Amazing customer service by Thabitha at your Arndale shop in Manchester. I'd gladly give her a 10/10.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 9A, Cromford Court, The Arndale Centre, M4 2EA MANCHESTER, GB
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Lees wat reviewers zeggen
I went in with a rough idea of what I wanted but not 100% sure. I’ve been looking for my signature scent for a while now and Sam (I believe that was his name, I am so sorry if i got it wrong!!!) be... Toon meer
Bedrijf heeft geantwoord
I ordered 2 purfumes from you both separately one arrived within 2 days and same with the other nothing better than free delivery and comes within the time limit both pufumes came with a tester and on... Toon meer
Bedrijf heeft geantwoord
Sam was a very helpful and knowledgeable sales advisor. Gave us a selection of scents based on previous purchases and history. Found 2 that were ideal for me. Not pressured. Just good service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 9A, Cromford Court, The Arndale Centre, M4 2EA, MANCHESTER, Verenigd Koninkrijk
4,5
Uitstekend
53 reviews
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Amazing Customer Service by Thabitha
Amazing customer service by Thabitha at your Arndale shop in Manchester. I'd gladly give her a 10/10.
18 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Grace was very helpful great customer…
Grace was very helpful great customer service! Thank you for your help
6 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A pleasure to use..*10/10
fabulous and easy to navigate and return without any issues whatsoever unlike The Fragrance store highly recommend this one should be the example of how to run a company 10/10 and such friendly staff
26 april 2026
Antwoord van The Perfume Shop - Manchester 43
Hello Finchley,
Thank you for taking the time to leave your review, and I’m really sorry to hear about your concerns.
I have looked into this for you, however I’m unable to find any open case or order details linked to this email address for me to review further at this time.
I’m very sorry for the inconvenience this has caused. If you do still need support, please could you contact our Customer Service team with your order number or the email address used at the time of purchase. We’ll be more than happy to locate your details and assist you promptly.
Thank you again for bringing this to our attention, and please accept my sincere apologies for any frustration caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great customer service fantastic shop…
Great customer service fantastic shop here all the time and always get great deals
8 december 2025
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jess and Grace were absolutely amazing
Jess and Grace were absolutely amazing, great customer service, I would highly recommend!
23 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shop online great season fast and cheap…
Shop online great season fast and cheap defo buy again 👍
6 maart 2026
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
One star is far too generous for this company
Thank you for your response on Trustpilot.
However, as previously explained, this issue remains unresolved despite multiple assurances that it would be addressed. I have sent several emails regarding this matter and have received responses from your customer service team confirming that the gift card would be honoured, yet this has still not been fulfilled.
Given the length of time this has been ongoing and the number of assurances provided, I would appreciate clear confirmation of how you intend to resolve this matter. Please advise when I should expect either a refund or the re-issue of the gift card, and how this will be issued.
I would be grateful if this matter could now be resolved promptly.
18 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello Tracey,
Thank you for your review and I’m sincerely sorry that this issue has caused you ongoing frustration. As no email address or order information was provided in this review, I’m unfortunately unable to retrieve your previous ticket history in our system.
Please rest assured that our advisors are here to provide full support, and we are committed to resolving your problem. I hope that your issue with the gift card has now been resolved, but if not, I would encourage you to contact our Customer Services team directly so we can make this right as quickly as possible.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alfie was amazing he helped me pick the…
Alfie was amazing he helped me pick the perfect perfume from my mum he’s a grate addition to the team
4 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice parfum
15 januari 2026
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ben gave us an array of options for us…
Ben gave us an array of options for us to try and was very patient in helping us select what kind of perfume we wanted! We ended up with the Armani Passione and we’r every happy with it! Thank you
9 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
We're so glad to hear that you are happy with the service you received and your choice of perfume. Thank you for choosing to shop with us!
Many thanks,
Jasmyn
The Perfume Shop
😞 after the fact
Wednesday 10th December I visited the Perfume Shop ( Arndale shopping centre). I decided to buy the Montblanc Explorer 100mm as there was a flash 20% sale and the assistant said it was just on offer for that day and as I'm not from Manchester it made sense to buy it there and then.
I am a regular customer at your shop and online and up until now I have always been happy with your products and prices.
I left the shop and immediately put some on for my wife to smell.
The aftershave was great and was well pleased with it.
When arriving home I showed my daughter and 5 mins later, she shows me the same aftershave for the same price from " PERFUME PRICE" BUT.... It was for 200ml and not 100ml as I bought.
I must admit I was gutted knowing there was double the amount at the same cost elsewhere.
I would expect a difference in price obviously but to forego 100ml is very disappointing.
I did contact TPS and although apologetic they could only offer some loyalty points which is fair enough. Not complaining about TPS, they did nothing wrong but just some friendly advice it's worth checking around which I usually do so completely my fault but it's clearly worth you shopping around.
I must emphasize that I do not have anything negative to say about TPS but sharing customer experiences that's all. 🙂
10 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hi,
We appreciate you sharing your experience regarding the Montblanc Explorer purchase. It's good to know you were initially pleased with the fragrance. We acknowledge your disappointment in finding a larger size elsewhere for the same price. We value your feedback and will consider it as we review our offerings.
The Perfume Shop
Antwoord van The Perfume Shop - Manchester 43
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
Honestly customer relation and the way…
Honestly customer relation and the way I was treated in your shop by Amina absolutely profession, and believe me she's a credit to the company, Manchester Arndale store
2 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Sam was very helpful
Sam was very helpful, I was able to get a new perfume and I absolutely love it. Thanks again Sam I will be shopping here again!
3 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Sam gave us an amazing experience and…
Sam gave us an amazing experience and patiently presented beautiful fragrances to us with a bright smile on his face.
31 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Abi was incredibly helpful even after…
Abi was incredibly helpful even after me asking 2000 questions - thank you for making this an easy purchase
28 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Perfume journey
I went in with a rough idea of what I wanted but not 100% sure. I’ve been looking for my signature scent for a while now and Sam (I believe that was his name, I am so sorry if i got it wrong!!!) been an absolute gem and helped me find THE perfect perfume. Couldn’t ask for a better experience.
Given it’s only our lil Arndale TPS, it was a very luxurious experience shopping there today!
Thanks so much :)
28 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
We're happy to hear that you had such a luxurious experience in our Arndale location! We appreciate you sharing how someone on our team helped you discover your signature scent. Thank you so much for your kind words!
Kind regards,
Jasmyn
The Perfume Shop
Amina was amazing
I was really impressed by Amina from Arndale store. She was very professional, friendly and helpful. I am very pleased and a happy customer.
25 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
The staff are very supportive and…
The staff are very supportive and friendly.
19 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Manchester 43
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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