I ordered a canister of camomile and rooibos tea. The initial purchase was easy but unfortunately I had an issue with the delivery. I contacted The Tea Makers costumer service and they were fantasti... Toon meer
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I had a query as I'd got muddled up with wether I had a subscription as I started another one and panicked about getting a tea tsunami ! They were very helpful and cancelled the first subscription on... Toon meer
I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... Toon meer
Bedrijf heeft geantwoord
Teamakers Tea is outstanding. I am thankful that living in Canada I can still access it. So thank you for organizing international shipment. But - would be good to learn ahead of time that recipi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Tea Makers of London
Geschreven door het bedrijf
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contactgegevens
Verenigd Koninkrijk
- theteamakers.co.uk
4,8
Uitstekend
514 reviews
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Lumpy Matcha powder
Very disappointed with my recent order for the Ceremonial grade Matcha which is incredibly lumpy.
I have been enjoying Matcha for a long time now, as well as being a long-standing customer of The Tea Makers of London. This batch of Matcha however, remains lumpy despite brewing accordingly and whisking using a professional bamboo whisk. Lumpy Matcha is not at all enjoyable, but what has made my experience even worse is that I have been requested to take numerous pictures of the matcha in order to obtain a replacement product. It's a real shame as I've enjoyed my matcha from the Tea Makers up until now. I do hope the situation will be rectified.
26 mei 2026
Antwoord van The Tea Makers of London
Hello, Natalie
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration caused by your recent order.
As a loyal customer, you rightly expect the highest quality from our Ceremonial Grade Matcha. We understand how disappointing it is to experience lumpy Matcha, especially when using the correct brewing and whisking techniques. We also appreciate your patience with our request for photos; while this helps our quality control team investigate potential batch issues, we understand it added extra hassle to your experience.
We are glad we have since been in touch and were able to fully resolve this matter by sending you a replacement Matcha caddy. We hope this new batch restores your confidence in our Matcha and brings back the enjoyable Matcha experience you are accustomed to.
Thank you again for bringing this to our attention and for your continued support. If you need anything further, please do not hesitate to contact us directly at sales@theteamakers.co.uk.
Many Thanks,
The Tea Makers of London
Fantastic blends of teas.
Excellent all round service. Fantastic blends of teas. Second to none. Perfect. Thank you.
26 mei 2026
Antwoord van The Tea Makers of London
Hello, Shaun
Thank you so much for the wonderful review!
We are thrilled to hear that you enjoyed our blends and had a perfect experience with our service. Your kind words mean the world to our team, and we look forward to serving you your next favourite cup of tea soon!
Many Thanks,
The Tea Makers of London
Great tea and fast delivery
22 mei 2026
Antwoord van The Tea Makers of London
Hello, Mark
Thank you for the fantastic review!
We are thrilled to hear that you loved our Sencha Goji Berry and that your order arrived so quickly. We take great pride in ensuring our blends get to you fast and fresh.
Whether you're enjoying those sweet, fruity notes as a cosy hot brew or a refreshing summer cold brew, we hope it continues to be your go-to brew. Happy sipping!
Many Thanks,
The Tea Makers of London
Antwoord van The Tea Makers of London
Hello, Linda
Thank you so much for your kind words!
We are thrilled to hear that you enjoyed the great quality of our Organic Ceremonial Grade Matcha and that it arrived promptly.
We take great pride in sourcing our Matcha from certified organic tea leaves in Mie Prefecture, Japan, ensuring a vibrant, stone-ground powder that delivers a creamy, sweet flavour and varied health benefits.
We truly appreciate your support and look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
brilliant teas and excellent delivery
22 mei 2026
Antwoord van The Tea Makers of London
Hello, Gh
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed our teas and had an excellent delivery experience. Providing high-quality blends and prompt service is always our top priority, and your feedback means the world to our team.
We look forward to serving you your next favourite cup soon!
Many Thanks,
The Tea Makers of London
Love this company!
Love this company! The tea leaves are great tasting. Great website. Love that you can source the tea back to the growers. Ethically sourced products. Nice tins for the tea leaves. I’ve moved onto a subscription as I enjoy it so much. Have recommended it to a friend who’s now ordering. Excellent all round service.
23 mei 2026
Antwoord van The Tea Makers of London
Hello, Helen
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you are loving our teas and enjoying the convenience of our subscription service. Knowing that you appreciate our commitment to ethically sourced products and our grower-traceability means the world to us, as its the heart of what we do.
Thank you so much for recommending us to your friend; word of mouth support from loyal customers like you is the ultimate compliment.
Happy sipping, and we look forward to delivering your next subscription order soon!
Many Thanks,
The Tea Makers of London
Good quality herbal tea
The products were of good quality, the price was reasonable and the delivery was fast.
30 april 2026
Antwoord van The Tea Makers of London
Hello, James
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality of the products, our pricing, and the speed of your delivery.
Providing a great experience for our customers is always our top priority, and your feedback is incredibly encouraging for the whole team. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
I love the quality of their teas and…
I love the quality of their teas and their tea merchandising. I now buy all my first flush darjeeling, assam and matcha here. Reasonably priced too - thank you!
25 februari 2026
Antwoord van The Tea Makers of London
Hello, Julia
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear that you love the quality of our teas and merchandising. We take great pride in sourcing our First Flush Darjeeling, Assam, and Matcha, so knowing they have become your go-to choices truly means the world to us. Providing premium tea at a reasonable price is always our goal, and we are delighted that we hit the mark for you.
