So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Lees wat reviewers zeggen
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... Toon meer
Bedrijf heeft geantwoord
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Toon meer
Bedrijf heeft geantwoord
These have helped my dogs itching soooooo much! We were doing the allergy shots until I started PetLab and now she doesn’t need them anymore!
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Verenigde Staten
4,0
Goed
448 reviews
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Antwoord van PetLab Co. - US
Hi Shirley,
Thank you for your 5-star review! We're happy to know we're convenient for your needs.
Kind regards,
PetLabCo.®
Nicely place by front door and…
Nicely place by front door and pictures of my address and where the package is located nice job thanks
26 april 2026
Antwoord van PetLab Co. - US
Hi George,
That is so wonderful to hear! We are thrilled you have had a positive experience with your delivery. Thank you so much for sharing.
Warm regards,
PetLabCo.
Package was delivered in a timely…
Package was delivered in a timely manner. And delivery person took multiple pictures to verify. However the package was left out on the sidewalk when a covered foyer for front door was 2 ft away. We live in an area that is known for rain, luckily it didn’t rain that day.
26 april 2026
Antwoord van PetLab Co. - US
Hi Stephanie,
Thank you so much for sharing your experience with us. We are sorry to hear your package was left out on the sidewalk and are so glad there was no rain that day. We will be sure your feedback is passed to the appropriate team.
Regards,
PetLabCo.
I’ve been trying to cancel but they…
I’ve been trying to cancel but they don’t seem to understand the word NO.
18 april 2026
Antwoord van PetLab Co. - US
Hi Melinda, we're sorry to hear about your experience. Upon checking, we were unable to locate any messages from you. We're so sorry your messages did not reach us as intended. We’re here to help and have sent you an email to assist further. You can also reach us by phone or email anytime. We look forward to connecting with you!
Best regards,
PetLabCo.®
It was delivered
It was delivered. This wonderful product helps my dogs skin issues and seems to give her so much more energy.
25 april 2026
Antwoord van PetLab Co. - US
Hi Michelle, thanks so much for leaving this feedback, we're glad to hear your pup is enjoying the products! We'd love to hear more updates about how she's doing! We're always happy to help so please don't hesitate to reach out!
Best regards,
PetLabCo.®
I have seen absolutely no change in…
I have seen absolutely no change in anything paw licking and scratching still . I bought the product off eBay and got it three weeks late ( no fault of petlab co) the lady that sold it to me said she was an authorized dealer. Do you want her name?
17 maart 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hi Austin,
Thank you for sharing your feedback. We are sorry to hear you have not seen the results you were hoping for with your dog. While some pets may respond sooner, supplements often take up to three months of consistent daily use to show full benefits.
Also, eBay is not one of our authorized retailers, so we cannot guarantee the quality or authenticity of products purchased there. For best results, we recommend purchasing directly from us or from one of our trusted vendors.
A member of our team will be in touch with you shortly to provide additional support.
Regards,
PetLabCo.®
the bag was wet inside and one of the…
the bag was wet inside and one of the dental powder containers had broken open. It was completely unusable
25 april 2026
Antwoord van PetLab Co. - US
Hi Dirk,
We are so sorry you have had this experience. We'd love the opportunity to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hello Ellen,
We're happy to hear that your delivery arrived as scheduled. Thank you for letting us know about your experience.
Best Regards,
PetLabCo.
Great product
Always delivers on time. Gives delivery updates. Product works well on my dogs teeth. I have had several people say how white my dogs teeth are. I recommend this product!
17 april 2026
Antwoord van PetLab Co. - US
Hello Vera,
We're happy to hear that our product made a positive changes for your dog's dental care and that you've received positive comments. We appreciate your recommendation and are glad you're satisfied with our timely delivery and updates!
Best Regards,
PetLabCo.
The products are great
The products are great. Both of my dogs are eating and more active than before.
24 april 2026
Antwoord van PetLab Co. - US
Hi Julaine, thanks for giving us this great feedback! We'd love to hear more updates about how your dogs are doing! Please feel free to reach out to us with any additional questions or concerns!
Best regards,
PetLabCo.®
Antwoord van PetLab Co. - US
Hi Christine, we're glad to hear you've had great experiences and thank you for leaving this review. We're always happy to help so please reach out if you have any questions!
Best regards,
PetLabCo.®
Arrives as ordered
17 april 2026
Antwoord van PetLab Co. - US
Hi Ann, we appreciate you taking the time to leave this review! We're glad to hear about your positive shipping experience, we'd love to hear how your pet enjoys the products! Please don't hesitate to follow up with us for any questions or concerns!
Best regards,
PetLabCo.®
The product isn't working at all
The product isn't working at all. My dog's breath hasn't improved, and neither have his teeth. My dog doesn't like the taste, and the smell is terrible so I understand why my dog doesn't like the taste. They also automatically put you on a subscription, even when you click on no subscription. I should probably give them a 1 star, but I'm hoping it just takes longer than a month to start helping.
24 april 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hello Jimmy,
We’re truly sorry to hear that you haven’t seen the results you were hoping for and that your dog is not enjoying the taste. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
I have kept trying to cancel this…
I have kept trying to cancel this because I no longer have a dog and my cat does not like this. I am very dissatsifed
16 april 2026
Antwoord van PetLab Co. - US
Hi Claire, we're sorry to hear about this experience and that your cat isn't enjoying the product. We're happy to assist with this. We've sent you an email to further look into this for you. We look forward to hearing from you!
Best regards,
PetLabCo.®
The product came perfectly on time.
24 april 2026
Antwoord van PetLab Co. - US
Hi Carole, we're so glad to hear your order arrived in a timely fashion. Please feel free to reach out with questions or concerns, we're happy and here to help!
Best regards,
PetLabCo.®
Prompt response and an answer to my…
Prompt response and an answer to my question with a great resolution.
24 april 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hi there, we are so happy to hear about your great experience! We're always happy to help so please feel free to reach out should any questions arise!
Best regards,
PetLabCo.®
Only received one probiotic chew…
Only received one probiotic chew container. I ordered two. Please send me the other one as I have paid for it
23 april 2026
Antwoord van PetLab Co. - US
Hi Stacey, we're sorry to hear about this experience and we appreciate you taking the time to leave this review. We have sent you an email to further assist with this!
Best regards,
PetLabCo.®
The company was very understanding and…
The company was very understanding and in canceling my subscription . I have a sick pup until she is better is reason why I had to cancel
23 april 2026
Antwoord van PetLab Co. - US
Hi Elena, thank you for this review! We're sorry to hear about your sick pup! Please do not hesitate to reach out when you're ready, we are always happy to help!
Best regards,
PetLabCo.®
It was fine
It was fine, but you are sending replenishment too early. I would like to stop the delivery for now as it’s not addressing the exact need for my dog Charlie.
16 april 2026
Antwoord van PetLab Co. - US
Hi Janice, thank you for taking the time to leave this feedback. We've sent you an email to further assist you!
Best regards,
PetLabCo.®
I never received my order and PetLab…
I never received my order and PetLab refused to compensate for it or even send me a replacement. Their customer service was awful and I don't recommend buying any product from them because if something happens, you are just out of luck!
21 april 2026
Review zonder uitnodiging
Antwoord van PetLab Co. - US
Hello Susette,
We’re truly sorry to hear about your experience, and we never intended to make you feel this way. We always strive to ensure our customers feel supported, and we’d like the opportunity to learn more about what happened. Could you please share your order ID so we can locate your account and assist you further?
Best Regards,
PetLabCo.
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