ThePerfumeSampler Reviews 252

Antwoord van ThePerfumeSampler

Geüpdatet op 14 okt 2024

Hi Phil

Thank you for sharing your feedback! We’re sorry to hear that Tom Ford Beau De Jour Eau De Parfum didn’t meet your expectations. Fragrance is quite personal, and sometimes a scent might not be a perfect fit for everyone. However, we want to assure you that all of our products are 100% authentic, sourced directly from reputable suppliers.

The sample you received was decanted from a 100ml original bottle with the batch code AC2/23088. Before rating us 1 star, we kindly encourage you to reach out to our customer support team, as we’re always happy to resolve any concerns. We also have a 5-day return policy in place and would be more than happy to assist you with a return. Please feel free to contact us, and we’ll make sure to resolve the issue for you!

THE PERFUME SAMPLER

Antwoord van ThePerfumeSampler

Geüpdatet op 14 okt 2024

Hi Caroline, we reached out to you 5 days ago on 4th September on your outlook email id. Can you please check your spam emails. Here is what we communicated -
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Hi Caroline,

Please accept our apologies as there has been a human error with your order. It has been wrongly labeled and wrongly sent to you instead of another customer.

We are more than happy to process your full refund and you don't have to send the item back. Or if you give us another chance we would like to send you the correct perfume sample with free shipping. Please let me know your decision.

So sorry for this inconvenience.
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We again chased you on 6th September but you didn't respond -

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Hi Caroline,

We are still waiting for your decision, kindly respond sooner so we can ship the item in time.

Thanks and regards.
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I request you to reassess your rating once your query is resolved.

THE PERFUME SAMPLER

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Date: 23/09/2024 -

Hi Caroline,

Your replacement order was delivered on 20th Sept. We emailed you all the relevant photos too. Could you please reassess your rating based on our customer service?

Thanks.

THE PERFUME SAMPLER

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Date: 13/10/2024 -

Hi Caroline,

We hope you're doing well! We’ve sent several emails to confirm that you’ve received your replacement item, but unfortunately, we haven’t heard back from you. Since we’ve not received any further communication, we will be marking this issue as resolved.

If there’s anything else we can assist you with, please don’t hesitate to let us know. In the meantime, we kindly request you to reassess your rating based on the resolution.

Thank you for your understanding, and we truly appreciate your business!

Best regards,
THE PERFUME SAMPLER

Antwoord van ThePerfumeSampler

Geüpdatet op 13 mei 2024

******FAKE and UNTRUTHFUL review********

Hi, You never bought anything from our store. Why are you defaming us?
20/04/2024 - Sir, the order number provided does not match your name or order quantity. Please share your full name, shipping address and order confirmation email we sent. Also share the photos of your order received and photos of the sample bottles. Why haven't you contacted our customer support when you had so many issues? We have 30 days return policy, if our customers are not happy with anything. We have chat support, email support but you have not reached out to us on any. You decided to rate us 1 star on a public platform without prior reaching out to us with your query, that's not fair. You have not provided any information that matches our records, hence we highlighted your review as not genuine and we will continue to flag it until you provide all the relevant information. There are other sellers who have copied our website name recently, please check you are submitting your review for the correct seller. Thanks. Awaiting your information. Please email theperfumesampler@gmail.com.

21/04/2024 - Sir, please do not shy away from providing the requested information -
1. Full Name
2. Order date
3. Perfume name
4. Sample size
5. Photo of the broken nozzles of the sample bottle
6. Order confirmation email we sent
7. Order dispatch email we sent
8. Royalmail Tracking number of the shipment we sent
9. Post code of the shipping address
10. Mode of payment (Debit / Credit card / Paypal, in case we decide to refund).

Unless you provide us these information we will consider your review as UNTRUTHFUL.

24/04/2024 - We are still waiting for your reply. Please provide all the above information.

24/04/2024 - Thanks for your reply. The only way for us to identify a legitimate order is to look at the order confirmation email we send to all our customers. If you are not able to provide that then we will consider this as an UNTRUTHFUL review. Please provide all the information in an email to ThePerfumeSampler@gmail.com. We will investigate it and will give you full refund if this is a legit order. We checked our systems for orders came on 5th April 2024 and there are none with GREEN surname. So to investigate this further we do need that order confirmation email. You can provide all the information to TrustPilot but you have not reached out to us on email or chat support. WHY? Don't you want a refund?

07/05/2024 - Dear Sir / Madam, we are still waiting for the details.

13/05/2024 - Hi, you have still not responded to our queries and not contacted us on our support email or chat and hence we are making this review as FAKE and UNTRUTHFUL.

Antwoord van ThePerfumeSampler

24 feb 2024

Hi Ras,
We emailed you on 21st Feb about your fulfilment and when it will be posted. We also confirmed you that once the order is fulfilled and given to shipping agency we cannot refund you shipping cost. We provide free shipping for orders over £20, however, you ordered 5ml sample which was below £20 for which you were charged £2.70 shipping charge. We do not get any profit from this shipping charge. Paying for shipping does not guarantee fast shipping, unless there is a special request to ship items very next day, which costs more than usual £2.70.
It is sad that even after informing you about the delay and shipping charges you rated us 1 star on public domain. This is not acceptable and we request you to reassess your rating once you receive the order.
Thanks.

THEPERFUMESAMPLER.COM