Went into the shop today, not really knowing what I wanted, but defiantly what I didn’t. India was so helpful, bought out enough choices for me to choose from and when I had narrowed it down let me... Toon meer
Locatie
Wijzig locatie9 Trinity Square,, CO1 1JR COLCHESTER, GB
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Lees wat reviewers zeggen
The jewel in the crown amazing customer service not all about the sale ask good questions to find what you really want perfect customer service credit to the colchester store. 10 out of 10.
Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... Toon meer
Bedrijf heeft geantwoord
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
9 Trinity Square,, CO1 1JR, COLCHESTER, Verenigd Koninkrijk
4,9
Uitstekend
149 reviews
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Excellent service
Served by julie today and she couldnt have been more helpful..excellent customer service
23 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie from Colchester
Julie from Colchester answered all our questions. Was so patience and kind to us. She made the shopping experience such a pleasure and I will be back to visit again. Thank you Julie😌
23 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
lovely lady really nice packed the gift…
lovely lady really nice packed the gift very good thankyou
21 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie was so kind she’s amazing to talk…
Julie was so kind she’s amazing to talk to and created a really nice environment! Super friendly and helpful with finding the perfumes 😊definitely recommend going in to meet her
21 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would like to highly commend Purple…
I would like to highly commend Purple Laura at the Colchester 189 store. Her customer service was exceptional; she was welcoming, patient, and very knowledgeable. She is a great asset to the team and made sure I left with exactly what I needed.
2 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Item was out of stock in shop
Item was out of stock in shop.
Not available to order either from store but kind girl in store helped me order on my phone from internet. Item arrived within 5 working days so all good, thank you.
14 december 2025
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Fantastic service
From start to finish I was really impressed with the service at this store . Lottie was very knowledgeable and helped me choose the perfect perfume for my wife for Christmas and gift wrapped it excellently. Been here before and will definitely come again.
Thank you .
13 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Best customer service
I've been to this shop a couple of times for perfect gift set and they always deliver when it comes to customer service and assist you to get right and perfect gift. I'll definitely recommend to everyone seeking for quality perfumes to purchase
5 december 2025
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Purple Laura (our new Stuart) did an…
Purple Laura (our new Stuart) did an outstanding job on looking after us getting our past purchases up so we could see what we needed. So attentive and has a great customer relation and made our Xmas shopping complete. Thanks Laura see you soon.
7 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent
The updates I received were consistent and well worded. I got my parcel on time, actually one day before the day it was meant to be delivered. The prices of the products were reasonable and came with many choices in terms of size, engraving, ribbon and Wrapped or not wrapped. Followed by multiple delivery options to choose from for convenience reasons.
1 november 2025
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
amazing customer service so helpful and…
amazing customer service so helpful and kind, purple laura u was lovely thank you xx
27 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Laura purple Colchester store
My experience was made by the lovely Laura purple at the Colchester store, she was very helpful and so friendly and talkative throughout the whole process. I will for sure be going back when she’s there.
24 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Lovely Experience
I went in looking for a present for a friend. Aisha helped out so much. Super friendly and allowed me to try out different scents and suggested some that fit my brief. She even included some free testers at the end which I loved!
4 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
I went to a perfume shop in Colchester…
I went to a perfume shop in Colchester town today the lady called Julie was very friendly very helpful very professional every time I come in just for Julie's customer service I will never go in there if she isn't there always gives a high standard customer service thank to her I get what I need for special occasions thank you for your service Julie you are amazing
5 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Had a good experience today
Had a good experience today , Niamh was extremely helpful and friendly , the service was 100%
2 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Niamh
Was served today by niamh and she was lovely she really helped me find the right perfume for me as I couldn’t decide, would like to say a massive thank you to her and will be returning to this store for more :)
28 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
Great experience
Great experience. The sale assistant was very patient and helpful.
16 september 2025
Antwoord van The Perfume Shop - Colchester 189
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Amazing experience at the perfume shop - Colchester
I had an amazing experience at the perfume shop Colchester, I was served at the Colchester shop by Aisha and Laura, it was my husband’s birthday and they helped me find the perfect gift.
Both ladies were incredibly friendly, knowledgeable, and patient as I explored different options. They took the time to understand what kind of scents my husband might like and recommended a few amazing choices I hadn’t even considered. Their attention to detail and genuine interest in helping me made the whole experience so enjoyable.
In the end, I walked away with a beautifully wrapped gift that my husband absolutely loved. It’s rare to find such thoughtful customer service these days, and I really appreciated how welcoming and professional Aisha and Laura were.
Highly recommend visiting the Colchester branch, you’ll be in great!!
20 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Colchester 189
Hello,
We're happy you had such a positive experience at our Colchester shop! It's wonderful to hear that our team members were so helpful in finding the perfect birthday gift. We appreciate your kind words and hope to see you again soon.
Jasmyn
The Perfume Shop
Antwoord van The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
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