I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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Lees wat reviewers zeggen
I've been buying stuff from this shop for quite some time and these beautiful ladies, Tanzena and Pauline from surrey store, who have been very helpful, confident and patient with their Job and they h... Toon meer
Bedrijf heeft geantwoord
Mai was very helpful today. She located a perfume in another store for me. And she’s always welcoming with a big smile. ⭐
Bedrijf heeft geantwoord
I am a very concerned person when it comes to customer service, but I was amazed today at the beautiful service I got from Carola. She is exceptional. I bought more than my budget. She is so lovely an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, Verenigd Koninkrijk
4,8
Uitstekend
118 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I really want to thank Mai for her…
I really want to thank Mai for her amazing expertise and help finding me the perfect smell she really knows her stuff very attentive and friendly service made me feel really comfortable I will definitely be visiting here again
28 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai was very helpful today
Mai was very helpful today. She located a perfume in another store for me. And she’s always welcoming with a big smile. ⭐
28 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I always have a fantastic experience…
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me about the newest perfumes, explaining the different fragrances and helping me find the perfect scent.
Her excellent customer service and genuine passion for perfumes make every visit enjoyable. She never rushes me and always makes me feel welcome. Thanks to her recommendations, I’ve discovered some wonderful new fragrances. Mai is a real credit to the shop, and I highly recommend asking for her if you visit!
25 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Mai served me today
Mai served me today. Everything was great. She offered me a travalo as what I wanted wasn’t in stock. Happy to leave with something.
23 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I am a very concerned person when it…
I am a very concerned person when it comes to customer service, but I was amazed today at the beautiful service I got from Carola. She is exceptional. I bought more than my budget. She is so lovely and warm. She deserves everything good and money raise. I love her already.
21 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carola is so amazing
Carola is so amazing, she is a star. So helpful and great customer service experience
21 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Carol is always patient helpful i…
Carol is always patient helpful i always come out with a perfume carol does not rush me always friendly and welcoming
21 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I expected to receive my perfume in the…
I expected to receive my perfume in the post. Still hasn't arrived.
I went to Surrey Quays branch gor a refund. I didn't get one. They wanted me to wait longer. Got an apology & 3 small Dior samples.
I purchased another bottle of same perfume.
6 juli 2026
Mai много добре обслужва много е учтива…
Mai много добре обслужва много е учтива благодаря ти за помоща.
16 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant customer service from…
Brilliant customer service from Pauline. Every time I buy something Pauline is always there to help.
13 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop, Surrey Quays
I've been buying stuff from this shop for quite some time and these beautiful ladies, Tanzena and Pauline from surrey store, who have been very helpful, confident and patient with their Job and they help me give good recommendations for gifts for my special family and friends. I recommend a pay rise and treats for them.
11 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Pauline was amazing so helpful pointed…
Pauline was amazing so helpful pointed out best buys and signature notes of perfumes so we could make an informed and money wise purchase top staff member number one lady .❤️
3 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rumy
Rumy was incredibly helpful, kind, and sweet. She provided excellent service and made my experience so much better. Thank you, Rumy!
6 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Surrey quays se16
Surrey quays se16
The ladies in there are the best ever Pauline/ Carole /Rume
Really are the best customer service will always go surrey quays Girls in there are lovely and happy
21 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mai has been incredible
Mai (Surrey Quays Shopping Center Branch) has been incredible, this is probably the 5th time she listens and find the right flagrance for me! Mai thinks on her feet, knows the ingredients, knows the products, explores wuth joy and is so happy to keep going till you find the dream flagrance. We went through 15 perfumes and left with two. Mai you are the dream! thank you so much once again, Saby ( Chloe and Dior 😀)
30 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went in looking around ended up…
Went in looking around ended up purchasing two really nice perfumes huge thank you to pauline and ruby helped gift wrap and guided us super well will be back again thank you!
24 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience. I had a love2shop e-gift card and was having a hard time using it. I came into the Surrey Quays centre and to the Perfume Shop and Mai helped me to order a physical gift card. I came back today to use it on my favourite YSL Opium. Her patience and excellent customer service is to be commended. Thank you Mai and Pauline for your patience and professionilism.
16 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Mai!!!
7 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Mai
Amazing service from Mai - great help with choosing the perfect gift for my mother and was very patient and helpful!
10 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a great customer service
Had a great customer service. Mai awesome
7 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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