Thenapking Reviews 20

TrustScore 4.5 uit 5

4,4

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Bedrijfsgegevens

  1. Textielfabriek

Geschreven door het bedrijf

Bellavia srl è un'azienda a conduzione familiare, giunta alla seconda generazione, che produce e distribuisce biancheria per la casa di alta qualità. L'uso di tessuti pregiati, lino e cotone, la ricerca della migliore manodopera e l'attenzione al packaging, sono gli elementi che contraddistinguono ogni singolo pezzo prodotto. NapKing è il nuovo marchio creato per celebrare il variegato mondo dei tovaglioli e di tutto il tessile per la casa. Un marchio dall'attitudine contemporanea adatto a soddisfare le esigenze di clienti con caratteristiche diverse, senza mai perdere di vista il raggiungimento di alta qualità e alti standard di eleganza.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

20 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Great Sicilian gem

We found the NapKing products in a store called "Maravigghia". Since we wanted to see the full collection, therefore we went directly to the main store.

Our arrival was an hour before closing and no matter what the whole staff was absolutely friendly. They took a lot of time and energy to show us their collection and help us make a decision.
Seldomly have we experienced this amount of service. Furthermore, the staff was absolutely passionate about their products.

After finally making a decision and finishing our purchase did we ask for a restaurant recommendation.
Not only did the owner give us a great recommendation, but Alice, his employee, also drove us to the restaurant and took care of everything so we could get a table.

We will definitely buy more of their amazing products! A great Sicilian gem!

10 juni 2026
Review zonder uitnodiging
Logo Thenapking

Antwoord van Thenapking

Thank you for your review and for visiting us. We’re delighted to hear such kind words. Alice sends her best wishes, and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

High quality, beautiful design

Table runner in japanese pattern: Beautiful design and very good quality, fast delivery.

3 juni 2026
Logo Thenapking

Antwoord van Thenapking

Thank you very much for your review. We always do our best.

Beoordeeld met 5 van de 5 sterren

Super

Le graphisme des torchons est très beau

27 mei 2026
Logo Thenapking

Antwoord van Thenapking

Thank you so much, we're delighted you liked them!

Beoordeeld met 5 van de 5 sterren

Ottimo Servizio

Servizio rapido, informazioni precise e rinnovate regolarmente.Ottimo esempio da cui spero che altre ditte si ispirino.

26 mei 2026
Logo Thenapking

Antwoord van Thenapking

Grazie mille per la tua gentilissima recensione Simona!

Beoordeeld met 5 van de 5 sterren

Sehr empfehlenswert

Sehr hochwertige Qualität, problemlose Bestellung, absolut schnelle Lieferung, einzig die Kommunikation mit UPS war schwierig.

16 maart 2026
Logo Thenapking

Antwoord van Thenapking

We are really happy that you are satisfied with our products! Thank you very much

Beoordeeld met 5 van de 5 sterren

Karolina , una cliente di Austria

Adoro queste bellissime tovaglie; le stampe sono bellissime, il tessuto di lino è semplicemente perfetto. Il mio cuore sussulta di gioia ogni volta che le uso per apparecchiare la tavola! Ne ho già comprate diverse e sono sempre felicissima quando le uso.

27 januari 2026
Logo Thenapking

Antwoord van Thenapking

We are really happy that you are satisfied with our products! Thank you very much Karoline.

Beoordeeld met 5 van de 5 sterren

Sesigno splendido

Sesigno splendido! Molto particulare!
Servizio rapido, contatto e aiuto personale possible.
I really love the the napking, so beautiful, original things, and a perfect customer service.
Everyone I know admires my tablecloths.

5 december 2025
Logo Thenapking

Antwoord van Thenapking

Thank you very much for your review. We always do our best

Beoordeeld met 5 van de 5 sterren

Customer service / Quality

Alice provides an excellent customer service and the ordered articles are very beautiful.

17 november 2025
Logo Thenapking

Antwoord van Thenapking

Alice thanks you, and we are delighted that you are satisfied with the articles.

Beoordeeld met 1 van de 5 sterren

FAUSSE livraison. Niente è andato giusto.

Ho gia pagato ma ho ricevuto solo metà della commanda, cioè ho ordinato DUE tovaglie Paladini, è arrivata oggi solo UNA.
Voglio tornare tutto a Napking. Mi rende per favore i miei soldi, sono 166,29€ pagati con la Mastercard.
Marie Culmann

3 oktober 2025
Logo Thenapking

Antwoord van Thenapking

Dear Marie,

We are sorry that you did not contact our customer service before leaving a one star review, also the tone of your review is excessive and leaves no room for the possibility that something may have happened after the shipment.
As you know, reviews are extremely important for a company's reputation, and we could have easily handled this issue, as our customer service team is always attentive to our customers' needs.

After checking our dispatch control devices, we can confirm that two Paladini tablecloths in 110x110 cm. were dispatched, and not one, as you claim.
We also have proof of delivery (photo) issued by the courier, with the same weight as communicated by us, which we can email to you if you wish.

The parcel may have been damaged between the time of delivery and when you collected it, but we cannot know this for certain. (UPS delivered the parcel at your front door and it remained unattended we do not know for how long)

Due to our company policy, we cannot issue a refund, especially if the goods were correctly shipped and delivered.
However, exceptionally, demonstrating our customer oriented behavior, we could send you another Paladini 110x110cm, if you wish.

We remain at your disposal and we remind you that you can always contact customer services via the website where you made your purchase.

Kind regards,

The team.

Beoordeeld met 5 van de 5 sterren

Excellent products

I have bought some of their products personally at the shop in Palermo. The quality of fabric (pure linen) and printing is amazing.
It was a gift for my wife and she loved the packaging very much!
Moreover, I appreciated the kindness and professionalism of the staff.
Super experience!!

2 september 2025
Review zonder uitnodiging
Logo Thenapking

Antwoord van Thenapking

Thank you very much for your review. We always do our best.

Beoordeeld met 4 van de 5 sterren

I discovered your napkins in the giftshop at the archeological park of Segeste.…

I discovered your napkins in the gift shop at the temple of Segeste. Beautiful. When ordering on your website it was a little disconcerting to discover that what I selected did not necessarily match with the design indicated at the moment of payment. This was further reflected by the fact that one of the napkins delivered was different from what I had chosen on your website. This may be an electronic issue, or may reflect the rapidity with which your items are sold and no longer available when someone visits your website. I have not been inconvenienced by this occurrence but I feel it should not happen and needs to be corrected.

31 maart 2025
Logo Thenapking

Antwoord van Thenapking

Dear Madam, we are sorry that you encountered problems during your purchase. We would like to better understand what the problem was and on which item it occurred.
We remain at your disposal.
Regards.

Beoordeeld met 1 van de 5 sterren

I placed an order on August 23

I placed an order on August 23. It was stated that delivery would take 4-5 days. After 10 days I received a message that the order had been sent. Only after 10 days! At the moment 16 days have passed, no order. The training will be in a few days. At the same time, I am already receiving a letter - rate our store. And how can I rate it?

3 september 2024

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