The Laser Boutique Reviews 

The team were extremely responsive, helpful and the gifts I ordered for my groomsmen looked fantastic.

Fantastic service and prompt delivery! Definitely recommend. The product is great quality and made for an amazing gift!

Easy to order and instructions clear as to how to engrave the picture frame. A lovely gift.

Edit: 3 August 2026.After contacting Philip about these issues, I was given a full refund. So whilst I wasn't happy with the quality of what I received, their customer service is very good. I have therefore changed from 1 star to 3 stars.

I paid extra for a presentation box. I expected this to be a box that displayed the glass. Instead, I received the glass rolling around in a basic gift box with some tissue paper. The glass was absolutely filthy and covered in greasy finger prints. The engraving is very poor quality and so faint it is barely legible. As this was supposed to be a gift, it is extremely disappointing.

Such a beautiful gift, I made a mistake on my order but I contacted Laser Boutique and it was quickly resolved.
I cannot wait to give this gift and I know he’s going to love it

Fabulous service, arrived quickly, lovely gift for a colleague, thank you 😊

I’ve ordered a couple of the tea and biscuits trays now and they make lovely gifts. Delivery is quick and Abbey is proactive in clarifying any personalisation etc. Thanks Abbey

I bought these as a gift for a young man, the son of my gardener, who for past 2 years has come with his Dad to do my garden; I have watched him mature and he is about to set out on a training course with local council. due to his experience and training in my garden! I wanted to get him something special and these personalised hand tools are just that. Both him and his Dad are thrilled with them and he is proud to have his own tools. they are good quality. and were delivered safely packaged

A great little business with a huge range of products.
Fantastic communication- when there was an issue with the shipping (no fault of the company) the team resolved the matter within 24hrs and we received our product. Very happy.

The final product was really beautiful, very well made with a lovely finish on it, very happy!

Lovely spoon for my friends 60th Birthday. Fantastic customer service. Would recommend.

Great product, Quick delivery. It was a retirement gift for a colleague. Looks beautiful , better than the pictures.

I ordered this personalised item quite last minute as a leaving gift for a colleague! I messaged the seller and then kept my fingers crossed. It was posted same day, outstanding service and a beautiful product. 100% would order again and recommend.
Thank you again for the personal reply also so I knew you were on it!

I ordered a personalised key ring for my husband for our wedding anniversary. Royal Mail messed up the delivery and delivered it to the wrong house (no fault of The Laser Boutique). I contacted the company and they promptly sent me another key ring out and when it arrived I was very pleased with the quality of it. Great communication and lovely product. Thank you 🙂

I was very disappointed with this company’s lack of customer service

I ordered a sweet tin for my son’s birthday, leaving plenty of time for delivery

They sent it to the wrong address, with the wrong house number on the shipping label, as confirmed by the house owner they tried to deliver it to

The courier returned it to them

I emailed them many, many times, explaining it was a birthday gift and urgent but they made no effort to expedite getting it back to me and were most unhelpful

They don’t provide a phone number to contact them directly

I finally received the tin days 4 days after the birthday and it was useless to me as I’d already had to buy another gift

I ordered on the 7th July and it didn’t arrive until the 31st of July, over three weeks later

And it had been sitting in their depot for 8 days before they returned it

Had they returned it promptly as I asked them, I’d have had it by the birthday

The tin itself is poor quality anyway

Not worth the money and the printing quality poor

The one I purchased on Amazon was much better quality and printed and delivered in 4 days, so I’d recommend if you have a deadline you try there instead

A huge thanks to Phillip who went above and beyond to make sure my order (having being let down by another company ), arrived on time..The vase l ordered was beautiful ..very fitting for the occasion.
I am already in the process of placing more orders from this company
Thank you Phillip

The planter I ordered for my grandmas memorial rose is fantastic! Sturdy hard wood. Rustic feel. Seems very durable! Was a little smaller than I imagined but still way worth it for the quality and the customer service. I enquired about how long it takes for them to process my order, hoping I could have it by a specific date and they were lovely enough to send it out that day and it has arrived 2 days early on Royal Mail tracked! Amazed with it all the speed the service and the quality! Thankyou so much

Fantastic product, delivered in great time and answered all of my questions and requests promptly.

I would certainly reccomend this business. Excellent quality of goods and great support. Even with a little blip with my order they were hugely helpful and got everything sorted in record time. Definitely give them a look for gifts of all sorts for all ages.