Always excellent service and advice when I buy from the Perfume Shop. Very friendly, professional staff who are knowledgable about the products they’re selling. Great money saving offers too. I’d like... Toon meer
Locatie
Wijzig locatieWashington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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Lees wat reviewers zeggen
I went into the store looking for a specific scent. Unfortunately the scent was sold out as it was being withdrawn from sales in the UK. The lovely staff (including Gail who served myself) helped me t... Toon meer
Bedrijf heeft geantwoord
Excellant customer service, did not feel rushed although i could not decide. Gave me a recommendation and took onboard my likes and dislikes. Came out with a favourite because it was on sale, but afte... Toon meer
Bedrijf heeft geantwoord
Couldn't of asked for a better service. The friendly knowledgeable staff especially Julie took genuine interest in helping find the right fragrance after trying over a dozen ones in the shop.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmeticawinkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, Verenigd Koninkrijk
5,0
Uitstekend
382 reviews
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Very good customer service from Claire…
Very good customer service from Claire good selection and very good prices.
17 november 2025
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Claire was really helpful today
Claire was really helpful today! I was unsure between 2 perfumes and she let me spray them on myself to see how it settled, I went back for the YSL.
18 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Exceptional Customer Service
We did some Christmas shopping in the Workington store this morning. We were warmly welcomed by Claire who was very polite and immediately asked how she could help us. We had a list of preferred fragrances for our two daughters and their husbands and Claire took the time to inform us of the available range of sizes and prices as well as any current gift sets. Claire also offered us the opportunity to sample some of the fragrances. We chose three of the fragrances relatively quickly but the fourth and final fragrance was not available in the shop in the size we were hoping to buy. This was no issue for Clare who suggested that she could order it for us for home delivery within 3 to 5 days and we let her know that we would very much appreciate that. Having scanned in my wife’s loyalty card Claire completed the sale by letting my wife know the balance of points on her card and by gifting us some free toilet bags and a hold-all.
The whole experience was very positive, professional and friendly. We very much enjoyed our visit and Claire’s level of customer service and friendly, helpful approach were exceptional. She was a great ambassador for The Perfume Shop.
17 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Very helpful as I ordered on line but…
Very helpful as I ordered on line but not recieved (crossed wires)so I had to order again...but still ordered in shop..
16 oktober 2025
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Helpful staff
I had been gifted a refill bottle for my perfume but was unsure if my bottles were reusable (previous assistant when I went in to ask said to bring them in and they would check)
Julie was lovely and helpful.
10 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Great customer service
10 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Wonderful staff
Wonderful staff, very helpful and kind in helping fot a 60th birthday fragrance.
Jannet from the Workington branch is lovely.
8 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Was in today doing some early Christmas…
Was in today doing some early Christmas shopping and I must say Janet couldn’t of been more helpful and engaging
6 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
I was served by Janet
I was served by Janet, she was very helpful and friendly
6 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Lovely customer service, sue and Julie 💗
Lovely customer service
5 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
great service from sue the manager
great service from sue the manager
30 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Lovely Customer Service amazing team
27 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Claire was fantastic!
26 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Sue manager of Workington store Cumbria
Assisted was very very helpful . Had a lovely chat throughout my shopping., I felt I had made a friend. I love my gifts wrapped with the personal ribbon.
Before leaving the shop, Sue introduced herself as the manager of workington store and thanked me amensly for my costume. Wouldn't go anywhere else to buy my Christmas and birthday gifts.
Some times I do order on line .. but much prefer going to see Sue.
12 oktober 2025
Antwoord van The Perfume Shop - Workington 165
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Absolutely love the perfume shop
Absolutely love the perfume shop, I always go to the one in Workington Square and Claire is always super helpful and patient. I always want to smell like 100 perfumes and she's really patient
18 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Great customer service happy with my…
Great customer service happy with my purchase
21 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Janet was absolutly amazing really kind…
Janet was absolutly amazing really kind and serves me really well absolutly amazing
17 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Really friendly and easy going
Really friendly and easy going
15 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Lovely customer service and great…
Lovely customer service and great discounts. Good value for money on the personalised ribbon, wrap and gift bags.
14 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Workington 165
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
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