The Brooklyn Pet Beds Reviews 

2.180
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent product in my experience and the only time I had need of assistance with a product the company and its representatives were really amazing. Very helpful and prompt response . I highly recomm... Toon meer

Beoordeeld met 4 van de 5 sterren

Postage was quick & Customer service was good. Unfortunately the bed was too small & not suited to the dog i purchased it for. But i was able to package it up & send back with a full refund & the cust... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy order/fast delivery/pink n fluffy/my border collie loves it /she disappears into the memory foam I got X/l with Brooklyns advise best bed ever my 9 year old pampered princess gives it 10/out of... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(2.180)

321 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

This is our second Brooklyn

This is our second Brooklyn, I purchased the new version of bed because our old one was a bit smelly and washing it was a pain because it took so long to dry.
ANYWAY - new bed arrived only a few days after ordering and Nelly hasn't slept on my bed since she loves it and the higher more padded edges are perfect she rests her head on it and snores away (that isn't such a good thing)LOL

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our pup loves his new Nest bed

Our pup loves his new Nest bed! The first bed he hasn’t tried to ‘mate’ or chew. He actually wants to go to bed in it and stays in it all night, he used to climb into our bed half way through the night. This has been the best buy for all of us!

22 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Thin material, broken zipper, terrible customer service

I ordered the Deep Sleep 2XL pet bed in March 2026. Shortly after, it got a hole in it…my dog is not overly destructive and we have two other dog beds that don’t have any holes after a year of using them. The material of the Deep Sleep is very thin. After that, the main zipper to the liner broke. All of this happened within the first 3 months of owning this bed. When I reached out to customer service, they said the most they could offer me is a $6.80 discount on a new liner (yeah…as in, not even a full $7). They only offer free replacements if damage happens within the first 30, apparently. These are not inexpensive beds so I’m incredibly disappointed with both the quality of the product and their customer service.

21 september 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Vanessa,

Thanks for your feedback. We’re sorry to hear you’ve been disappointed with your Deep Sleep Bed.

Just to clarify, if damage is caused by a manufacturing fault or defect, we absolutely do cover this beyond 30 days. The 30-day period you’ve referred to is not a limit on our obligations for faulty products.

In this case, based on the information and photos provided to our team, the hole appeared consistent with external damage rather than a manufacturing defect. For that reason, we weren’t able to provide a free replacement cover.

Our team did offer a discounted replacement cover as a goodwill solution. We appreciate that the discount offered was not what you were hoping for, however our replacement covers are already sold at a significantly reduced margin for existing customers.

We’re sorry we weren’t able to reach the resolution you were hoping for.

Warm regards
The Brooklyn.

Beoordeeld met 1 van de 5 sterren

Quality dropped, do not recomnend

I bought the original Brooklyn calming dog bed and it was soft, felt premuim, and the dog loved it. I needed a bigger bed, so bought one recently, INSTANT regret. It feels rock hard, uneven, doesn't sit right. The shaggy cover has a much cheaper plastic feel. The sides sit like big walls and no amount of massaging or fluffing makes any difference. Dog rarely uses it and prefers to sit on the floor. So, ends up being an expensive piece of trash...in the bin.

24 augustus 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Thanks for sharing your feedback. We're sorry to hear you aren't a fan of our upgraded model.

We are always trying to make our beds better and improve the quality, so am sorry you didn't find that improvement with the bed you received.

We appreciate the time you've taken to share your feedback.

Warm regards
The Brooklyn

Beoordeeld met 4 van de 5 sterren

Product much improved/ delivery tricky

The product is quite good and our dog loves it. It is his second bed we have purchased over the years. This design with the washable cover and more stuffing is a definite improvement on a bed that he already loved.

Although there is more stuffing in the centre of the bed, it does seem to flatten out. If it could be a solid piece in the centre, I believe it would retain its shape more.

We would have given five stars but the delivery company was extremely frustrating to contact and it was difficult to provide specific delivery instructions. If we could have provided the instructions upon ordering, it would have saved a lot of effort trying to get the package delivered.

16 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this bed for my puppy

The bed came quickly and fluffed up perfectly after opening. My dog loves it! This is the second bed I have ordered - they are excellent quality and look quite nice in any room. I especially like that they are made in CANADA! Highly recommend.

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, arrived quickly.
Go instructions provided with order.
Old dog is now alot more relaxed in the evenings on his new bed, not getting up and down constantly.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ll tell you about both my rescue dogs…

I’ll tell you about both my rescue dogs experience. They absolutely love it, my arthritic dog chooses to use his new bed, it’s easy for him to get into. My other dog is very anxious and she burrows in and feels very safe. I got the larger one and they have plenty of room for the both of them. (Medium poodle, shtizhu, staffy x and Maltese fox terrior x)
It’s light so when we go away, it’s easy to put in the car and transport into where we are staying.

18 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Almost Perfect

The only thing I’d say could be improved is maybe having a waterproof cover for the sides. Though I imagine that would cost more. Overall the Nest bed is amazing. My dog loves it.

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great bed

Easy to order turned up vacuum sealed, and once unpacked it got better and better as it settled. The dog had been loving it since we’ve brought it. First thing that stopped her jumping up on the bed

30 augustus 2026
Review zonder uitnodiging

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