The American Store Reviews 

Poor customer service , ordered on the 6th September still no parcel . Customer service send the same repeated email out without actually responding to the enquiry and now not responding to my emails . I have no order and down 120 pound . Currently in the process of reporting this to my bank .

I ordered a box from here and Royal mail damaged the box and I was missing some of my items. They not only replace my items quickly they sent extra treats for my son. Amazing store and even better customer service thank you Simon.

Great price and fast postage. What more can you ask for?

Well done. Would use again.

Absolutely awful, ordered something, was never dispatched- I had to contact them & they said ‘we don’t want to resend it so we will send a refund’ I said okay fine.

Days go by, no refund. I contact again ‘oh there was a problem - I can either resend the package or you can get a refund’ at this point I’m confused? You said that you don’t want to resend it and now you do? And the refund didn’t process? What?

Some more days go by, nothing except a sketchy email that says I’ve been refunded, but still nothing. So I kick up a fuss & then today I get a notification of a refund- but only a partial one?

This company are definitely scammers please do not use them

I have just received the order and all items are damaged due to the American store putting zero packaging inside the box.

All tins of drink are heavily dented and due to the weight, the cardboard Pokémon snacks box has been pretty much flattened and torn apart by the other items.

Why they sent this so poorly packaged is a mystery as it's obvious that this would occur. This was meant as a gift for someone but is now useless to me.

Would not recommend and would never use again. Avoid if possible.

Once again cannot fault this company at all. Delivered on time and absolutely delicious!

I have put a few orders through in the last few weeks as I have found some interesting goods to try and also threw in for a mystery box! The delivery is prompt and if you are shrewdly shopping the clearance, yes there are goods that are close to the best before and some are after, but this is massively reflected in the price and having had some sweets that were a few months past date, they tasted no different to any that were newer, I didn’t die or suffer any ill effects! Most foods don’t magically become sub par the moment the day on the package passes, so don’t be put off and they clearly advertise this on the descriptions! The range of sweets are great, my kids love the cereals (in moderation) and I have discovered fruit rolls, which had I not received in a mystery box, I would never have tried and ordered more! Hoping my Japanese mentos and assorted treats that have just arrived are just as good! From a service point of view, my latest order was a little delayed, these things happen at peak times however having emailed to check the order had gone through ok, I received a prompt response advising it had shipped and later received an email for a refund for part of the order, thinking it was a stock issue I wasn’t upset however imagine my surprise when opening my order to find it complete and the refund was a gesture of goodwill that was neither asked for not expected! Well done and will continue to return!

Absolutely disgusting customer service. Not responding to emails . Take your money but not getting your products. Very bad communication. I’m now in the process of asking my bank for the money back as they are not responding to me.

I have ordered from this company three times now and each time the items have been dispatched promptly and packed with care. An extra special touch is the freebies they throw in which is always a welcome and lovely surprise. What a great way of not wasting stock which is much appreciated. Fantastic company with brilliant products. Keep it up

Great prices, great products, fast delivery

Ammcain cake where very nice and good price quick delivery

Fast delivery and packed with care. Some great prices on this website

Great service. Royal Mail messed with my parcel and it arrived missing an item and a note from Royal Mail apologising for the condition of the parcel. Tried to sort this with Royal Mail all day without success. Emailed customer support from The American Store asking for help and Simon sorted it almost immediately. Brilliant. Definitely will shop there again.

Easy to order, arrived quickly.

You delivered what I ordered, very quickly

When I received my package it was open. The box was split.
It seemed like all of the things I ordered was just thrown in the box without care. A lot of the items was squashed under a heavy box.
Some of the items had opened due to being squashed like the honey buns and sour patch kid boxes.
It’s a shame really that this let them down as I would have been very pleased with my order.

Absolutely awful. A one star for price and delivery . Minus 4 stars for sending me a mystery box of expired Chinese products with the odd expired American candy and a massive expired hot sauce. What the hell is wrong with you? The cans you sent are all stepped on?

After a trip to America I was desperate to find coffee creamer and was so happy to find it online. Came really quickly, well packaged and fantastically priced. Definitely will be order again soon. Thank you so much!