Theparfums Reviews 87

I placed three separate orders through the Shop app (2/28, 3/2, and again on 3/18—yes, I foolishly fell for their 30% “make-up” discount after the first delays). Their site clearly promises a 1–3 week processing time, which turned out to be completely meaningless.
After waiting the full three weeks, I reached out—only to be told my items were “delayed” and I’d need to wait another 7–14 days. No proactive updates, no accountability. Just excuses.
Around the three-week mark, they generated a tracking number. When I followed up a week later asking why it hadn’t moved, they admitted the tracking was created purely for “accountability purposes”—in other words, it was fake progress. The order wasn’t even ready.
Every time I contacted them, I got the same scripted response: “wait another week or so.” No real timeline, no transparency, no effort to resolve anything.
Now it’s been well beyond the original timeframe—and even the extended delays—and they’re still asking for another 7–14 days. At this point, it’s obvious: this is not a legitimate business, it’s a stalling operation.
Like many other reviewers have already pointed out, this site is a scam.

Please do not order from here I placed an order on 12-25-25 and we are nearing the end of April and I’m still waiting I’ve sent numerous emails to which every response is “we are working on it should ship soon” it seems to me that when you place an order they do not have the actual product in stock and so your basically waiting for a restock that seems to never happen they need to be banned.

I have two experiences trying to purchase items from them, but I’ll talk about the most recent that I had to cancel. I purchased a Clive Christian perfume on December 1st, after the first two months, I reached out to them. They said it would be shipped within 7 to 10 days. I said OK I waited., another month went by and nothing so I reached back out to them. They apologize and offered me a $10 credit, and I told him I’d wait, another month went buy, then I got a tracking number and said it was on its way, couple days went by and said it was delivered when I got no package I went to my post office to see what was going on and found out. They were recycling tracking numbers to save money. This is straight from my postmaster in the city, where I live, he got their contact info and said they were gonna open an investigation.. I reached out to the company and told them which they offered me another gift card. I declined a couple days later they canceled my order . No explanation just canceled. They held me up for almost 4 months. They are a horrible company that don’t have source products to sell their customers. When you order a seasonal Fragrance and get it the next season that is not acceptable.

