Thank you for your review. We're sorry to hear that you've been disappointed with your experience.We'd like to clarify that the product ordered was a pre-order item, and at the time of purchase the product listing clearly stated that availability was expected in August. As such, the item was not a stock item available for immediate dispatch.Throughout the pre-order period, we sent a number of automated order updates to the email address provided with the order. Unfortunately, several of these communications were returned to us as bounce-backs, indicating delivery issues with the email account. In addition, we also sent individual responses to your email enquiries, but again did not receive any confirmation that these had been successfully delivered.As we received no response to our communications other than the bounce-back notifications, and in order to avoid any further inconvenience, we have now processed a full refund for your order.We always aim to keep customers informed and are sorry that our attempts to contact you do not appear to have reached you. If you believe there may have been an issue with the email address provided, or if you would like to discuss the matter further, please contact us and we will be happy to help.Kind regards,Customer Services Team