Really good news that Swimshop are stocking Aquasphere goggles. Best goggles for comfort and fit and therefore keeping water out of your eyes. Unobtainable for years due to Brexit etc. Now just a clic... Toon meer
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Lees wat reviewers zeggen
I have been aqua walking and exercising since having spinal surgery 2 years ago. The belt I was using was quite bulky and I needed a bit more freedom in the water. This lightweight support is perfect... Toon meer
I placed an order and there was a system glitch. Their customer services responded quickly and then made mistake, which they quickly rectified. All this was done swiftly, without any hassle and they c... Toon meer
Bedrijf heeft geantwoord
Just the best customer service I have experienced in a long while. After trying two pairs of Arena drag shorts for my son of which neither fitted as he has large thighs, they telephoned me, measured a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
theSwimmingShop offer top of the range swimming apparel and equipment, from swimwear, goggles, caps, accessories and more! With brands such as Speedo, Arena, Zoggs, and Aquasphere at discounted prices, with free and next day delivery options, why would you want to shop anywhere else.
Contactgegevens
Verenigd Koninkrijk
- theswimmingshop.com
4,4
Uitstekend
71 reviews
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Awful customer service and complete…
Awful customer service and complete lack of communication. Ordered for express delivery (1-2 days). Three working days later nothing had arrived so I called the customer service line- on hold for 20 minutes until someone answered and told me they couldn’t help. Said they would get someone to call back- they didn’t. Emailed three times, was completely ignored. I then received an email explaining what I ordered was out of stock- and that they had emailed me before to explain this. Checked my spam- have had nothing so that was a total lie. Ended up with a refund nearly 10 days later. No apology. Pathetic excuse of customer service.
3 augustus 2021
Review zonder uitnodiging
Excellent service, no issues
I placed an order for swimming woogle (noodle) and float at 2pm and paid for 1-2 express delivery. It arrived 10.30am the next day. All as ordered. Very impressive.
3 juni 2021
Review zonder uitnodiging
Complete lack of customer consideration
I ordered a back support last week and they accepted and confirmed the order and took payment. Today, without any notification or explanation they refunded my money. I assume that they've cancelled my order. I've been waiting a week for a badly needed item that I could - and should - have purchased elsewhere. Complete lack of communication and customer consideration.
I will avoid in future
6 mei 2021
Review zonder uitnodiging
I placed my order yesterday and it…
I placed my order yesterday and it arrived this morning . Thank you for an easy purchase and fab trampoline very pleased
12 juni 2020
Review zonder uitnodiging
I placed an order and there was a…
I placed an order and there was a system glitch. Their customer services responded quickly and then made mistake, which they quickly rectified. All this was done swiftly, without any hassle and they communicated with me all the way through. We all can make mistakes, how you respond is the measure, and to their credit the SS responded really well.
22 februari 2019
Review zonder uitnodiging
Antwoord van theSwimmingShop.com
Thank you Ian for your review. We really appreciate your business and are glad all was sorted out with your order. Kind regards.
I wanted some basic goggles and was…
I wanted some basic goggles and was confused as there is a large range. Called the customer service team who were very helpful and I am delighted with my new goggles - they fit well and look great!!!!!
29 april 2018
Review zonder uitnodiging
Great product range and great prices!
I frequently use theSwimmingShop for my swimming kit. Great product range and great prices! My orders always arrive on time. You'll see me again soon theSwimmingShop...
2 oktober 2017
Review zonder uitnodiging
Incredibly helpful
Incredibly helpful. I needed some advice before I ordered and telephoned them. The lady (Clare?) was very knowledgeable and offered to contact the manufacturer too for more information on the products if I needed it. We order and the items were delivered next day as promised. We recommend theswimmingshop and I have already used them again! Oh, and their prices were very good on all the things we wanted for our school.
1 oktober 2017
Review zonder uitnodiging
Just the best customer service I have …
Just the best customer service I have experienced in a long while. After trying two pairs of Arena drag shorts for my son of which neither fitted as he has large thighs, they telephoned me, measured all brands held and sent me an alternative to try and buy or return. Well done
15 september 2017
Review zonder uitnodiging
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