“I have been using The Perfume Shop in Exeter for almost 5 years, and I’ve always had a great experience. Liby has always understood my taste and preferences really well. Recently, I met Danny and Riy... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 Guildhall Shopping Centre, EX4 3HP EXETER, GB
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Lees wat reviewers zeggen
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... Toon meer
Bedrijf heeft geantwoord
Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... Toon meer
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I always get served by the same gentleman, he's always so helpful and knowledgeable and is super helpful His recommendations have always been perfect for gifts for friends and family Super friend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
3 Guildhall Shopping Centre, EX4 3HP, EXETER, Verenigd Koninkrijk
4,7
Uitstekend
91 reviews
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Rude service
I came into the Exeter store on Saturday the 1st of march and I was approached by a blonde girl I think her name was liv or lib, she was very rude and made me feel very uncomfortable and unwanted in the store, I struggle bad with my anxiety and being made to feel this way is very unpleasant. I would really consider who you employ. I won’t be shopping here again.
1 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Exeter 224
We are truly sorry to hear about your experience in our Exeter store. We value all our customers and strive to provide a welcoming and comfortable environment for everyone. We will take your feedback seriously and use it to improve our customer service. We understand that feeling uncomfortable and unwanted can be particularly challenging when dealing with anxiety. We appreciate you bringing this to our attention and we will address it with our team.
Kind regards,
Sharain
The delivery is great and the perfume…
The delivery is great and the perfume is sooo authentic. I like its smell very much.
13 februari 2025
Antwoord van The Perfume Shop - Exeter 224
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Amazing customer service - Thank you Jake
Came into the store to maybe buy a perfume, I was immediately greeted by a the colleague Jake who gave me great customer service. He took me through some amazing recommendations for what summer fragrances to buy and it led me to purchasing one from the store. Additionally, the lady behind the counter (sorry I didn’t catch your name) was brilliant with bagging up my fragrance and offering a small discount and little extras with my purchase. I was only in Exeter as part of my holiday but if I was to revisit and wanted to purchase a perfume then I would most definitely return to the store. (P.S. Please extend Jake’s contract as he preformed an amazing job at customer service and he acts as a great example of what quality customer service looks like)
19 februari 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Exeter 224
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Perfect Customer Service
I completely brought the wrong perfume for my wife at Christmas. I contacted Danny at the Exeter branch and he was amazing. We returned the perfume and we even received a refund.
Fantastic customer service.
11 januari 2025
Review zonder uitnodiging
No product in the shop
They didn't have the product o in the shop . The man was very useful, and ordered it for me . His name was Dan , and works in the Exeter precent shop .
5 januari 2025
Antwoord van The Perfume Shop - Exeter 224
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Exeter Perfume Shop
The staff in the perfume shop couldn't have been more helpful. I couldn't find it on the shelves so they checked the stock room and when they found it was out of stock told me I could order it. It arrived the same week!!
Brilliant! Thank you!
10 december 2024
Super quick delivery
Super quick delivery, plus a nice little freebie. Kept me in the loop about delivery
11 december 2024
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