Scam of a website

Well four months and I’m still waiting !Do not order from these people it’s obvious they do not have access to what they claim they do !Id rather pay more and get an authentic ,timely order!If they had the product they’d send them right?Of course!Whom would do this to customers on purpose if you actually want repeat customers ?Its obvious they’re
a small business drop shipping and in over their head and they can not get the products they have displayed on their site
or fulfill promises they make ..It’s the old rob peter to pay Paul aspect ..In other words they take your money from your purchase and purchase merchandise that’s not for you and send them to people before you who have been waiting and so on and make you wait until they continue these deceptive practices !I mean even 1 to three weeks is an unusually long time but do able !but not great even at that ,especially upside company’s like Sephora and Ulta that deliver in two days. And that and many more are their competition !so who would do this to their own business is baffling ?and really it’s fraud !I ordered vanilla powder in the full Jan 28th and today is April 11th and iv received nothing !!Then when I emailed they did send me a discount code,but that didn’t work ,but I purchased another 200$ fragrance(my stupidity totally ,I should have known better ) anyway march 12th and still nothing!Im sitting with 500 and change and no answers !!and further more it’s obvious on their page they’re farming and picking and choosing what reviews to keep and delete!!You go to their page where they have full control and they may have a couple four star or three star reviews and then tons of five stars !!And how you go any where else to review them and there’s hundreds of one star reviews with no outcome and waiting times of three months .& And the only semi good reviews are people who only order decants !500$ of perfume just out there in the ethos after four months and no answer !But the email they sent a month ago told me it would be “dispatched with in the week”.And of course nothing !And they in bad faith ,Trick you because if you cancel an order they block you (but blame it on that’s just how their system works if any one cancels an order their blocked auto )Ummmm…then you designed your system or algorithm in that way period !!and then charge you a 15 % restock fee that you can do nothing about because you’re blocked !!So that money you think your saving isn’t real if you get no product and they still make money off you with fraudulent practices that they should eat because of terrible customer satisfaction !!If that’s not fraud I don’t know what Is !!and it’s not like your system or computers just magically learned to block people auto on its own that’s not the way it works !!Its by design so you can’t do anything about it when they take your money but can’t deliver the goods !!They Think people are either stupid or vapid in the parfume business or business period or why else would they dare attempt that ?and if you cancel after months of waiting and even though it’s apparently and totally their fault they still charge you a 15% stock fee (which iv never had with another perfume company especially when it’s glaringly obvious it’s their fault )on something I believe you were never going to receive in the first place !!Taking a quarter of a year to full fill a perfume order is literal insanity at every level !!Were talking perfume here, not something that’s sensitive or time consuming to build or needs time to make or hard to find and mail..this is a terrible bad faith practices for a new small business !! tell me how my perfume has been sitting with a supposed shipping label since march 21st with the date of delivery the 23rd yet still nothing?My husband & I have owned a large roofing and metal company for over 20 years and deal with insurance companies regular and even with insurance or material orders of hun of thousands of dollars of copper for expensive homes iv never seen such !this is not the way to stay in business period or have repeat customers !I ordered vanilla powder in the full from scent split because this was taking so long and it was here in four days!They’re not worried about people like me whom have over 400 perfumes and would have been a huge ,repeat customer obviously !!I can’t figure out whom they think is going to patronize their business with these kinds of low standards !!I also can’t figure out how they expect to stay in business !Even for a small business this is totally unreasonable and not except able!!why would people buy from a business that does business in this manner when you can go to scent split or Jomashop ,fragrance net ,aroma max and more and its delivered to you in less than a week?Save yourself the headache go to a reputable perfume retailer ,it might be more coin but at least you’ll get what you’ve paid for !

This website is the absolute worst, I placed my order on February 2nd 2026, and til this day, it has yet to be shipped, I have emailed on multiple occasions, I even messaged on instagram. They told me, should be shipped by next week, based on your number in the queue, this has been going on for a month and a half. DONT BUY FROM THIS WEBSITE

Made an order and waited 3 business weeks as stated then got a shipping label which fast forward 3 business weeks and still hasn't shipped. I contacted them and was told it was set to ship in 7-14 business days. Today is the 14 business day and now they're saying expected to ship next week. AVOID!!

This store is the absolute worst, the cusomer service is trash, do not buy in this store if you dont want to waste your time and money
I bought 2 perfumes at the star of February, after 2 months of sending mails to check the progress and they ing me it will be sent in the nect days they suddenly decided to cancel my order without any permission or asking me and didnt refund me.
Definitely the worst experience when it comes to online shop

I’m at a point where if I can give negative 10 starts, I would. Purchased on 12/24 and they still haven’t shipped my orders. All I get is “ We understand your frustration and are actively working to ship your orders as soon as possible. Unfortunately, we don't have an exact estimate for when your orders will ship, but rest assured, we are doing everything we can to fulfill them as quickly as possible.” Will not be purchasing from them again!

Absolutely terrible. Followed up multiple times in 14 weeks and given multiple days the item would shipped but did not. Pay the extra 20-30 bucks from another discounter and actually received the item you bought

Atrociously awful. If you shop with this site - you're literally rolling the dice as to whether you're going to get your product in months. Just pay more from a reputable discounter.

I ordered products on Feb. 12 and received them on March 20. That is similar to time delays with Jomashop and Fragrancenet. The many negative reviews on this site made me nervous, so I sent many emails to The Parfums. They replied kindly. But I was still nervous given the cost of my purchase and the negative reviews here. However, at least for this order, all turned out lovely. I got what I wanted at a good price. I will order from them again. I suggest others do so as well.

