Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again wi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... Toon meer
Bedrijf heeft geantwoord
Even though I initially booked the tickets for much lower price there was some mixup with the price shown in the website. Neo helped me out to book tickets afterwards. And Emily followed up afterward... Toon meer
Ms Zoya and all team at their work very polite and professional and very helpful to costumer. Mr Neo was so helpful and try as his best to find the tickets that could suit me and my wife.
4,2
Goed
137 reviews
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Heeft 23% van zijn negatieve reviews beantwoord
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jimmy was extremely helpful towards me…
jimmy was extremely helpful towards me and my mum trying to sort out a last minute flight. thank you very much
23 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Very good Booking process
Very good Booking process
Zoya was really helpful
23 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent service from zoya
23 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily great service.
22 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Total scam / took £1,901.26 and failed to provide tickets
DO NOT USE THIS COMPANY.
I booked four return flights with Air India through Best Ticket Fares / Sky Travel Pod on 19th July 2026, paying £1,901.26 in full. They sent a booking confirmation PDF, but it completely lacked any valid airline PNR or e-ticket numbers.
Since then, it has been a nightmare of stall tactics and broken promises:
First promise: Told the PNRs would generate automatically within 6 hours. Nothing arrived, just a shady missed call late at night.
Second promise: Agent "Neo" promised tickets within 2 hours. Deadlines passed with nothing.
Third excuse: Agent "Baali" claimed the tickets were suddenly on a "waitlist" for promotional fares (which makes no sense since full payment was taken) and promised a 1-hour resolution.
The ultimate brush-off: When that deadline passed, Baali demanded another 24 hours. When I refused and stated I would report them, the agent bluntly told me, "Do whatever you want to do," and refused to put anything in writing because they "didn't have email access."
They have locked up nearly £2,000 of my funds, wasted days of my time, and forced up my rebooking costs while flight prices soar. They refuse to issue tickets and refuse to cooperate.
Save yourself the stress, lost money, and ruined travel plans—book directly with the airlines instead!
19 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Hima,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how stressful this situation has been, particularly when you were expecting confirmed tickets for your travel.
We would like to clarify that the fare selected for your booking was a promotional fare. As outlined during the booking process and in our Terms & Conditions, promotional fares remain subject to availability until the ticket is issued and require confirmation from our consolidator before ticketing can be completed.
Unfortunately, by the time your booking reached the ticketing stage, the promotional fare was no longer available. We understand this outcome was disappointing and appreciate that the delays and repeated updates added to your frustration. We regret that we were unable to provide a clearer resolution sooner.
We would also like to inform you that your full refund has already been processed. Depending on your bank or payment provider, it may take a few business days for the refunded amount to reflect in your account.
Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas where we need to improve our communication and service.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Reason I gave 5 stars it’s because
Reason I gave 5 stars it’s because I spoken with agent name waseem he was very good and interested and polite person even I went up rude with him but still he was calm and keep on call with me for hours without saying I bored him or I’m annoying him, he’s really helping I wish everyone gets agent like waseem as their call operator
20 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent prices
MR Neo Excellent prices, simple booking process, and great support. Will definitely use again!
18 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Very cooperative staff
Very cooperative staff
Catrin deal with me today witch was good 👍 experience
18 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was great she helped me with my flight within a few minutes I was happy.
Emily was great she hel
18 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Amazing customer service and great…
Amazing customer service and great staff they are all very helpful and polite.
Especially thanks from
Mr Sam , Zoya and the rest of team
17 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Amazing service
Amazing service, very patient and helpful staff
Especially thanks from
Mr Sam and Zoya and the rest of team
17 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Scammers avoid
Scammers avoid at any cost
My experience with Best Ticket Fares has been extremely disappointing. I found this company after being redirected through JetCost, so I expected I was dealing with a trustworthy travel provider.
After cancelling my booking, I was promised a refund within the stated timeframe, but I still have not received my money. Every time I contact customer service, I speak to a different person and receive a different explanation. I have been repeatedly told the refund will be processed within 24–48 hours, but those promises have not been honoured. Instead of receiving my refund, I keep getting delays and conflicting information.
I am also disappointed that I was redirected to this company through JetCost, as this experience has been very frustrating and stressful.
Based on my personal experience, I cannot recommend Best Ticket Fares. If you are considering booking through JetCost, I would encourage you to research the travel company carefully before making any payment and keep records of all communications.
27 juni 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Musa,
We sincerely apologize for the frustration and inconvenience you experienced. We understand how stressful this situation has been, particularly when you were expecting confirmed tickets for your travel.
We would like to clarify that the fare selected for your booking was a promotional fare. As outlined during the booking process and in our Terms & Conditions, promotional fares remain subject to availability until the ticket is issued and require confirmation from our consolidator before ticketing can be completed.
Unfortunately, by the time your booking reached the ticketing stage, the promotional fare was no longer available. We understand this outcome was disappointing and appreciate that the delays and repeated updates added to your frustration. We regret that we were unable to provide a clearer resolution sooner.
We would also like to inform you that your full refund has already been processed. Depending on your bank or payment provider, it may take a few business days for the refunded amount to reflect in your account.
Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas where we need to improve our communication and service.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Hazel has been extremely helpful and…
Hazel has been extremely helpful and very professional. Really love this company. Great prices and even greater services ...helped me with checking in. Clear in communication 5 star service for a 5 star company 👌 ✨️ 🌟 🌟 🌟 🌟 🌟
15 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
I would like to say that Ayesha she's…
I would like to say that Ayesha she's great help and really took her time
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you very much to Neha
Thank you very much to Neha. She was very kind and patient with us and we appreciate her service
Thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Hazel put me at ease
Hazel put me at ease, explained what she was doing to help us have a stress free flight. Her team will call me tomorrow to check us in and sort our boarding passes. This was unexpected, and a very pleasant surprise. Excellent service by Hazel. Thank you. 🤩
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Ria was very kind and supportive to…
Ria was very kind and supportive to helping us with our tickets.
Thank you very much
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Emily for a prompt service.
Thank you Emily for a prompt service.
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was a great person she helped me…
Emily was a great person she helped me rlly fast with my tickets . Kind and respectful.
14 juli 2026
Review zonder uitnodiging
Antwoord van Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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