Theiconic Reviews 473

Purchased a Moto Majority turntable through Iconic which failed to operate after 1 use. Contacted The Iconic with details of the purchase and have heard nothing.
So much for caring customer service.
Order number2695913582

My golly gosh, what uncomfortable shoes I bought.

I would give zero stars if I could. It's been 2 weeks that I'm waiting for a refund to be issued (delivery of my return was already confirmed) and customer service is shocking.
Used to buy on the Iconic often and never had an issue till, approximately 2 years ago, they misplaced a parcel I had returned (the return had been confirmed as well), of the value of approximately $800 and they were refusing to issue a refund because the items couldn't be located. Took me a while, and thanks to my partner being a lawyer, to get those money back. Stopped using them and now, after so long decided to give them another chance and gosh was I wrong?! Once I get my money back I will most certainly delete my account and never use them again. Be aware people, this company is definitely going downhill.

Soooooo frustrated !!!
Was such a loyal customer from the get go but will never use them again after such an appalling response to a birthday reward that was supposed to be available on my account. I messaged so many avenues to be able to get help in applying this so called voucher to my order and just completely got the run around and ridiculous responses that were not helpful and therefore I couldn’t complete my order. From this, I will never use them again!!

I ordered all white shoes in a size 11. Somehow get size 9.5 in all black sent to me. Now I pay the price having drive out of way to the post office 20 minutes away, I work 6am-7am to 5pm everyday and work most Saturdays making it difficult to return the item and picking up their slack. Should have went to the shops

Terrible customer service. You are chatting with a robot. What kind of company is this.telephone numbers are hidden? Will never shop at iconic ever again there are so many other websites to shop from.

Purchases a bag, paid for it, sent thr incorrect bag.
Contacted customer servise told to exhange, submitted the exchange, sent the same incorrct bag!
Then I contacted again to be told the bag im after is "sold out" however gone on their app, bag still advertised for sale, but rather then being $49 its $119.
They are refusing to honour my purchase. Maybe it was marked down in error? But regardless i paid for it at that price I should be sent the item.
They have now lost a customer of over 10 years.

The worst customer service I have ever received. I ordered a christmas present, it arrived and was the wrong colour I returned it to exchange for the correct colour received the product again and they gave me the wrong item again. I returned the product again to get the correct colour, it has been 4 weeks and have not heard anything from them. No correct item returned to me and no answer to any of my messages.

The order was a christmas gift to my spouse it was smaller so i contacted iconic and said i can return it and asked for a refund they got back to me saying it was refunded i never received the refund as the account was closed before even returning the item i contacted the bank and nank said refunds to a closed account is sent back to the sender which means it reverted back to them while iconics customer service is saying payment system only allows us to "reverse" a payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card.

The process may vary for each financial institution so please contact your bank - they will be able to explain the process to transfer your refund from the closed card to the new card. In most situations, they have a record of the card numbers linked to you as their customer and should easily be able to transfer the refund into your new account, while bank is saying it was sent back to.the sender, customer service is not helpful at all and not of any assistance at all never ever again from this company they dont care they dont assists you at all i never received the refund

I had issues with my delivery and Bernadette from customer service has been absolutely wonderful. I have been an iconic customer for years, and this is the first issue I’ve had. The prompt response and resolution has been great, and she was very supportive, and understanding. Highly recommend them.

I ordered $300 worth of clothing for Xmas presents on 3rd December. Never arrived, tracking number doesn't work, they won't reply to numerous emails so now have to repurchase items in a store on Xmas eve. AVOID THEM AT ALL COSTS THIS IS NOT OK!!! Will never use them again can't be trusted.

After sale customer service is absolutely appalling. Ordered a dress on Dec 4 for $150. It still has not been shipped. I have lodged two inquiries which go nowhere. Can only talk to a chat bot, which tells me that my inquiry will take 1-2 business days to be resolved. That was a week ago. They are very quick to take money, but not to sort problems.So frustrating. There is no way of speaking with an actual human. Not worth the time or money. It is the last time I will order from this so-called reputable Australian business.

Customer service took so long to respon and my parcel was directed to another property

Ordered a long champ bag
paid AUD $279

guess what ?

received a FAKE BAG !

i have the same bag an am just replacing it as it was getting old . who knew the THE ICONIC is a such a SCAM of a company !

AVOID !

For some reason, on the NZ website all the prices are showing as AUD and not NZD, which is confusing because you think the prices you are seeing are in NZD (because... they are on a nz website) but they just put "A$" before the price, which is quite sneaky I find. Looking at other review websites I see that unfortunately I'm not the only one that have missed this detail, and have made a purchase paying way more than I was expecting. Also the invoice they sent isn't in NZ dollars, which I need for tax purposes.
I've never seen prices in Australian dollars on any other NZ website. There are other Australian-owned brands that have a separate NZ website to sell their products, but their prices are shown in NZ dollars. Here is one, for reference: Unicorn Superfoods
The company was not responsive to my complaint and wouldn't refund my money.
Do not recommend.

3 purchases - 2 great ones and 1 not so good/ Overall I recommend for their service and ease of shopping - great range and prices!

Came later then expected. Typically I wouldnt give af about that but when I opened the package (shoes), the box was ruined and the shoes were already scuffed :(

The Iconic clearly has an issue with refunding purchases - don't buy from this site if you might need to return something. I received an email from them that my return had been received and since then it's been 3 weeks with no refund!

I usually buy from them all the time. I have had no problems but now received a statement more than 2 weeks ago advising the refund for over $125 has been processed but nothing has been received. Countless chat bot communications and no response.

I won't be buying from them again. Very poor customer service - in fact an absence of customer service. Expensive item, no response and no tracking details provided