Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me... Toon meer
Locatie
Wijzig locatie9 Trinity Square,, CO1 1JR COLCHESTER, GB
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Lees wat reviewers zeggen
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... Toon meer
Bedrijf heeft geantwoord
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
9 Trinity Square,, CO1 1JR, COLCHESTER, Verenigd Koninkrijk
4,9
Uitstekend
149 reviews
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Jules in Colchester
Jules in Colchester! Absolutely wonderful lady, made my daughter's birthday really special, thank you ❤️
28 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had jules today and she was so…
I had jules today and she was so beautiful and sexy! She done me a great deal for my partners 30th birthday and was so lovely to stand and talk to on my Sunday morning, when I return to the perfume shop I will definitely be asking for her, her customer service was a 5 star and she is a truly lovely lady xxx
28 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional Customer Service
I called your Colchester shop this morning and spoke with Lottie. She was so polite and engaging and answered all my questions efficiently and wished me well. I then visited the shop to make my purchase. Lottie served me and when I confirmed what I wanted, she then said ‘was it you I spoke with earlier today?’. This was a lovely expression of ‘joined up’ customer engagement. The customer experience was wonderful and I thanked Lottie for being so kind, efficient and engaging. Please pass on this feedback to Lottie and wish her success in her career,
Best wishes
Jan Neubauer
27 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience thanks to…
I had a wonderful experience thanks to Julie at The Perfume Shop in Colchester. She is truly the best sales assistant I have ever met. From the moment we walked in, she made me and my husband feel genuinely welcome, valued, and appreciated. She treated us with such kindness, warmth, and sincerity that we felt a real sense of belonging.
Julie also spoke so kindly about both of us, which made our visit even more special. Her positive attitude and exceptional customer service are unforgettable. I pray that more people have the same beautiful character and kindness that she has. Thank you, Julie, for making our day so special. You are a true credit to The Perfume Shop.
26 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jules best worker in there
Jules best worker in there, was very polite and helpful will definitely be coming back
26 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service by Chantelle
Great service by Chantelle. Helpful with advice about scents and offers
26 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Colchester- Wonderful customer service…
Colchester- Wonderful customer service very nice and helpful.
25 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lottie and Lucy Provided me with best…
Lottie and Lucy Provided me with best service at Colchester's Perfume Shop in town very friendly and patient and helped me pick out the best fathers day gift. Highly recommend this store especially with such great customer service!
21 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie was amazing
Julie was amazing, so friendly and helpful and couldn’t have done any more. Thank you Julie mwah xx
20 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie was amazing and extremely…
Julie was amazing and extremely helpful. Perfect example of customer service
20 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic Customer Service
We went into store for my son who was looking for a new scent for his 13th Birthday to add to his collection, he can be very fussy so i was extremely grateful to be served by India, she was patient and offered extremely high levels of customer service nothing was to much to ask for. She helped us with many new scents and advised us of all the offers the store had I ended up buying more than what I was expecting as she was just so helpful. I have been back to store and even bought another perfume. India was fantastic and a credit to have her working for your store. Thanks again for your time and help in store with my son he is very happy with his new perfume so Thank you !
13 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie helped me today at the Colchester…
Julie helped me today at the Colchester shop in town, really helpful in finding me a fragrance I was looking for. Very bubbly lady who gave great customer service.
17 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely staff
Julie was lovely! Very welcoming, polite and friendly. Good discounts and offers available.
17 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had a wonderful worker called Julia…
We had a wonderful worker called Julia help us buy the perfect perfume for fathers day, there was a wonderful selection we got to try and the customer service was excellent, providing best selection of each brands and giving a comforting vibe
14 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served so amazingly by Jules…
I was served so amazingly by Jules “Jewel of the Crown” her nickname, she helped me to find the perfect perfume for a birthday gift and all the staff was very friendly as well, I will definitely be back 100%, thankyou.
1 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chantelle and Jules were amazing and…
Chantelle and Jules were amazing and helped us choose the perfumes we needed
9 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, with knowledgeable recommendations, Served by Chantelle who was brilliant
1 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful kind and respectful staff…
Very helpful kind and respectful staff chantel was the lady supported and made me feel understood
Highly Recommended
27 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chantelle from Colchester branch was so…
Chantelle from Colchester branch was so knowledgeable and helped me pick a fragrance for my sons 12th birthday. She was kind funny and just genuinely so welcoming. Will definitely be coming back. Thank you so much ❤️
26 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served today by Lottie
I was served today by Lottie . She was very friendly and helpful . Thanks to her I got the perfect aftershave for my nephew and an amazing price . Thank you Lottie for being lovely x
25 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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