Passed my challenge made profits in funded phase but got my payout rejected and account terminated due to braking some rules. I agree that I broke one rule as one trade was closed during news rele... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Rebrand going well so far, better customer service and fast response times. Currently on my phase 2 challenge and the team has been helpful. Will update the review once I receive my funded account.
This company has been incredibly disappointing, and I doubt they will be around for much longer. I previously had a live account with Bespoke before The Prop Vault acquired them, but there has... Toon meer
Bedrijf heeft geantwoord
Best prop firm , never had problems, 24h support in case needed, won a account and already getting processed immediately Thank you for the opportunity
3,4
Gemiddeld
29 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prop Vault is working hard to make things right.
I'm amending my previous negative review. After writing a negative review, Connor, from The Prop Vault, reached out to me right away. He explained there had been a glitch which mistakenly "failed" accounts that were migrated from Matchtrader to MT5 and that this had been fixed. I've checked and I am in fact reconnected. He also pointed out to me where I had signed up for the 8% maximum drawdown versus a 10% drawdown. My mistake. In addition, he asked if I would reach out to Prop Vault first, if there is a problem, versus immediately defaulting to writing a negative review. This is a completely reasonable request which I will honor going forward. Too boot, The Prop Vault responded to me on a weekend, which they didn't have to do.
22 maart 2025
Review zonder uitnodiging
I contacted them because I heard they…
I contacted them because I heard they would be handling BEP, but haven't heard back since.
I asked them to what extent they had taken over company-wide responsibility, but they didn't respond.
For some reason, I can no longer access Discord. Have I been blocked?
They no longer provide support or reply.
What they do hasn't changed since BEP.
9 maart 2025
Review zonder uitnodiging
Antwoord van Thepropvault
Hello,
We are not BFP, we are The Prop Vault. A completely different company with a new CEO and new management team.
You have made a review based on a different company which is not fair.
We do not owe you the refund nor was this our issue to resolve.
We have spoken to you multiple times regarding this matter and have explained the situation.
You have informed us that until BFP refunds the money, then you will keep this review when it is out of our hands as The Prop Vault.
Our management team said they will look into clients from BFP's issues, but unfortunately we did not inherit debts or outstanding payments and we are not obligated to pay anyone money that is not owed from us.
excellent customer service always…
excellent customer service always respond to queries effectively
21 februari 2025
Review zonder uitnodiging
Avoid dealing with these scammers
Avoid dealing with these scammers
Avoid dealing with these scammers. I bought a challenge account from them using MY VISA , and despite requesting a refund immediately, they promised to process it within 5-7 days. However, it's been 15 days, and there is still no sign of a refund. Be cautious and stay away from these fake challenges.
9 februari 2025
Review zonder uitnodiging
not much experience with the new…
not much experience with the new company as yet but they seem to be doing good to get everything back on track and im looking forward to going on my new journey with them
14 februari 2025
Review zonder uitnodiging
More than 3 weeks waiting for live…
More than 3 weeks waiting for live account after passing phase 2. Disappointing and sad
30 januari 2025
Review zonder uitnodiging
Antwoord van Thepropvault
Hello,
We are not BFP, we are The Prop Vault. A completely different company with a new CEO and new management team.
You have made a review based on a different company which is not fair.
We have only just acquired BFP’s operations and we have said we will try to resolve as many previous issues as we can.
Please exercise patience as our team look into the outstanding issues. We have sent out forms asking people to complete and explain there issue so we can look into them further.
We will update everyone regarding their matters as soon as possible.
A new dawn
Rebrand going well so far, better customer service and fast response times. Currently on my phase 2 challenge and the team has been helpful. Will update the review once I receive my funded account.
22 januari 2025
Review zonder uitnodiging
Excellent customer service
Excellent customer service, really friendly and sorted my issue from previous firm very quickly! Can’t fault them
21 januari 2025
Review zonder uitnodiging
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