The Perfume Shop - Taunton 279 Reviews 

Returned my order over two weeks ago and not received my refund. Have tried messaging and email, but no response!!

Terrible customer service - Live Chat doesn’t work, no one responds to emails or WhatsApp

Order placed online for click and collect. Order confirmation Email said please wait for your collection email which should be with you in 3-5 working days. Email NEVER received so I decided to track the order and it said it had been delivered 8 days ago to store! Still no email from The Perfume Shop or even Royal Mail to say they had delivered my parcel. I hope the store still has my parcel. Not impressed at all.

beat price good smell

Staff were kind, friendly and helpful

I paid for 2 x perfume , 1 for my son ,1 for myself .told it was to be sent from your wearhouse, told I had to take back, yet it is not what I asked and paid for ,this at my expence ,( I requested ,but she would not send a prepaid postage), I have to return it inperson to one of your stores .and then told we dont sell that in a perfume for men . and the refund will be 2 to 3 days .. the manager did offer to extend the 90 days and offered a "free be" of some kind by way of sorry . your mistake ,my problem. .

Very quick service thank you

Great customer service, Lel at the taunton branch was great, gave my many options for my likings, was very knowledgeable. I only buy anything if she is in!

I went into the perfume shop in Taunton today the one on the parade and I have to say I was greeted by a lady called Alison who was the most helpful person ever. I would absolutely like to leave a review to say how pleased I was with the service and the price.

I visited the Perfume Shop in Taunton today and was served by Alison. I was not sure of the perfume I wanted so Alison asked me what sort of fragrance U liked and went on to suggest a few options giving me samples to smell. I took the slips to smell and give me time to chose. I went back later and purchased one of her recommendations. She was extremely helpful and very pleasant too.

The customer service was absolutely fantastic. I was served by a lovely lady called Lel and she was easily able to find me what I was looking for.

We had such a great experience! Ellia was extremely knowledgeable and helped us choose our wedding perfumes!

Very helpful nothing was to much trouble lovely staff in Taunton x

Thank you so much for your kindness Lel
(Taunton) Anna :)

Wonderful staff very helpful and kind special mention to lel at the Taunton branch

Lovely helpful employee.
Order came through promptly.
Will certainly shop there again.

Kerry served me and was very helpful to help me find the fragrance I was looking for

Amazing shop (Taunton branch), staff very friendly and accommodating, was served by Allison, she took the time to find the perfect scent for me, 10/10 experience 100% my new go to shop!

Very helpful Kerry and Alison ! Got me the exact smell I was after ! Always reliable and happy to serve, definitely recommend!

My son Harrison visits our local Perfume Shop -Taunton and is always welcomed by staff especially Lel who is exceptionally helpful. Great customer service and super friendly!

Would highly recommend!

I was served yesterday 26th June by a fantastic member of staff in the Taunton store called Lel. Nothing was too much trouble. Lel was really helpful in assisting me with buying a gift for my friend & even accommodated my request to repackage the set in a different way to make it easier for me to take home. It was gift - wrapped beautifully with a personalised bow. Her attention to detail & customer service is amazing. A real asset to your company! THANKS LEL!!!