The Food Market Reviews 

Five excellent products in our order. The sixth wasn't but service and resolution were rapid, efficient, hassle-free.
A good company to deal with.

Wow! The customer service when things didn't quite work out right with our order was exceptional! Round of applause to these guys for getting it right, hassle free, first time. Great service, thank you

The team really went the extra mile to sort out an issue with the courier of our product. Amazing selection of delicious stuff and brilliant service overall.

I'd placed an order which, although it arrived on time, it was the wrong product. The customer service team were excellent. Very professional in their handling of the issue.
I would definitely use again

A mistake was made with my order but the situation was managed with excellent customer service and the product itself was great. Would highly recommend.

As a new customer requesting stock position covering a particular product - the customer service team were outstanding, responding within evening hours and just 10 minutes following my request.
CMS

Had a problem with my order but The Food Market customer service was outstanding completely saving the day. Many thanks
Keith

Great communication, lovely items delivered on the requested days, very well packaged. Fast and helpful response to a query. Will definitely use again for gifts and special occassions.

I ordered from the Food Market and had an issue so contacted them. The customer service is very good, I got swift responses and the issue was sorted very quickly.

Good product - great price and I have re ordered

Great gift for a friend, very pleased with my purchase 😁

Possibly the best customer service I have ever received after thousands of different purchases. They went out of their way to help.

simply order process. when courier let us down, customer service were excellent and immediately arranged a new delivery

Easy website to navigate and place order. Kept informed along the way. Arrived on the day requested and the quality was excellent. Recipient very happy with their gift!

Above and beyond communication and customer service. Notified me of delay from manufacturer and kept me informed all along the way. Goods received and are excellent. Could not ask for more, quick reply to emails from Angie. well done will definitely buy from here again.

I made an error when ordering, I contacted the support team who went above and beyond to help! And my order arrived a day before estimated delivery and was exactly as described! Very very highly recommended 👍🏻

I initially scored 1 star for my review because I bought a gift to be delivered on Wednesday 1st November. Firstly it was delayed, secondly it never turned up on the day it was supposed to. Only once I had got in touch with the delivery company directly did I receive information and apparently it was going to be redelivered almost a week after the date it was supposed to arrive. Then I heard nothing about the redelivery attempt when I was told that they would be in touch by 10am the following day. Only once I checked their delivery company which is EVRI did I find out that it was somehow damaged beyond repair and I had no response when emailing food market directly twice. The first 2 times were the email address hello@thefoodmarket which was on my order email to use if I had any queries or concerns with my order. The third time I looked on the actual website and found another email address which was support@thefoodmarket.
To be fair to the food market they responded to that 3rd email the morning after and were very polite and apologetic. They said they would also look into the other emails that I had sent with IT as they said they hadn't received them. It was then delivered the following day. If you do have any issues I'd make sure you use the support@thefoodmarket email rather than the one on your order confirmation.
They also were great after the delivery was resent in keeping me updated with my order.
I did find it a little cheeky that they asked me to change my review before I had received my package and I said I was happy to do so once I had got the delivery but that I was entitled to post an honest review. The package was very much appreciated once it was received and they said it was great even if it was 8 days late. Special thanks to Angie that sorted it out.

Had issues with the company delivering my parcel - nothing to do with the Food Market or the supplier. The Food Market responded promptly to emails and organised a replacement delivery with a different courier what arrived within 24 hours. I could not have asked for a better or quicker response.

Everything about my FoodMarket purchase exceeded expectations, from ordering through to tasting.