Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standa... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 3 The Avenue, 11/21 Commercial Road, BH2 5RP BOURNEMOUTH, GB
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Lees wat reviewers zeggen
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes u... Toon meer
Bedrijf heeft geantwoord
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock... Toon meer
Bedrijf heeft geantwoord
Absolutely marvelous customer service and great choices of fragrances 👍 A special thank you to Chelsea and Chloe they are very professional, efficient, friendly and very customer satisfying 👍❤️
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP, BOURNEMOUTH, Verenigd Koninkrijk
4,0
Goed
34 reviews
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Swift service at great prices
4 augustus 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Absolutely marvelous customer service…
Absolutely marvelous customer service and great choices of fragrances 👍
A special thank you to Chelsea and Chloe they are very professional, efficient, friendly and very customer satisfying 👍❤️
3 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Chanel perfume I got doesn’t project at all
Delivery was swift but the perfume quality is less than I expect
The scent doesn’t stay for a Chanel product
I can barely perceive it less than an hour after spraying it
Not happy with the product
12 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for taking the time to leave your review, I am pleased to hear that your order was delivered quickly, however, I am sorry to hear that you are disappointed with the performance of your Chanel fragrance.
Please be assured that all of our fragrances are sourced directly from the manufacturer or authorised suppliers, so you can be confident that the product you have received is genuine.
If you remain concerned, we would recommend visiting your nearest The Perfume Shop store, where one of our perfume experts will be happy to compare your fragrance against the in-store tester and inspect the bottle with you. Alternatively, our Customer Services team can arrange for the fragrance to be returned to our dedicated warehouse quality team for a full inspection. Our trained specialists will compare your fragrance against supplier stock to determine whether there is a manufacturing fault. Please note that this inspection process can take up to 14 working days to complete.
Thank you again for your feedback, and I hope we have the opportunity to investigate your concerns further.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience, friendly staff, efficient service, nothing to improve on.
25 juni 2026
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love sales and good perfumes....and…
I love sales and good perfumes....and makes me happy when I got what I like!
18 juni 2026
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very bad experience
Very bad experience, i had an order delivered to Perfume Shop, they lost my parcel, they put me to wait 1 hour there to figure out what happens with the parcel, after that they told me to contact customer service next day.
Was sorted in the end but i lost a lot of time waiting and over the phone.
17 juni 2026
Antwoord van The Perfume Shop - Bournemouth 174
Hello Adrian,
Thank you for taking the time to share your feedback.
I am very sorry to hear about the experience you had when collecting your order. I appreciate how frustrating it must have been to spend so much time in store waiting for an update, only to then be advised to contact Customer Services the following day.
While I am pleased that the issue was eventually resolved, I completely understand your disappointment with the inconvenience and time lost both in store and on the phone. This is not the level of service we aim to provide.
Please accept my sincere apologies for the frustration caused, and thank you for bringing this matter to our attention. Your feedback will be shared with the relevant teams to help us improve our processes and customer experience going forward.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
They were nice staff but asked for a…
They were nice staff but asked for a certain specific perfume and they gave me the wrong one and I didn’t get a re fund or anything and I paid a lot for it.
5 mei 2026
Antwoord van The Perfume Shop - Bournemouth 174
Hello Eva,
I’m really sorry to hear about the mix-up with your perfume order and the disappointment this has caused, especially as you paid a significant amount for it.
If the item is still sealed and in a reasonable condition, you are absolutely welcome to return it to us for a full refund. Our team in store or customer service colleagues will be able to help you process this as smoothly as possible.
Please accept our sincere apologies for the error, and thank you for bringing this to our attention so we can help get this resolved for you.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Chelsea was absolutely amazing today
Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standard. She is absolutely class and a credit to your team.
Thanks Chelsea, appreciate you.
13 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awesome customer experience
Chloe and Chelsea were incredibly helpful both charismatically and patiently helping me find my new signature scent!
4 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chelsea was very good to us .We had no…
Chelsea was very good to us .We had no plans to buy perfumes but because of her good marketing skills,managed to convince us to buy perfumes for me and my wife ones.
Keep it up the good work Chelsea.
7 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered a perfume for click and…
I ordered a perfume for click and collect and it said it would be ready to collect on Saturday. I ordered the perfume on Wednesday kept tracking it no update and then Friday evening when I tracked it it came through and said it wouldn’t be ready until Monday when I did a live chat no one answered and when they did answer it took hours for a reply when I spoke to someone on the phone or they could offer me was 200 points that doesn’t help me with the fact I ordered the perfume and was told it would be there by Saturday. Absolutely disgusting customer services and awful delivery.
18 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hello Charlotte,
I’m very sorry for the frustration and inconvenience you’ve experienced with your click & collect order. I completely understand how disappointing it must have been to expect your perfume on Saturday, only to have the collection date delayed and face delays in receiving support from our team.
After looking into this, I can see that a member of our team is currently assisting you to resolve the matter as quickly as possible. Please don’t hesitate to reach out if you need any further help or support we want to make this right for you.
I sincerely apologise again for the stress and inconvenience caused and thank you for your patience throughout this process.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Mr Dan was extremely friendly he…
Mr Dan was extremely friendly he deliver the best costumer service . Definitely recommend him
9 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Very good happy.
28 november 2025
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Such a wonderful service
Such a wonderful service, friendly and helpful. Chole was very good. Will come again. Thank you
31 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Anna helped me with my long list of…
Anna helped me with my long list of perfumes I wanted to try & then some!
I had so many I wanted to smell, but it was her recommendation to me that I bought!
Amazing service, will definitely come again!
6 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Good customer service
Good customer service
Didn’t have an idea what scent I wanted Dan guided me to make a nice decision
I was certainly satisfied
27 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Anna was brilliant
Anna was brilliant , cheerful and super amazing. Can't fault the range of perfumes ,so many to choose from and great discounts to match
4 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
I am appalled by the service of the…
I am appalled by the service of the latina women named Ana. She was rude and treated her staff badly. I experienced foul language, and her behaviour was so unprofessional. I have never seen such a rude women.
The two girls, Chloe and Layla were also very unprofessional, i was getting dirty looks and whispers whilst being served by a man.
The organisation of this shop is APPALLING!!! The women in the shop on my visit really made me have a bad experience, the male working was the only credit. I have heard other comments for friends about them having similar experiences.
The manager of this shop should be ashamed, especially of Ana, Chloe and Layla.
19 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bournemouth 174
Hi,
I am so sorry to hear this. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
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