FashionPass Reviews 353

Christina from customer service was great help. Understood my concern and was able to help me tremendously. Thank you Christina!

Fashionpass' CX team is always bright and attentive.

I wanted to specifically shout out Emma for her help.

I've recommended FP to friends who are fashion girlies but need to conserve space in our closets. The sourced pieces on the site are from companies that I personally gravitate towards. I treat myself to a FP round whenever I feel like I have multiple special occasions coming up.

In general, the experience is very smooth and anytime I've had a problem, the team has been prompt and thorough in their responses. Ty. :)

Christina was quick to respond and handled my issue in a timely manner. If I have another issue in the future, I hope to get to work with her again!

Kylie in customer service went above and beyond to address my issue. FP was responsive, helpful, and took active steps to support what I needed. This is obviously a very thoughtful and well run business and I am happy to be a customer!

Christina from FashionPass was amazing! Shipping delayed my order and I didn’t get my dress in time for my bridal shower after paying for expedited shipping, but FashionPass was so great and refunded my expedited shipping cost as well as credited my account for the next billing free! Definitely recommend this subscription as the customer service alone is unmatched!

This has changed the game for the fashion industry & my bank account! I love it!

Christina was awesome to work with, she answered all of my questions quickly and was able to resolve my issue right away. Excellent customer service!

An item is missing from my order. It has been 5 days with very little response and no resolution. I haven’t heard back from them in over 2 days now. Very poor customer service.

Their marketing tactics are deceitful and misleading. They do not actually give you these items for an entire month. They make it impossible to keep your last order for the entire time you have paid for when cancelling. They will charge you early if you do not send it back, forcing you into a cycle of being stuck paying them. Don't do it!

If you are a larger size, there is NOTHING to order.

Great customer service! I had an issue and Jade went above and beyond to solve it and was so nice!

Their customer service is top tier! I got to work with a rep named Willa via email and she was SO helpful, professional, and downright kind. FedEx lost my return package for a while and she helped me track it and manage my account.

I have been using this service for YEARS! I love the clothing options. I always have something exciting to wear to the next big event! Or even just on a week day! The customer service has always been above and beyond. I recommend Fashion Pass to everyone!

PLEASE NEVER RENT FROM THIS COMPANY!!! They claimed I failed to return a dress that I in fact packaged in my return and charged me for this $300 item. Customer service only told me that and I quote “I should check around my closet.”. They didn’t notify me of this purchase or verify. Customer service was HORRIBLE and not easy to get in contact with. My credit card company will no longer dispute this payment. I gave fashion pass my information regarding the UPS drop off date and time and they claimed it simply wasn’t in the package. Meanwhile, nuuly has been a night and day difference, so so great. Please never give them your money, they will take it and run.

They charged me for items I returned in full before the due date. Extremely hard to reach anyone. Filed a credit card dispute and complaint with BBB in meantime.

Truly the worst customer service experience I’ve ever had. Fraudulently charged me, had to disputed with my credit card company, and then had me back-charged by claiming I never canceled my membership when I had. I’ve enjoyed using Nuuly and find their clothes to be better quality and their customer service to much more helpful, honest, and professional. I would never use this service again or recommend it to anyone that I know.

Willa provided such excellent customer service and went above and beyond to help open an investigation, work with necessary parties, and get to a resolution I was happy with, all while keeping me informed.
I am very grateful for people like her and being understanding to my situation with my package missing right before my trip.

Emma is an absolute pleasure to work with. She is incredibly kind, knowledgeable, and always quick to respond. She made the entire process smooth and stress-free, and her professionalism and kindness truly stood out. I couldn’t have asked for a better experience and highly recommend working with Emma! Thank you!!

Fast response time, very helpful. Not only great products but they always fix it there is an issue as fast as they can 10/10

RUN AWAY THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! They charged me for an item i shipped back and refuse to admit fault and give me a refund.