The Luxe Range Reviews 31

I ordered my bag on the 30th April still not come.Ive emailed(checked my junk)and messaged 4 times no reply.I was a bit wary ordering off this website maybe I should have gone with my gut feeling and stayed away I will be getting intouch with my bank regarding the money I paid.Please don’t waste your time and money ordering from this website they don’t deliver what they say and the customer service is totally unacceptable

I requested a return through the website, no response for 3 days so I emailed on Monday, still no response so I’ve emailed again today. I’ve also DM’d them twice on Instagram. It’s looking like I’m never going to get my money back. Absolutely horrible customer service, if I’d of known, I’d of never ordered.

Made an order on 8th June which said 2-3 day tracked delivery. The order is not yet received or shipped and no response to 2 emails sent.

I ordered an item and it arrived on time. However, it was the wrong size. I emailed and asked for an exchange and they said there was no more of my size in stock so I requested a refund. Sent my refund almost a month ago now (06/04/2023), have not heard anything from them after emailing twice. I have checked my junk folder too and still no email. So not only have I not got my refund, I haven't even got the outfit I ordered anymore.

UPDATE: never had a reply and had to claim my money back via my bank

I placed an order 15 days ago . It states on the website that orders will be dispatched within 5-7 business days .

I still haven't received my order .

I've e-mailed them about it a week ago and had zero response .

Awful customer service . Will I ever receive my order ???

Very prompt delivery and well packaged good quality product

BE WARNED - this is a scam! They claim delivery time is 5-7 business days - I got an immediate confirmation email of my payment and then nothing for 10 days. I emailed, (they claim to reply within 24hrs) no reply for 3 days, before I froze my payment and passed it over to the Fraud Investigation Unit. The Luxe Range clearly have the right of reply, (which in itself would be ironic, as they are unwilling to reply to concerns about payments taken for good unreceived) however, if they attempt to dispute my experience - as a prospective customer, if I were you, I would take that as all the evidence you need, to avoid this scam even more.

They sent me the wrong size coat, I ordered a size S and they sent me a size XL instead. When I tried contacting them to get a returns address they haven't replied to me

dont buy from them they scam u! i cant believe that lucinda would have a clothing brand and scam people.for a return they say u have to email them for the return address or theres no way of doing a return. so i email them and they ignore my emails!!! and theres no way of finding out the return address… they do it so they can keep peoples money when they try and return.. this is fraud..

The item I ordered came damaged, and when I tried reaching out to the team for help, I wasn’t given a response. Disappointing and I would never shop here again.

Everything was good, loved the dresses I ordered. However one of them was too big so I emailed them to ask for a return which I got no response from, I emailed another 2 times which again no response. I have now been waiting 2 weeks so looks like I’m not getting my money back for the dress that doesn’t fit. I’m really disappointed as I love all the clothes on website but won’t be ordering again in case I have to return something.

Very good quality of dress. Would buy again.

Awful service. When I received my package it came with a note to say that the sender didn’t pay the full postage fee and that it was down to me to pay. When I emailed about this they replied instantly. As soon as I emailed about a refund for the item I ordered they stopped replying. I sent 5 emails over the space of one week on multiple different email chains and they completely ignored me. I ended up filing a chargeback on my card for the money. Absolutely shocking service. AVOID and save your money!!

I haven’t received my item still after emailing about 10 times they haven’t replied to any of my emails and my dress should’ve arrived about 6 days ago

Still haven’t received my order and been asked to review it ?

Customer service does not respond.I ordered a bikini it looked nice However didn’t bother to try on as it looked too small and came with no hygiene seal I’ve been Unable to contact for refund and I’ve sent multiple emails.

Do not use this site. I havnt even recieved my items after a month , 3 emails later I get no reply except this email to review my service ........ awful ! No customer service what do ever

Amazing quality on the dress I bought and fit perfectly! So true to size.

Only downfall was my order was sent a day late due to them being so busy and my order got here the minute I was about to walk out the door for the night. Atleast I got it to wear! Stunning. Would definitely buy again

Came in good condition and arrived quickly