The Rum Company Reviews 

178
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

There is always a great selection of different types of rum to choose from. In addition, the service and delivery has always been excellent. If you like rum, you will like The Rum Company!

Beoordeeld met 5 van de 5 sterren

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great selection of Rum, Beckfords cacao and coffe a must if not tried. Looking forward to Lugger spiced rum, it is a gift but look forward to the feedback 😀

Beoordeeld met 5 van de 5 sterren

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... Toon meer

Bedrijfsgegevens

  1. Alcoholwinkel

Geschreven door het bedrijf

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

178 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(178)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Top Company for Rum!

There is always a great selection of different types of rum to choose from. In addition, the service and delivery has always been excellent. If you like rum, you will like The Rum Company!

19 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great selection of Rum

Great selection of Rum, Beckfords cacao and coffe a must if not tried. Looking forward to Lugger spiced rum, it is a gift but look forward to the feedback 😀

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy husband

Husband was very happy with his different Rum's. he is working his way through to find his favorite, I think he has found about 4 so far lol😂
Great little company

8 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bottle arrived dirty/dusty

Bottle arrived dirty/dusty, big disappointment as it was a gift. Wouldn't order again based on this experience.
Bit of a let down.

1 augustus 2026
Review zonder uitnodiging
Logo The Rum Company

Antwoord van The Rum Company

We're so sorry to hear this, especially as the bottle was bought as a gift. We completely understand how disappointing it must have been to open it and find it covered in dust rather than having that "wow" moment you were expecting.

While the bottle itself would have been perfectly fine to drink, that's no excuse for the presentation, and it clearly fell below the standard we aim for. We sincerely apologise for that.

Thank you for taking the time to leave your feedback. We'll also be improving our warehouse protocol to make sure extra care is taken to prevent this happening again.

Kind regards,

Tom
The Rum Company

Beoordeeld met 5 van de 5 sterren

Great

Great, personal service from the Rum Company. Very fast delivery. Beautiful rum I’ve been wanting to get a hold of for years. Highly recommend Outlaw rum and of course the Rum Company!

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tastes absolutely fantastic

Tastes absolutely fantastic, ordered the High Tide Caramel and it is amazing. Will definitely be trying the other flavours in it too. Came very well packaged with fast delivery.

21 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought as a gift for a friend

Bought as a gift for a friend, delivered swiftly and they were delighted with Beckford's Black Pearl Dark Spiced Rum. Great range of rum to choose from so the perfect place to find a gift for rum-loving friends!!
I would recommend this company and will be back for further presents.

4 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great choice of spiced rums

Great choice of spiced rums. Opportunities to sample something new. Quick delivery. I enjoy the monthly subscription, never knowing what will be delivered to try

13 mei 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Rum arrived in one piece

Rum arrived in one piece, the rum itself is very smooth and a nice rum taken neat, I’m looking forward to offering it to guests.
I would like to leave a review on the packaging, the box itself was packed in bubble wrap, not a problem the box itself was fine but if I could make a suggestion, could some bubble wrap be placed around the bottle inside the box, my bottle was rattling around inside the box, on the plus side the bottle hadn’t broken. I will definitely be recommending this rum. Great that you deliver to the Isle of Man too, thank you.

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing company that is very helpful

Amazing company that is very helpful! The rum I wanted was out of stock but they was quick to email and help me pick and alternative to the same cost and email me when it was dispatched! Any queries was answered quickly and efficiently! Would highly recommend this business!

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Issue with the delivery

My issue is with the delivery so I cannot comment on the product. My order has still not been received, three weeks after order. It has been attempted to be delivered by Royal Mail, however they picked that the product needs to be signed for and tried to deliver on two days I was not at home. Royal Mail ignored my request for leaving in a safe place. I don’t have this issue with other companies or delivery providers, please review your website order options so people who work full time can pick a suitable delivery

7 mei 2026
Review zonder uitnodiging
Logo The Rum Company

Antwoord van The Rum Company

Hi Ross,

We’re very sorry to hear your order experience has been frustrating.

Because we sell alcohol, deliveries must be sent using an age-verified service that requires a signature on delivery. We use Royal Mail Tracked services as they generally provide the most reliable tracking and delivery experience for the vast majority of our customers.

We completely understand the difficulty when delivery attempts happen during working hours, and we appreciate your feedback regarding safe place requests and delivery options. While delivery handling is managed by Royal Mail once dispatched, we do take comments like this seriously and will review whether we can make the delivery requirements clearer during checkout.

If you still need help receiving your parcel, please contact us directly and we’ll do our best to assist.

Kind regards,
Tom

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, fast delivery, great value, great rum which I love! Will definitely use The Rum Company again!

1 april 2026
Review zonder uitnodiging
Logo The Rum Company

Antwoord van The Rum Company

Thanks so much for the kind review! We’re delighted you enjoyed the rum and the service. We really appreciate your support and look forward to your next order 🥃

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