Ordering, and confirmation was great. Great product choice and availability. But then it went quiet! The tracking from you through "SHOP" was crap! Non existent. Then APC stepped in and within the del... Toon meer
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Lees wat reviewers zeggen
So I couldnt be home to accept delivery I left instructions to leave parcel behind the bins! They didnt And they didnt tell me where they did leave the delivery After talking to you, turns out... Toon meer
Bedrijf heeft geantwoord
Good price, quick delivery, and even arrived in lowenbrau crates which was a huge bonus and lovely surprise!
Placed an order but found one crate had been damaged in transit. One phone call and 48hrs later, the order was fulfilled. The measure of a great company is always how the respond when things do not go... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.
Contactgegevens
32 Glasgow Road, Blantyre, G72 0JY, Glasgow, Verenigd Koninkrijk
- 01698 727777
- thebeertown.co.uk
4,6
Uitstekend
992 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very quick efficient service.
Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.
23 februari 2026
Brilliant customer services and great company to deal with
Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.
20 februari 2026
Antwoord van The Beer Town
Hi Josh,
Thanks for the feedback, it really is appreciated, we're glad you are happy.
Enjoy :)
The Beer Town
This is a very efficient Company with…
This is a very efficient Company with products arriving promptly. I ordered Bitburg Drive (alcohol free) and it was very good value.
30 januari 2026
Quick delivery.
18 februari 2026
Great price and delivered quickly what…
Great price and delivered quickly what more can you ask for.
Great seller and would highly recommend.
18 februari 2026
Superlative prompt service delivering…
Superlative prompt service delivering the best beer in the world. Many thanks.
18 februari 2026
Arrived quickly and well packed as a…
Arrived quickly and well packed as a surprise for my husband. Thank you
16 februari 2026
great selection fast delivery and good…
great selection fast delivery and good price, excellent!
17 februari 2026
Always fantastic choice& excellent…
Always fantastic choice& excellent delivery times. Bravo The Beer Town.
13 februari 2026
Antwoord van The Beer Town
Hello there,
Many thanks for your review, we're glad you had a positive experience with us.
The Beer Town :)
A Waste Of Time & Money
I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.
To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.
1 februari 2026
Review zonder uitnodiging
Antwoord van The Beer Town
Hi, Martin.
Thanks for your review.
Firstly, I would like to apologise for your experience with this order, as it was far from the service we aim to provide.
When you had first emailed ourselves on a Saturday, we got back to you first thing the following Monday as there is no one on weekend shifts. We received your order details and looked into the issue for you. We then informed yourself that we could arrange a free collection for the unopened case, and a 20% refund for the case in which several bottles had been opened, which you had initially agreed to.
However, you then stated that you would like the full cost of the opened case refunded, as you felt they didn't taste right. We replied just over an hour later, advising that usually we would not refund the whole case as several had been opened, but on this occasion we would as a goodwill gesture. You have now been fully refunded for both cases, while being able to keep one.
In regards to the collection, I can only apologise as this one is on us. There was an honest mistake made where we hadn't confirmed the collection, and thereafter a lack of communication between ourselves and APC. Once again, I can only apologise to yourself and your neighbour, as the issues with the collection could have been avoided.
In summary, you have been refunded for the collected case, and also for the opened case, which you are free to keep and use in whatever way you may see fit.
Again, I apologise for the negative experience you have had, and I hope you can consider giving us another chance some day in the future.
Kind regards
The Beer Town
Very competitive price
Very competitive price , reasonable service but crap delivery service
6 februari 2026
Antwoord van The Beer Town
Hi Mr Cummings,
Thank you for your review and I'm sorry to hear about the negative experience you had with your delivery.
If you would like to discuss this issue further, please contact us via email at hello@thebeertown.co.uk and we will be happy to help you.
Kind regards
The Beer Town
Great choice of german beers
Great choice of german beers, delivered in just a couple of days.
6 februari 2026
Great deals
Great zero delivery cost deal for loyal customers - looking forward to similar deals in the future🙂
6 februari 2026
Good beer, good service, what’s not to like?
Simple ordering process, much faster turnaround this time to dispatch, the order arrived intact having been well packaged.
4 februari 2026
Very pleased with my order 5*****
30 januari 2026
Been using beer town for a long while…
Been using beer town for a long while now never had any problems and always good on price
29 januari 2026
Perfect shopping experience
Perfect shopping experience , everything done exactly as it said on the tin ... delivery quicker than advertised , fabulous eervice
13 januari 2026
Antwoord van The Beer Town
Thanks for the feedback Martin, hope you enjoy your beer :)
Kind regards
The Beer Town
Great Service - good prices
excellent selection of German beers at good prices, and great quality courier's delivered very quickly.
22 januari 2026
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