Rabail at the Ilford exchange branch was amazing and served me and my sister really well. Excellent customer care thank you and also the two perfumes bought are lovely ☺️
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 40A, The Exchange, IG1 1RS ILFORD, GB
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Lees wat reviewers zeggen
Best service from Aarzo, she is so dedicated to her job. I went to this Ilford branch in exchange mall completely ignorant about the fragrances and she guided me thoroughly. She spent so much time a... Toon meer
Bedrijf heeft geantwoord
Rianna was very friendly and really knew her perfumes. She helped me find exactly what I was looking for based on the notes I wanted. Great customer service, very welcoming, and the samples she gave m... Toon meer
Bedrijf heeft geantwoord
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the nam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contactgegevens
Unit 40A, The Exchange, IG1 1RS, ILFORD, Verenigd Koninkrijk
4,6
Uitstekend
29 reviews
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Rabail at the Ilford exchange branch…
Rabail at the Ilford exchange branch was amazing and served me and my sister really well. Excellent customer care thank you and also the two perfumes bought are lovely ☺️
30 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jeoff from Ilford the perfume shop is…
Jeoff from Ilford the perfume shop is the best he is always polite helpful and patient with me his customer service skills are fantastic he always has has smile on his face and is very welcoming as always if only we had more people around just like him make Ilford perfume shop the best perfume shop to confortably shop at because of joeffs enthusiasm to his role Thank you Ilford the perfume shop (joeff)
23 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I went to the perfume shop and…
Today I went to the perfume shop and was served by Zain. The service was great and he was really polite. I would recommend coming here
22 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best service from Aarzo
Best service from Aarzo, she is so dedicated to her job. I went to this Ilford branch in exchange mall completely ignorant about the fragrances and she guided me thoroughly. She spent so much time and made sure i am satisfied with i am getting.
I am a forever customer now of TPS.
Thank you Aarzo for your amazing customer support xx
16 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rebel was super kind and made the…
Rebel was super kind and made the experience easier and I will definitely be back
16 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Rianna
Rianna was very friendly and really knew her perfumes. She helped me find exactly what I was looking for based on the notes I wanted. Great customer service, very welcoming, and the samples she gave me were a nice touch. Really good experience overall.
13 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hey is bought 2 one million perfume…
Hey is bought 2 one million perfume from the shop in ilford exchange
Best customer service by mr saka
8 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Jeff at the Ilford branch. He was very helpful and helped me choose the perfect scent. He also gave me a cheeky discount! Thanks once again!
7 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna was very supportive and helpful…
Rianna was very supportive and helpful all thanks to her and her service we really appreciate the service and everything!
20 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jeoff from Ilford branch is amazing
Jeoff from Ilford branch is amazing! Always is so helpful!
2 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Rianna
Great customer service from Rianna. Her friendly approach and genuine enthusiasm made the whole experience enjoyable and stress-free.
30 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna from ilford is a excellent…
Rianna from ilford is a excellent worker I really loved the service she provided for me
9 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hi this the ever worost customer…Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the gi
Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the girls they almost try to fight with customers plz nobody go on this shop and the comany selling fake products when you buy a perfume they do,nt have smell like original and its even never last 10 minutes so plz do,nt buy frome them they give you a customer service numebr they never attend the call and when you chatt with them what they said shop peolple never accept it they will never listen what the customer service said
21 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hello K P,
We’re really sorry to hear about your experience and completely understand your concerns. We’re here to listen and improve and your feedback is very important to us.
Please rest assured that all products sold by The Perfume Shop are 100% genuine and sourced directly from the official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation, or grey-market products under any circumstances.
It’s also worth noting that fragrance performance can vary depending on several factors, such as whether the perfume is an Eau de Parfum or Eau de Toilette, your skin chemistry, climate, and even long-term use. Sometimes it’s also possible to become “nose blind” to certain scents over time this is a natural sensory response where familiar smells become harder to detect.
If you’d like us to investigate further, we’d be happy to do so. Please reach out to our customer service team via our website and provide:
- A photo of the packaging and base of the bottle (including the batch code)
- Your receipt
- A brief description of the issue (e.g., if the scent fades quickly, smells different, or causes a reaction)
- We take pride in the quality of our products and want to make sure you’re happy with your purchase.
Thank you for letting us know, and we hope we can resolve this for you.
Kind regards,
Jasmyn
Excellent customer service
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the name of the beautiful lovely lady who wrapped 3 perfumes for me today. She did it so artistically and skillfully. Best wishes you guys :)
3 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Thank you shunela and zain for the…
Thank you shunela and zain for the amazing customer service (sorry if I’ve spelt your names wrong) they were amazing and so accommodating ❤️
(Ilford branch)
26 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Antwoord van The Perfume Shop - Ilford 262
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Incredible service
I had amazing service from Rahbail. She was incredibly patient and helpful as I was unsure as I had to shop for Christmas presents. She left it behind the counter as I had to come back the next day, where Christina served me. She was super helpful with everything and did a beautiful job with the gift wrapping. Would definitely recommend and come back if this is the customer experience you get.
30 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Ilford 262
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Great customer service with patience by…
Great customer service with patience by Ishmael, keep up the great work!
Jeff the boss was also great!
8 november 2025
Antwoord van The Perfume Shop - Ilford 262
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Antwoord van The Perfume Shop - Ilford 262
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
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