FashionPass Reviews 

Avoid like the plague!!!! Customer service here is non-existent!!! Save your money and use Rent The Runway or Nuuly! Not only are their clothes far better, but FashionPass held me hostage and continued to charge my card after cancelling my subscription services MULTIPLE TIMES. It was bananas! When I requested a refund and to cancel my account, they continued to not cancel my account and also refused a refund. On their website "chat" you have to ask to cancel your account 5 times in order to even be directed to their cancellation page. This is highly unethical and does not follow their written terms of service via their website. They actually as a business are suing Rent The Runway because they own majority of market share and are blaming their low quality business on "competition" vs. simply investing in great customer service. I would never use FashionPass ever again and they will likely go out of business soon due to lack of customer centric treatment.

I used to really love this company, but then they changed their membership terms. They charged me a fee when my membership was on pause and did not respond to emails sent to customer service for a refund. They used to be very responsive. They also don’t inform you when your pause is about to expire. No longer recommend this company unless you want to dispute the charges with your bank.

I am on my first month, second order, so I'll update if things change but so far the service has been incredible. I chose Fashion Pass over the other options because their inventory seemed more "me" than the others - a lot of color and fun patterns vs standard Nordstrom vibes. (No shade!!)
I am using Mounjaro so the clothing rental is great as I drop sizes. So far, even at an XL, I have not had issues with finding things in stock for me to rent and I've also been trying out some things I'd not normally wear so it's been fun to have the freedom to experiment. They ship from California and I am across the country in Maryland, I have never done expedited shipping but both orders have arrived to me in record time. I also ALWAYS recommend taking the time to return these rental service packages to a Fedex Dropoff Location to have it scanned in & save your receipt. It only took a few hours for my next order to be unlocked doing it this way.

Negative stars. The clothes are well worn, smelled and when you try to cancel they hold you hostage and continue to charge your card for months. The styles are dated and most items aren’t available when you try to rent.
Rent the runway or even vintage shopping is better than this company. Stay away!!

Melanie was super helpful with customer service. She was quick to respond and very friendly. I appreciated working with her and gave me a better feeling about Fashion Pass working with her.

Do not use FashionPass. I wanted to pause my membership and they charged me for two more months anyways even though I didn't place any orders. They said my previous package was not returned, and when I complained they said they found the package but they still wont refund me for the previous unused months because that's their policy. It is such a scam. The cute items they advertise are never available and many of the items I did get were in poor condition, worn out with pilling all over the clothes, and they make it so difficult to pause or cancel your subscription. When I contacted customer service they won't actually do anything to help and just say it is policy and they cant give refunds. I would stay away, there are so many better rental options out there.

I recently had an urgent situation where USPS lost my package, which I needed for an out-of-state wedding. Maya went above and beyond to resolve the issue. She unlocked another shipment which was then delayed again! Thank you holiday shipping. Maya was exceptional the whole way through. She checked in on me and personally followed up with the carrier to ensure it was shipped directly to my sister's house in LA where I was flying into. Her exceptional service and constant updates throughout the process were truly impressive. Maya's dedication is the reason I will continue my subscription with Fashionpass. I love the heart behind your business and will always be a big fan. Thank y’all!

Do not use this service!

I loved the items I’d get and returning was always easy. HOWEVER, I was charged $87 for a pair of earring I never even got a chance to wear because I wore my own personal jewelry. I had them in the return package, felt for them before sealing the bag, and then later in the week I see I was charged $87 for earrings! Now I’m down $87, no earrings, & cancelled the service.

Customer service is dragging it out saying they need to check security cameras from the warehouse, contact fedex, blah blah blah. They’re not even offering me something in return for this charge!

So upset and disappointed. I’m not an idiot I’m careful with jewelry and counted every piece of items borrowed before dealing the bag! Not worth the price and the risk of them losing things in the warehouse and charging you for it.

- Alejandra

I’d love to hear back from FashionPass on how they resolve these issues….

So far I’ve had a good experience with FashionPass. I received my order on time and the clothing was in good condition. A customer service rep reached out to me to see how my experience was as a new customer, which was a nice touch.

FashionPass has been such a blessing! Being a mom the days or nights that I have for myself to go do something out of the norm I was looking to buy an entirely new outfit, now I can rent for these occassions and rent things that I may never have the ability to purchase on my own! It is truly amazing!

FashionPass has been an absolute game-changer! Their clothing options are amazing, with many stylish pieces that keep my wardrobe fresh and fun every month. I have the highest package, and it's easily worth every penny. Plus, their customer service is top-notch—super responsive and always helpful. I love picking out new looks each month and switching things up. DO IT!

Okay, my first experience using Fashion Pass was fine. But this time, I ordered an item that took five days to receive after paying $125 monthly. Then I returned the items to unlock the second 5 items, which was three days ago, and I have a receipt that FedEx scanned, but after three days, so day four, it's still not unlocking my next order, and I'm unable to place any items. I contacted customer service, and they said my return was scanned and I should be able to place an order, which is a lie. Its still not resolved and I'm just waiting to use service I paid for. Please do not use fashion pass.

Customer service here is a joke! I returned something and they claim they didn’t get it— seems a lot of people say this has happened to them.

They then charged for said item I returned and I emailed them saying it was returned why did I get charged etc etc. they then told me they would refund me in good faith.

Sounds great right? They refund me and while it’s still pending in my bank they cancel the refund!

What big company does that?!?!

It’s actually insane I emailed them and have yet to hear back.

I placed an order and one of the items didn’t arrive. It was an accessory (and not something I typically order) so I didn’t notice until I was packing the items to send back. When I wrote them they said it was scanned on their end so if must be in the package and would open a case. Never heard back

Also their website is VERY MISLEADING. It clearly says “Get a new order as often as you want, for one flat price paid monthly.SWITCH AS OFTEN AS YOU LIKE: Send your items back by dropping them off at FedEx. Once we get your items back, you instantly get to pick new ones.” But this is not the case at all. If you want to do that you have to pay additional fees

Great customer service… had a pretty sizable issue that customer service worked out for me. Though I should had never dealt with the issue to begin with— it’s part of business and things happen but the CS team — amazing thanks again

i placed an order to outright purchase items without signing up for a membership and found out they placed a recurring charge on my credit card for the amount of the items i purchased! i cant reach them via phone or text and the chat feature says they will get back to you is a few hours!! what?! i placed a freeze on my cc so they cant charge me again but i am so frustrated and feel taken advantage of. i thought they were a good site but now ill never shop with them again. i am also going to return the items for a refund. bad business

Do not use this rental service. I went to pause my membership, because the inventory is awful.. none of the things they advertise are ever available. Then they charged me for items I returned. It's a complete sham, most of the items are incredibly cheap and in poor condition. In addition to that, their customer service won't even reach out in a timely manner.

I have LOVED Fashion Pass, so much so I referred a friend last month. I am currently dealing with my first customer service issue. I returned all my items from my last order, yet I was charged for two items (one being a dress I never wore). Has this ever happened to anyone and how was it handled? It was to the tune of $200, so I am really hoping this gets resolved. Do I file a claim with FedEx?

DO NOT USE - GROSS CONDITIONS
Do not use this service. A pair of pants from my last order arrived with chewed up gum stuck to the inside and they are refusing to refund me. I obviously cannot wear anything else that came in that order or order from them again knowing this is the condition of their clothes.

Every time I text Fashion Pass customer service I get a thorough, friendly and helpful response within 24 hours. Even more, they’re always helpful and offer a clear answer or solution. It’s such a relief compared to so many others out there to have a humanized and personalized reply :)