[One thing I will mention....I ordered some decants of X,Y,Z and a full manufacturer's bottle of something. When the full bottle arrived, it was not in a shrink-wrapped box like others I had purchased from the manufacturer at a much higher price. It was sealed in original packaging corresponding to a store tester...in a foam-like contoured package...that is, how testers are apparently sent to stores. I sprayed my new bottle on one arm, and a sample I received from the manufacturer on another. Identical. And, the ornate bottle was the manufacturers. I am quite pleased and intend to buy more decants and full bottles from this vendor.]

Well I should have known what low trustpilot score this company has.Everything you read about them online is true.I was initially given 1 to 3 weeks of processing time.After 1 week when I followed up they asked another 2 weeks.After 2 weeks they asked another 1 week.After 4 weeks of waiting when again i followed up they went to straight another 3 week.At which i asked them if thats a realistic time? Bevause if not they can cancel the order.Next day morning i got a cancellation email.The reddit is full of reviews on how they operate.And everything that you read is true. For every 1 order they might be delivering there are 9 orders where they have just taken money and put them on endless wait.Buyers end up cancelling after waiting.Like I did but they have held the money long enough to probably earn interest for the discount they are giving.Not Reliable at all

I'm shocked to see so many reviews claiming ridiculously delayed orders. Maybe my personal experience is abnormal? Thus far I have ordered 3 times from The Perfums. First in January, once in February, and most recently today March 15th. My first two orders were processed within 24 hours of placing the orders and delivered to the rural American mountain West within a week of the order being submitted. The previous orders were for samples, packaged in generic 2ml bottles with The Perfums branded printed labels, and their selection of decants is well curated. Each sampler order was fairly large from 8 - 12 samples per order and everything was packaged and shipped securely. My most recent order is for 2 100ml retail bottles and I've received order process notice already, only awaiting shipping until some time after the weekend. So far my experience with The Perfums has been phenomenal, fast processing, quick shipping, and amazing prices on 100% authentic fragrances. Much Love <3

Very terrible experience. This is a website that says they have products for sale. They do not have any products for sale. They take your payment and for months you don't hear anything from them. And when you do contact them about your order they cancel. What kind of operation is this I don't know I seriously don't know how they make money. Do not give them your money, the Shop App is just as bad for having them there with items for sale. Please avoid and spread the word.

I saw the bad reviews afterward but horrible company. From what I hear they use customer’s money in advance and don’t have the product. You are left without money and a product. 1.5 months later. I first inquired about my order after their “3 week” processing time as it had passed. They gave some long drawn out spill of how busy everyone, some bs that customers don’t want to hear. After I replied and told them they need to update their site then to say beyond three weeks and told another week or two? I did not hear back. I told to cancel anfter waiting two more weeks and they never responded. I can just see on Shop, it seems the order is cancelled. I will be checking m bank in a few days. Horrible business practice, and horrible customer service. I would never attempt a purchase again and much rather pay the $60 I save on regular price or the legit discounters that I have already been dealing with.

STAY AWAY FROM THIS COMPANY!!!!! DONT DO IT. THEY ARE TERRIBLE, AFTER 3 MONTHS OF WAITING THEY COULD NOT FILL THE ORDER AND CANCELLED AND WASTED MY TIME. HTEY ARE SELLING ITEMS THAT THEY DO NOT PHYSICALLY HAVE AND CANNOT GET.

Drop shipping company, surviving off money for products they don't have like free loans. If you don't receive it within a few weeks, chances are it's going to be 3 months or never.

Absolutely atrocious business model… Once you order, you are at the mercy of everyone else. They’re a drop shipper with THE worst business practice I’ve ever seen. They’re make prime Jomashop look like Amazon…

I’m at 2 months of waiting. The only information I get, is if/when I email them. Do I get a notification from them on “delays”? Nope. Do I get ANY sort of updates? Nope. At this point in time, they’re making money off of us by housing our funds. I’m now reporting them to the FTC for suspected fraud and shady business practices with their absolutely blatant lies.

Do not shop here. If I could have but 0 stars I would have. I waited 3 months and then they cancelled the order with no explanation or any type of discount or any type of apology.