you have an amazing time over the holidays and thanks for taking the time to leave us a review!

Beoordeeld met 5 van de 5 sterren

Another hit!

This weekend we were away and I ordered my fourth dinner box, the Seoul food box, to arrive at our holiday cottage.

Like all the others the food was absolutely gorgeous. I can never quite believe how good the flavours are and how easy the meals are to put together.

Thank you! Keep doing what you're doing!

13 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Thank you Tina for your lovely review and happy to hear that you were able to enjoy one of our menus whilst on holiday! Great that our food can make it to so many different places! The team work super hard on flavours and textures so always happy to hear that they work well for our customers.
We will keep at it for sure and thank you again!

Beoordeeld met 5 van de 5 sterren

Another exceptional dining experience…

Another exceptional dining experience from The Brook. Absolutely love your menu choices and how flavoursome the food always is. So clever and such great value for money. I just always keep coming back for more. In fact, the last box I purchased was for a friend who was poorly as a pick-me-up and she loved it too! Thanks so much, keep doing what you are doing xx

13 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Ahhhhh Lorri that is lovely to hear! So good that our food could help someones day get a little bit brighter.
As always happy to hear that our customers believe the menus are good value for money so thank you for sharing that with us!

Beoordeeld met 5 van de 5 sterren

Restaurant quality at home

We have had a few meals now and everyone has been exceptional. I would advise reading the menu and the instructions carefully and taking your time. Once you have done a couple of meals you get the hang of it pretty quickly. The food is delicious and we have swapped takeaways for these menus instead.

13 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Thank you Mrs Dean for leaving us this wonderful review but also the advice to future customers. We think really hard about our instructions and keeping them as easy to follow as possible but agree that the first time around you do need to follow them closely.
And what a great idea...we are super happy to be your first choice for a Friday or Saturday night!

Beoordeeld met 5 van de 5 sterren

Fantastic menu again

Fantastic menu again. We have never been disappointed with the food from the Brook. Always a tremendous variety of tastes and textures. Careful pairing of sauces and accompaniments with vegetables in ways which are surprising and delightful.

13 december 2021
Review zonder uitnodiging
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Antwoord van The Brook

Hi Lorna - thanks for leaving us such wonderful feedback! We work really hard on our menus so happy to hear that they have worked so well for you. Thank you again for your kind words and look forward to serving you again in the future!

Beoordeeld met 5 van de 5 sterren

Exceeded expectations

We thoroughly enjoyed all the dishes and the cocktail. Flavours were beautifully balanced. This menu exceeded expectations. It felt like a special occasion

26 november 2021
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Antwoord van The Brook

Thank you so much Caroline for your lovely review! It is wonderful to hear that the teams hard work experimenting with flavours and coming up with menus pays off!

Beoordeeld met 5 van de 5 sterren

Can always rely on Brook!

And another fabulous meal from Brook. Plus the cocktail was delicious too!

21 november 2021
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Antwoord van The Brook

Thank you for taking the time to leave us such a wonderful review - we love the cocktails too! It makes us so happy to hear that we can be relied upon to deliver fabulous food!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, excellent quality and exceptional menus! Fully recommend

18 november 2021
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Antwoord van The Brook

Wahoo - thank you for your review. We are always working hard to keep our menus exciting, our food fresh, and our service topnotch.

Beoordeeld met 3 van de 5 sterren

Just got my delivery seafood lovers…

Just got my delivery seafood lovers menu it wasn't worth money far too small portions and too much cooking and wouldn't do it again to many garnishes, sauces , stress even though all laid out. liked charcoal rolls and seaweed butter and tofu bites nice. Seafood cake one was all broken crumbs everywhere and took longer to cook than 15 mins and I didn't like taste. Scallops don't know what that where . Seafood Stew nothing in it 2 bits of whatever. Potateo salad already potateos well overcooked already put in pan chorizo burned and I followed instructions. Enjoyed dessert cocktails one bottle and one small can off one tonic water not one each could have two cans happy with process and delivery
my partner didn't think worth money i wouldn't do again wanted something great but this has inspired my to go cook my own meals or takeaway

15 november 2021
Review zonder uitnodiging
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Antwoord van The Brook

Hi there - it sounds as though your experience of our menu was mixed. Some highs (tofish, rolls and butter, and dessert) but also some lows which we are sorry to hear about.
We have had similar feedback from others in regards to the Seafood Cakes and as such we have actually removed them from our menu until we can test the recipe again and are 100% happy with it. We would be happy to explore your experience further with you if you drop us an email at pantry@ the-brook.co.uk. Thank you for taking the time to provide feedback.

Beoordeeld met 5 van de 5 sterren

Sea food serving lover sharing menu

On the whole, it's a positive Yes! The food was delivered in a timely manner and well packaged. However the seafood cakes in both packages had crumbled and this made presentation of these not as good as other courses. This is a minor detail as the food was delicious and very tasty.
The instructions provided, including the little tips were very helpful, and the four people who shared the platter all agreed that the food was top quality and delicious!
Would I order again? Most definitely 100% yes.

15 november 2021
Review zonder uitnodiging
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Antwoord van The Brook

Happy to hear that you enjoyed the menu and that the food was delicious! YES!

Sorry to hear about the Sea Food Cakes - we have now taken them off our menu until we work through what is happening with the recipe. It is super important to us that you get a restaurant experience at home so everything needs to be perfect (or as close to as possible)! Thank you for leaving us this review and look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

Brilliant dinner for 2 delicious meals

The special dinner for 2 meals are amazing. They are delicious, well packed in recyclable material with clear instructions for preparation. I couldn't recommend them enough!

15 november 2021
Review zonder uitnodiging
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Antwoord van The Brook

Thank you so much for your review and the recommendation. We really appreciate it and so happy to hear that our customers not only enjoy and appreciate our menu but also the effort we put into our packaging. You have made us so happy!

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant service

Absolutely brilliant service and the food is so tasty

Like bringing the restaurant into the home

I have ordered 2 more meals, the Indian and the burger meal

13 november 2021
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Antwoord van The Brook

Thank you for taking the time to leave us such a wonderful review! It is great to hear that both our service and the quality of our food rate as 5* as we work so hard at both!

Super excited to hear we will be serving you again!

Beoordeeld met 5 van de 5 sterren

Sea lovers sharing menu

An incredible meal; quick and easy to prepare, and so delicious

12 november 2021
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Antwoord van The Brook

So happy to hear that you enjoyed your meal! It is really important to us that our customers find our menus super tasty and easy to prepare! Thanks for taking the time to leave us this review!

Beoordeeld met 5 van de 5 sterren

Frozen meals

Ordered a selection of frozen foods for the week ....too busy to cook!!!! Explosion of flavours and great not to be left stuffed!
Highly recommend the sticky toffee pudding, the only problem was I had to share with hubby!!!

12 november 2021
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Antwoord van The Brook

Wahoo! So glad our freezer fillers have filled your belly during such a busy time! Those sticky toffee puddings are so good....next time you will just need to order two! Thanks for leaving us such a lovely review!

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