thesalelab is amazing!! Watch the shows on whatnot with Tom or visit their website. Where else can you get Fantastic Designer items at 90% discount!!! Quality clothes, shoes and accessories I don’t sh... Toon meer
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There aren't many places where you can find designer goods at such incredible prices! My wardrobe has changed dramatically since I discovered Sale Lab. Very grateful :)
Tom and the team at Sale Lab are the best in the business. They offer high end and rare brands that are high quality items at affordable prices and their love and care shines through the interactions... Toon meer
Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contactgegevens
Verenigd Koninkrijk
- thesalelab.com
4,1
Goed
536 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Cannot fault their customer service
Cannot fault their customer service. A logistics issue impacted delivery and they were truly excellent in their response. Many thanks.
20 september 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you for your feedback! We're sorry to hear about the logistics issue affecting your delivery, but we're glad that our customer service team could provide you with excellent support during this time.
Antwoord van Sale Lab
Thank you for bringing this to our attention. We apologise for any inconvenience caused by receiving only half of your order. We take issues like this very seriously and want to resolve it promptly for you.
Could you please reach out to us directly at customerservices@salelab.co.uk or respond to this message with your order details? We're committed to ensuring your complete satisfaction and would like to make things right.
Looking forward to hearing from you soon.
They got my address wrong and gave me…
They got my address wrong and gave me a refund
31 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Hi Katie, we’re sorry about the issue with your address but glad we could resolve it promptly. Thank you for your understanding.
This is my 3rd order from Sale Lab
This is my 3rd order from Sale Lab, and cannot fault the company. When considering placing my 1st order I hadn’t heard of the company so went to read reviews etc. so if you are thinking of placing an order all I can say is that the products are great, and delivery is fantastic.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you so much for being a loyal customer, and for taking the time to share your experience!
Warm comfortable jacket
Warm comfortable jacket, great price with suoer fast delivery. Highly recommended.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
So glad you had a good experience! Thanks for your lovely review
Antwoord van Sale Lab
We appreciate your feedback! Glad we could help!
Hidden gem Hanley Stoke
Love love love the Hanley Stoke-on-Trent store always have great range and the staff are very friendly and helpful can’t wait for my next visit 😀
4 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thanks a bunch! We're delighted you’re satisfied!
Great products
Great products
Easy site to navigate
Speedy service
5⭐️⭐️⭐️⭐️⭐️
23 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thanks for the love! We're here for you anytime!
this online shop was a fab find bought…
this online shop was a fab find bought a few things now and prices are so good
28 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
We’re glad you had a great experience. Thanks!
A good experience with Sale Lab
This was my first time ordering from Sale Lab. My order was confirmed, tracking was made available, and my order was delivered on time. My experience with Sale Lab on this occasion was very good, and I would certainly order from them again.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Your satisfaction is our reward! Thank you!
Great range of designer brands
Great range of designer clothes and sizes. Excellent unbeatable prices. Good communication. Received email advising delay in despatch, however delivery still received in good time before my flight as purchased 3 Hugo Boss items for nephews birthday. He loved them. I purchased RL jacket for myself & skirt for daughter. Bargain
15 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thanks for choosing us! We're thrilled you’re happy!
The items arrived from 2 different…
The items arrived from 2 different sources and were not good fits but would cost as much to post back separately. Won’t order again.
UPDATE
Apologies but these items were bought 2 months ago and its only just asked me to review ???? My recent items were from secret sales 🫣🫣 who I wont buy from again. Sorry for mix up Sale Lab - maybe ask for a review nearer time i order so i don't get mixed up.
By the way my items bought back in June were perfect and well worth the money!!
14 juni 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you for sharing your feedback. We're sorry to hear about the inconvenience you experienced with your recent order.
At The Sale Lab, we operate from a single warehouse and would dispatch all items together to ensure they arrive promptly. It's unusual for our products to come from different sources unless there was a mix-up or specific circumstances that caused this issue.
Could you please confirm if you received separate orders or if the items were part of a single shipment? Regardless, we apologize for any confusion caused.
Additionally, we want to assure you that returns are hassle-free and completely free of charge. Please don't hesitate to reach out to our customer service team on customerservices@salelab.co.uk, and we'll gladly assist you with the return process.
Definatly my go to shop in hanley…
Definatly my go to shop in hanley enhanced by friendly helpfull staff
28 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
We’re grateful for your review! Thanks so much!
Vans
Got my vans from here cheaper than anywhere else. Kept up to date throughout the purchase, fast delivery and so pleased.
5 juli 2024
Review zonder uitnodiging
Antwoord van Sale Lab
We're happy to hear you loved it. Thanks so much!
Great
I have had a few orders from SaleLab. Quick delivery, easy returns and no problems. Also great value and highly recommended. Just wish they had more choice / stock!
31 juli 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you for the awesome feedback! We appreciate it!
I had an exceptional experience at…
I had an exceptional experience at Sales Lab! They offered a fantastic deal, with a generous 50% off and kilo sales, making their products even more enticing. The Stoke on Trent shop has kind and gentle personnel, which enhances the shopping experience. Compared to other competitors, Sales Lab stands out as the superior choice. I highly recommend checking them out.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
We're so glad you had a great experience. Thank you!
I received shoes that had to be…
I received shoes that had to be exchanged for others. I rate the communication and speed of the company's operation as 5. I received the new pair of shoes within 24 hours. I recommend this store.
24 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thanks for the great review! We're glad you're happy!
What an amazing experience
Lovely staff amazing quality and can’t forget the unmatched prices
14 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
We appreciate your kind words! Thanks for choosing us!
What can I say !
What can I say ! Staff in Runcorn are brilliant, always helpful to me as I’m disabled there help is appreciated so much, The manager Donna always says hello to me and asks if I need her or a member of staff to assist with my shopping, The offers in there are unbelievable, I always find something to buy, Big thanks to the till staff who have obviously been trained how to fold clothing, don’t see this service very often, I just love this shop ! Always a smile 😊
12 augustus 2024
Review zonder uitnodiging
Antwoord van Sale Lab
Thank you! We're thrilled you enjoyed your experience!
Antwoord van Sale Lab
We’re glad you had a great experience. Thanks!
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