The cream? Customer Service, also?
I noted this balm on FB and it sounded great. The check-out process didn't seem straightforward (even for a 'veteran' online purchaser) but I eventually managed to complete my order. The balm arrived after about a week and I began using it on my knees. After a few weeks, I didn't feel any effect. I then noticed that I had been billed for another tub. It occurred to me that perhaps the 'dodgy' check-out had actually subscribed me. I went onto the web site and left a message explaining that I had not wanted a subscription and would like it cancelled. There seemed to be no reaction so I tried again. Still nothing, except an email confirmation that my new order was being shipped. I tried to call but was, apparently, put into a queue where one waits forever. I tried a direct email and received a reply from a young lady who confirmed that there did seem to be a subscription and listed five cans (although the dates were irregular). She apologised and assured me it would be passed to someone who could resolve the matter and I received another email advising me that someone would deal with it "as soon as an agent becomes available"! Having had more emails confirming new orders and various 'agents' 'helping me, I finally threatened taking legal action. Ultimately, an agent advised me that any returns must be made within 30 days (with the customer bearing the shipping charges) but who was willing to let me keep the (unwanted) cans and make a refund or 25%!
I have had poor CS from organisations before and some were actually laughable, but this is totally unbelievable. In the first instance, there seems to be no record of previous communications between agents. Then someone has the temerity to make some kind of 'bargain' with me.
The cream may or may not work for some people - if I am to believe the testimonials on the web site, it is fantastic. However, without a functioning CS, it is impossible to do business with the company.
