The Log Shed Reviews 969

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good variety of wood and sizes available and excellent quality. Customer service excellent - Sue is very helpful and friendly as are the drivers. They have a small crane service so we get the wood... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brandhoutleverancier
  2. Steenkoolleverancier

Geschreven door het bedrijf

At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

969 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

The delivery driver was very helpful in…

The delivery driver was very helpful in moving the wood to a convenient place and I like the way I was kept informed of the delivery date and time

26 september 2025
Logo The Log Shed

Antwoord van The Log Shed

We are so pleased you were happy with your delivery Linda. Thank you so much!

Beoordeeld met 5 van de 5 sterren

Great logs

Great logs, good quality and burn well.
Delivered when they said they would deliver.
Placed the wood where I asked, all cut to size.
All round good service.

26 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Thank you so much for your thoughtful review Sue.

Beoordeeld met 5 van de 5 sterren

Great service

Have been getting kiln dried logs & kindling for quite a few years from The Log shed. I always get great service, all the staff are friendly and helpful. Delivery has always been when promised and the logs are really good quality. Thanks

18 september 2025
Logo The Log Shed

Antwoord van The Log Shed

thank you so much Nikki. It's always a pleasure!

Beoordeeld met 5 van de 5 sterren

Brilliant company.m the initial phone call to…

From the initial phone call to ordering, easy payment, competitive prices, and especially quick delivery timing, to, lastly the delivery. I have a very awkward small space to place logs, the very thoughtful drivers are always so accommodating. Excellent company.

8 oktober 2025
Review zonder uitnodiging
Logo The Log Shed

Antwoord van The Log Shed

Thank you so much for your kind review Pam. It's always a pleasure speaking to you and I will ensure the drivers know they are appreciated.

Beoordeeld met 5 van de 5 sterren

First Class

As per usual the service was first class and arrived on time.

17 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Thank you William, it's always a pleasure!

Beoordeeld met 5 van de 5 sterren

Quality product

Fast ordering and delivery process. Great quality and such good value.

17 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Thank you so much for your review - we are so pleased you are happy with your delivery.

Beoordeeld met 2 van de 5 sterren

Poor Delivery

We had arranged for the delivery of a log store to our property. This was delivered on time, however we wanted the log store to be just at the side of the house, near the front door. This was fully accessible via a flat pathway and only a short distance, however the delivery driver refused and said they were unable to do this and left the logstore on the drive and drove off. The log store looks great but very disappointed with the delivery and how we were spoken to.

8 oktober 2025
Review zonder uitnodiging
Logo The Log Shed

Antwoord van The Log Shed

Thank you for your feedback, I am sorry you were unhappy with the delivery. It was lovely to speak with you subsequently, and we are pleased you are happy with your log store.
As discussed, the driver was unable to gain access to your drive and manoeuvred it as far as he could over the concrete. With your gravel drive, he could not push it any further, over the stones. He did knock on the door and speak to a gentleman to explain. Our driver offered to help carry it into position, however the gentleman was in a meeting so had to swiftly go and declined the help.

As stated on our website, the Log stores, because of their weight and size, are to be unloaded by the side of our vehicle. They are fantastic quality and heavy. One single person cannot lift them without dragging and causing damage.

We do state on our website that if you would like The Log Store taking anywhere else, to please call the office and obtain a quote. We will always go above and beyond and do our best. This wasn't requested. Where it is requested, we can then bring additional equipment or a second person to manoeuvre the log store into position.

We do also have an 'order comments' box for any additional information that the driver may need regarding delivery. There was no information added here. We do love any info placing in this box to help and make the deliveries go as smoothly as possible.
We are delighted the Log store is now in position and wishing you a very warm Autumn ahead.
Warmest regards
Rachael & The Log Shed Team

Beoordeeld met 1 van de 5 sterren

Turned up at 9 pm to start with

Turned up at 9 pm to start with, then the logs are full of woodworm and disease. Poor quality logs for a premium price.

23 september 2025
Logo The Log Shed

Antwoord van The Log Shed

We’re incredibly sorry to hear that you were disappointed with your recent delivery. On the day in question, we faced an exceptional and unforeseen challenge when our brand-new van we had hired, broke down en route.

Despite this setback, we worked tirelessly to ensure every delivery was completed, and we did call ahead to communicate delays as best we could. In nearly 20 years of delivering firewood, this was one of the trickiest days in terms of deliveries as we are so busy. We must ensure to get all our deliveries made otherwise it has a huge knock on effect throughout the week.

We’d also like to reassure you that all of our firewood is kiln dried in sealed kilns. As an organic product that can be hundreds of years old, it may occasionally have harmless signs of its natural history, but the intense kiln-drying process ensures that any living organisms would be eliminated, without question. We do have a no quibble exchange policy, and have tried calling you a few times (and left messages). We would be delighted to exchange the bag and if you could please call the office, we can organise that quickly.

We take immense pride in maintaining our five-star service and 827 positive reviews, and we’re genuinely sorry we didn’t meet our usual standards for you on this occasion. We hope we’ll have the chance to restore your confidence in us in the future.

Warmest regards,
Rachael & The Log Shed Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Ordering process simple, delivery arranged for most convenient day, and a friendly team. Logs are good quality, consistent & even sized.

6 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. Great product

21 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Great customers! Thank you so much for the review.

Beoordeeld met 5 van de 5 sterren

Prompt tidy delivery

Contacted me the day before to ask if they could deliver at 7.30 am. Put the logs neatly in the garage without waking me up

21 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Dave made a point of tip-toeing Jacqueline! Thank you so much for your review.

Beoordeeld met 5 van de 5 sterren

Arrived on time and placed where I…

Arrived on time and placed where I asked tip top 10/10

21 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Our delivery team is the very best Stephen! Thank you so much for acknowledging them, it means a lot that they are appreciated.

Beoordeeld met 5 van de 5 sterren

Great service as always

Great service as always, office staff and delivery guys are so polite and helpful, logs are top quality and PROPER kiln dried. Used them for years and will continue to do so.

20 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Kiln Dried makes all the difference! Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

Highly recommend them

Easy to order, good choice of products. Quick delivery. Lovely, helpful friendly staff. 100% satisfied. Will definitely be using them again

20 september 2025
Logo The Log Shed

Antwoord van The Log Shed

It's always a pleasure Jane - thank you so much for your kind review.

Beoordeeld met 5 van de 5 sterren

Returning customer

Friendly service, easy to order, good quality logs, and delivered on requested date.

19 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Thank you so much for your kind review Karen.

Beoordeeld met 5 van de 5 sterren

Very Good Quality Products

Members of staff are helpful, friendly and efficient.
Both the log store and the logs are high quality and just as advertised.

17 september 2025
Logo The Log Shed

Antwoord van The Log Shed

Thank you Susan for your kind review. We are delighted you are happy with the service and quality.

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