The Sushi Co. Reviews 

172
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The menu is extensive. We ordered several dishes and they were all delicious. The restaurant is very clean and the ambiance relaxed. We were served by Eprana at Dalston who is delightful and very kn... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a lovely lunch at the Wimbledon branch. Greeted by Sai our waitress who was exceptional. We had the Miso soup, cucumber Hosomaki, salmon Hosomaki & spicy tuna Hosomaki. Mains of chicken teriyak... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Once we ordered our food and drinks it took around 40 minutes!and they didnt give the right amount of sushi we ordered!we asked for the drinks and it took another 10 minutes!along with a teapot which... Toon meer

Beoordeeld met 4 van de 5 sterren

All food tastes good however serving time is 30mins interval each order. Needs improvement on time management or maybe staffing issues? Waited for a very long time. We ordered 4 particulars, we starte... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sushi afhaal
  2. Chinees afhaalrestaurant
  3. Maaltijdbezorging
  4. Afhaalrestaurant
  5. Sushirestaurant

Over The Sushi Co.

Geschreven door het bedrijf

The Sushi Co – Responsible box fresh sushi.

At The Sushi Co. we follow the path less trodden to seek out the highest quality ingredients for our live sushi kitchens, without compromising the environment that they come from.

Our dedicated team works with a small hand-picked and highly accredited group of suppliers who deliver vibrant, eye-catching and flavoursome ingredients to our kitchens daily.

Once our team takes hold of these fresh ingredients, we follow authentic Japanese processes to prepare our handmade Minutes Fresh Sushi. From the size of slices taken from our Scottish sashimi grade salmon, to our slightly soured specialist sushi rice being the perfect bed for our fish or vegetables. We’re proud to take all the necessary extra steps to provide great quality sushi whilst doing our bit to be responsible in how we go about it.

We don’t use any rice; we use sushi rice.

Rice is sushi, that’s why we use the same rice you’ll find in the UKs top sushi restaurants. Carefully milled in the Po Valley, Northern Italy. Mother nature’s rich Mediterranean sun melts the snow sitting high on the Alps giving the rice fields we source from everything they need to grow. Our premium grade short grain rice is designed specifically for sushi – its texture and natural stickiness is perfect for sushi.

Fresh fish daily from award-winning fisheries.

We have the highest standards when sourcing our fresh fish suppliers. Whether it’s our 50-year-old Scottish Salmon farm or our cutting-edge 100% sustainable Dutch Yellowtail supplier, both are proud to have been accredited by the Aquaculture Stewardship Council (ASC) for making every step of their processes as sustainable as possible.

Our Dutch Yellowtail are organically fed with the highest-grade antibiotic free feed, resulting in high levels of Omega 3. Our Scottish Salmon are nurtured in hatcheries on the banks of Loch Creran and use RAS technology to ensure the best growing conditions are provided.

Contactgegevens

3,8

Goed

TrustScore 4 uit 5

172 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(172)

15 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Great sushi and overall a good…

Great sushi and overall a good experience! The food was fresh and delicious, with a nice variety of options to chose from. Ordering was easy, and delivery was on time. Sizes could be slightly bigger for the price

4 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Raw pink chicken!

Raw pink chicken!
Ordered the spicy chicken bao buns took one bite and it was pure pink! As if it hadn’t even been cooked just covered in batter. So disappointed and disgusted, it’s made me sick.

25 november 2024
Review zonder uitnodiging
Logo The Sushi Co.

Antwoord van The Sushi Co.

Hi, I am surprised you had raw chicken. Our Bao bun chicken products are pre-cooked, but we do use raw chicken. Can you confirm the location where you purchased it, please? If it was pink inside, chances are it is not our product.

Beoordeeld met 1 van de 5 sterren

Rude staff

Just wondering if you train people to be rude and hanging up the phone? All I was trying to ask Lewisham branch if they could alter the date for 2 tickets on12th to the 15th September for my birthday. I had an operation but clearly don't care. I didn't shout but yet I ask for a manager he hangs up. Call again same rubbish. Seems like having an operation to save me is the issue. I don't like rude ignorance, if you can't do the job find someone else. Mental health is real and so are we have respect and say it politely. I'm out off completely how you giving me the wrong email after I read it back to you twice. Why did you hang up when I asked for your name? I told him I had an operation he's reply ( we close at 11) this is the kind of mocking you do? Also thanks for ruining me birthday not that Lewisham cares. You should hire people who knows how to speak to people. Thanks so showing I'm nothing.

12 september 2024
Review zonder uitnodiging
Logo The Sushi Co.

Antwoord van The Sushi Co.

Hello Jemma,

We are truly sorry to hear about your experience with our Lewisham branch. This is certainly not the level of service we strive for, and we sincerely apologize for the way you were treated, especially during what must be a challenging time for you after your operation. Your feedback is extremely important to us, and we want to ensure that this is addressed appropriately.

We would like to investigate the situation further and ensure that corrective action is taken. Could you kindly provide us with more details by contacting me directly at amena@thesushico.co.uk?
We are also happy to assist you with adjusting your booking to a more suitable date for your birthday.

Mental health and respect are matters we take very seriously, and we are committed to improving our service. Please rest assured that we will look into this thoroughly, and we hope to make it right.

Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.

Best regards,
Amena Hayat
The Sushi Co.

Beoordeeld met 5 van de 5 sterren

Great time at Sushi Co at Ealing Broadway

The staff working at Sushi Co at Ealing Broadway is fabulous, special mention to Jessica who was so polite and nice with us. Food was delicious. We loved the Crispy crunch roll. We had a lovely time there to celebrate my wife’s birthday.

19 augustus 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I came to collect my sushi on my…

I came to collect my sushi on my allocated time and they didn’t even receive an order and start preparing it.

The sushi itself were good apart from a spicy salmon one that was a bit too paprika tasting (but that’s just my preference)

1 augustus 2024
Logo The Sushi Co.

Antwoord van The Sushi Co.

Hello and thank you very much for your review. We're sorry for any inconvenience this caused and do hope you'll continue to be a valued customer.

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, very good quality, reasonably priced and not long to wait

22 juli 2024
Logo The Sushi Co.

Antwoord van The Sushi Co.

Hi Holly, Wow! Thank you so much! We look forward to seeing you again soon.

Beoordeeld met 4 van de 5 sterren

Delicious food, good value.

Good value for money. Delicious food, friendly and attentive staff. Always a good sign when you walk in to an Asian restaurant and Asian people are eating in. The only downside was a bit messy toilets.

21 juli 2024
Review zonder uitnodiging
Logo The Sushi Co.

Antwoord van The Sushi Co.

Thank you so much for your great review. We'll take it all on board and we hope to see you again soon.

Beoordeeld met 2 van de 5 sterren

Wrongly charged for delivery fee

I ordered for pick up but I was charged a delivery fee of GBP4.99. Contacted via email and Whatsapp but not respond.

6 juli 2024
Logo The Sushi Co.

Antwoord van The Sushi Co.

Hi there, we're very sorry about this. Can you please email julianne@thesushico.co.uk with the details and we'll look into this for you. Thank you very much for your patience.

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