Every body were very helpfull the items ended up being to small and had to be returned.and went out of there way to accommodate a refund would purchase from here again
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I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... Toon meer
Bedrijf heeft geantwoord
Great range of sleeping bags at competitive prices. Delivered quickly, all very straight forward. Items arrived exactly as expected. Would definitely use again.
No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.
Contactgegevens
Unit 158 Avenue B, LS23 7BJ, Wetherby, Verenigd Koninkrijk
- 0113 5218 575
- thesleepingbagstore.com
4,9
Uitstekend
597 reviews
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Brand new quality
Brand new quality, cheaper than all other retailers unless you buy the item seocnd hand, which the stuff they sell isn't. Probably the best place to get your hands on a good quality bag for the best price
7 oktober 2025
Express delivery worked as described
The sleeping bag itself is great and as described. Website/ordering was easy.
We used express delivery to receive it in time for a school residential and I am happy that it all worked great- the bag actually arrived a bit earlier than expected.
29 september 2025
Overall a positive experience
User friendly website, easy to search for the item I wanted. A good selection of items to choose from, all good brands and competitively priced. Very pleased with my sleeping bag which arrived promptly and when it was promised. Overall a positive experience. I would buy from here again.
17 september 2025
First time customer - exceptional experience
The item arrived quickly and as described. I had to contact the company as I had a query on my order - customer service was exceptional in how they dealt with my query. Highly recommend it and I will be ordering from them again in the future.
16 september 2025
A good price and very speedy delivery
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use.
I emailed them just for their thoughts and the response was outstanding. I got an actual phone call the next day from a lovely (and witty) chap and a new bag and returns label were basically on their way. Exceptional response and customer service. Hats off
9 september 2025
Unbelievable customer service
Unbelievable customer service.
I had a problem with a sleeping mat leaking making it pretty useless. I knew I’d bought it a few years ago but wasn’t sure. Checked and I had bought it 1 year and 364 days before the problem. It had a 2 year warranty. Emailed the team.
Got a reply same day saying yes they could help. Sent me a pre paid postage. I sent the mat back. I then emailed to ask about progress as I had another camping trip due. They phoned me up and basically said although the product had gone to the manufacturer, they knew it was faulty. So they just sent me a brand new one. Arrived the next day.
This was an expensive sleeping mat.
They went really above and beyond. I can only completely recommend them. Brilliant brilliant customer service.
4 augustus 2025
Review zonder uitnodiging
Great products and service
Great products and service, and fast delivery. Reasonably priced very very warm cosy sleeping bag.
22 augustus 2025
A great company with super helpful…
A great company with super helpful customer service. I wanted to have more details of an inflatable mattress and Stewart very kindly went to the stores to check and email the information. He could not be more helpful and to top it all, he despatched the goods immediately and they arrived the next day. Not a Bot in sight, just lovely, knowledgeable people.
2 september 2025
Review zonder uitnodiging
What a wonderful company
What a wonderful company, I ordered a toddlers tiger sleeping bag, it was better than expected , delivery was excellent ,I would highly recommend.
12 augustus 2025
Great sleeping bag.
Great sleeping bag. Exactly as described on the website. Arrived quickly and at the time promised. Can't wait to try it out!
11 augustus 2025
Quick refund of my money
The sleeping bad was faulty but the company rapidly apologized and returned my payment. I’m undecided what to doat the moment because the season is now come to the end.
5 augustus 2025
No quibble replacement. Best outdoors company I've dealt with.
No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tracked. He kept apologising for the Royal Mail problem !!
What a great company and great person. I'd give 6 stars if possible. Ewan McCabe.
18 augustus 2025
Review zonder uitnodiging
One of the best customer experiences…
One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleeping Bag store, more. Will definitely be buying from them again. Thank you!!!
29 juli 2025
Review zonder uitnodiging
A great experience
A great experience - very quick and friendly customer service, and sorted a quicker delivery for me when I realised I needed them sooner than planned - would recommend
4 augustus 2025
Item has not arrived!
Edited: Item did not arrived but the company has very quickly helped sort out a replacement.
25 juli 2025
Antwoord van The Sleeping Bag Store
Hi Carrie,
We're really sorry we've let you down with the delay on this order. It looks like there was a problem at your local DPD depot. However I can see that one of our team has been in touch with you and dispatched a replacement that has been delivered.
Kind Regards,
Chris
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