The Seam Reviews 145

From start to finish I was truly impressed with the effeciant communication, booking process from customer service through to your chosen craftman. A major plus point, is that you are given a direct line of communication with your chosen craftman, which I found very useful.
I used the services of Elodie, who did an amazing restoration in replacing & and colour matching a classic burberry bag strap and piping which were worn & damaged.
Elodie did a fantastic job with the color match piping and new handle
straps. My burberry bag is good as new! One happy customer!
I highly recommend the services of Elodie Gilkson and the Seam.

Lyudmilla made some repairs to two cashmere sweaters for me. The damage was quite significant (or so I thought) but she has made them look like the damage was never there. Amazing workmanship. She has saved me quite a bit of money and brought them back to life. I am truly gobsmacked. I will definitely be using this service again and wouldn’t hesitate to recommend the seam to other potential customers. Fantastic service, I’m very pleased.

Dear Paola

Re:
Voyage • Leather trousers
Repair ∙ 137113
Paola Zappulla

Paola repaired and restored the damage to the lower end of these beloved Voyage Leather trousers which , for me, are irreplaceable….

I have owned these, one-off, Voyage leather trousers for more than 20 years…

Using her skill, patience and understanding she returned this treasured item back to there original glory🤩

I am forever grateful to her genius and sensitivity!!

Thankyou Paola

Jeremiah❤️

I sent a very old and much loved cardigan off for repairs of multiple holes - both big and small as well as disintegrated cuffs and missing button . Yakshi was fantastic right from the very beginning to the final return of my. Cardy in an almost better than new condition . Communication was amazing and the work done really skillful . I am going to love my cardy for years to come and I feel pleased to have done my bit for the planet as well . Thank you so much to the seam - I recommend to everyone !!

The Seam connected me with Fraser Bruce Miller who mended my two woolen jumpers to a very high quality. I was impressed by how perfectly he had matched the colour and type of wool, to the extent that I couldn’t see any evidence of the previous holes. Money very well spent!

My almost new leather shoes had salt damage which had left one of them with awful red patches. The result of Tessa’s repair has left them looking absolutely superb and better than new. Tessa was a pleasure to deal with and I couldn’t recommend The Seam highly enough. Thank you.

Quick return of my bag- what a great job done- zip repaired on my handbag. Very pleased - thank you so much

Lyudmilla did a superb job in repairing my OSKA black knitted top. It had previously been unwearable due to prominent moth damage on the front of the garment. Now I shall be able to wear it once again.

I have sent in my merino sweater to repair a small hole.
Although it took a very long time, I have to say that Lyudmila did an incredible job and is the first example of true invisible mending that I've encountered.

I have had multiple moth holes mended in everything from thick wool knit to lime green cashmere to men’s suits and the results have been fantastic! These makers are really miracle workers and it’s worth it to salvage something you love so dearly. Highly recommend!

Sandra zomer was a pleasure to deal with.
She has done an amazing job with my jumper
Many thanks

A moth eaten (ravaged) favourite jumper has been lovingly restored, and I am so pleased. Thank you to Laura ter Kuile who came to the rescue in this case. Nigel

Excellent repair of a hole in the seat of a pair of trousers from a favourite suit. Becky from Twickenham has done an excellent and timely job and kept me well briefed throughout the process.

Fantastic work by frazer Bruce Miller in london, hasle free booking with seam, will save the details and use again if I have to.

Sandra Zomer did an amazing job at repairing my Michael Kors puffer coat. The rip wasn’t even on a seam and the patch repair is hardly noticeable. Very impressive. Good price, fast service. Thank you!

Laura ter Kuile did an amazing job repair my knitwear that eaten by moths and a leather jacket that had ripped. I really appreciated how quick the repairs were done. I am so happy I can wear these pieces again.

Paola Zappulla did an amazing job on my trainers and stitching where the stitching had come loose. A really good job with very good service and great communication along the way. far better to fix than throw away snd I would use this company again because it was excellent

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at this end, thank you so much for your courteous attentions! I have two more which will no doubt need some tlc at some point in the future so I hope to be in touch then. Thank you!! 😃🤩

I’m sure if the service received was great that it would be worth 5 stars, but - as another complainant on here has said - should anything go wrong, or the service be sub par, then the customer service is appalling. I had the misfortune of sending my dresses to someone who missed fixing a hem, poorly fixed a tear so it was still visible and looked ‘botched’, and returned the third dress with the tear still in it. I was overcharged (nominally as she couldn’t seem to calculate VAT), and then asked to collect goods when I’d already paid postage. All in all a poor experience. When I wrote to customer services to ask for a refund on the dress that had been sent back unfixed they told me to just speak to the fixer. I’m not throwing good money after bad to send the dress back. Despite follow-ups, my emails are ignored. I just want a refund. I would never use this company again and nor would I recommend it. Just go to a local place where they can help.

Sooooo happy to have found The Seam and the great women that work at the Westfield branch in Stratford, they are kind and attentive and reassured me on how everything was going to get fixed/altered etc and the job was excellent. Very happy 😊