Thank you for choosing us for your tea journey. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Amazing
Thank you very much. The tea is very tasty and of good quality. I really like it. The store is superb, they have bonuses, free shipping, and they also gave me a free sample of delicious tea. The delivery is also fast and the packaging is good. I recommend it to everyone!
30 april 2026
Antwoord van The Tea Makers of London
Hello, Liubov
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the quality of our tea and had a great experience with our shipping and rewards programme. Our team takes great pride in our packaging and delivery speed, so it's wonderful to know we met your expectations.
We look forward to serving you again soon!
Many Thanks
The Tea Makers of London
Excellent
I've been ordering my tea from them for years and never once was I disappointed.
Sustainable packaging, great quality and delicious tea at an affordable price.
30 april 2026
Antwoord van The Tea Makers of London
Hello, A Q
Thank you so much for your loyal support over the years! It is truly wonderful to hear that we've consistently hit the mark for you.
We take great pride in sourcing high-quality, delicious tea while maintaining our commitment to sustainable packaging and fair pricing. Knowing that these efforts resonate with a long-term customer like yourself means the world to our team.
We look forward to providing you with many more years of great brews!
Many Thanks
The Tea Makers of London
Exceptional tea which is very well…
Exceptional tea which is very well packaged and arrives swiftly.
30 april 2026
Antwoord van The Tea Makers of London
Hello, ELS
Thank you for the wonderful feedback! It is great to hear that you are enjoying the quality of our tea and that the packaging and delivery met your expectations.
We look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Easy to use website with plentiful…
Easy to use website with plentiful information on the teas.
30 april 2026
Antwoord van The Tea Makers of London
Hello, John
Thank you for the kind words! We're thrilled to hear that you found our website easy to navigate and the product information helpful.
Our goal is to make finding your perfect cup as seamless as possible, so it's great to know we're on the right track. Happy brewing!
Many Thanks
The Tea Makers of London
Delivery was quick and the quality of…
Delivery was quick and the quality of the Tea is wonderful. Thank you
28 april 2026
Antwoord van The Tea Makers of London
Hello, Maureen
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the quick delivery and the quality of our Hibiscus Bora Bora blend.
It's one of our favourites, we take great pride in the kaleidoscope of fruits and flowers, from the tropical notes of papaya to those delicate sunflower and cornflower petals. We're so glad that you enjoyed the signature purple-red brew and its intense, fruity sweetness.
We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Antwoord van The Tea Makers of London
Hello, Lorenzo
We are absolutely delighted to hear that our Supreme Earl Grey has become your personal favourite.
It is one of our proudest blends, combining the finest Ceylon black tea with those signature blue cornflowers and bergamot for that award-winning aroma. There is nothing quite like that first citrusy sip!
Thank you for choosing us for your tea moments. We look forward to packing up your next batch!
Many Thanks,
The Tea Makers of London
I love your teas
I love your teas! They are very good quality! All the service is easy and fast!
29 april 2026
Antwoord van The Tea Makers of London
Hello, Nay
Thank you so much for the kind words! We are thrilled to hear that you're enjoying the quality of our teas and that your experience with us has been seamless. Happy brewing, and we look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Wide range of high quality products…
Wide range of high quality products with good descriptions in sensible sized/packaged amounts delivered quickly and efficiently
27 april 2026
Antwoord van The Tea Makers of London
Hello, Peter
Thank you for the fantastic feedback! We are thrilled to hear that you are pleased with our product selection and the detail of our descriptions.
It is also great to know that our packaging and delivery efficiency met your expectations. We strive to provide a seamless experience from browsing to unboxing and we're glad we hit this mark for you.
We look forward to serving you again soon!
Many Thanks
The Tea Makers of London
Great tea and great tea strainers
Great tea and great tea strainers.
All of the highest quality that you can expect from Tea Makers of London.
27 april 2026
Antwoord van The Tea Makers of London
Hello, Rory
Thank you so much for the kind words! We are thrilled to hear that you are enjoying both our tea and our strainers.
At The Tea Makers of London, we take great pride in sourcing and crafting products that meet the highest standards of quality, and it's wonderful to know we've met your expectations.
We look forward to serving you again soon. Happy brewing!
Many Thanks
The Tea Makers of London
Antwoord van The Tea Makers of London
Hello, Judith
Thank you so much for the kind feedback! We're delighted to hear you enjoyed the tea and that our team provided prompt service.
We look forward to welcoming you back again soon!
Many Thanks
The Tea Makers of London
You did amazing
You did amazing, but I have not received my package yet. It’s still in customs and it’s over a week late. I’m sure I’ll enjoy everything when I get it.
27 april 2026
Antwoord van The Tea Makers of London
Hello, Stephanie
Thank you so much for your kind words and for your support. We are thrilled to hear that you are looking forward to receiving your items!
We sincerely apologise for the delay you are experiencing with customs. While international processing times can occasionally be unpredictable, we understand how frustrating it is to wait for a late package.
If your order does not arrive within the next few business days, please feel free to contact us at sales@theteamakers.co.uk and we will investigate this further for you.
We truly appreciate your understanding and can't wait for you to enjoy your purchase!
Many Thanks
The Tea Makers of London
Antwoord van The Tea Makers of London
Hello, Diana
Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed the quality of our teas and found the pricing to be a great value.
We look forward to serving you again soon!
Many Thanks
The Tea Makers of London
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