My son’s mattress arrived today and it’s amazing. Sleeping next to him as I write this and it is so comfortable! Great quality in a size that I struggled to find anywhere else. Highly recommend and wo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give no stars I would. Took the money for a bespoke mattress (needed for a disabled mums bespoke cot size), never provided the item, and have totally avoided a meaningful resolution either... Toon meer
Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Toon meer
Bedrijf heeft geantwoord
Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Contactgegevens
Verenigd Koninkrijk
- thetinybedcompany.com
4,0
Goed
184 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great bespoke mattress for toddler bed
Great bespoke mattress for toddler bed. High quality and quick delivery service.
28 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Common sense and real customer service
The customer service department helped without a quibble. Common sense and honesty motivated their response.
The quality of the mattress was superb. The speed of production was as described. Well done x
23 augustus 2023
Antwoord van The Tiny Bed Company
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service department. Ensuring exceptional customer service is a top priority for us, so we're delighted to know that we were able to assist you without any hesitation.
Additionally, we're thrilled to hear that you're pleased with the superb quality of your mattress and that the speed of production met your expectations.
Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
All the best,
Amy
Very pleased with the quality of the…
Very pleased with the quality of the mattress ordered and the responsiveness with which the team deal with queries.
22 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
custom wool mattress for mokee basket
Got a custom made wool mattress for my secondhand mokee Moses basket and it fit perfectly, very happy
28 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Custom Mattress
We purchased a cot from the Netherlands which was not a standard size, as it was needed to fit in a small space. After searching for a mattress, we came across the The Tiny Bed Company, who made a custom fit mattress for us. Initially we thought it was a bit on the expensive side, but when we received it, we could understand why, the mattress is well made, fits perfectly and the finished product is outstanding. The customer service is excellent, with them contacting me to check on details, plus any safety issues. My only criticism would be, that we weren't notified of the delivery. Luckily we were in at the time, but it would have been nice to get a time/date slot. Other than that, great service, great product and would thoroughly recommend
6 september 2023
Review zonder uitnodiging
Antwoord van The Tiny Bed Company
Hello Kim,
Thank you so much for your glowing review! We're thrilled to hear that we were able to provide you with a custom-fit mattress that perfectly suited your needs for the cot from the Netherlands.
We understand the importance of having a well-made product, especially when it comes to something as essential as a mattress for your little one. We're delighted that you found the quality of our mattress to be outstanding and that our customer service exceeded your expectations.
Your feedback regarding the delivery notification is greatly appreciated, and we apologize for any inconvenience this may have caused. We'll take your suggestion on board to improve our service further.
Kind regards
Amy Barnard
Great quality products
We recently bought a custom made mattress and a mattress protector for our baby boy's travel cot. I am very impressed with the quality of both. Such great products and very reasonably priced! We will definitely use The Tiny Bed Company again in the future.
22 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Lovely items(customised mattress
Lovely items(customised mattress, cover and sheets for a travel cot) made and delivered in a timely manner. Excellent communication and customer care throughout
21 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
I had a travel got with a thin hard…
I had a travel got with a thin hard mattress and a one year old coming for a visit . I was delighted to find the tiny bed company could make me a bespoke mattress .
13 augustus 2023
Antwoord van The Tiny Bed Company
Hello Sophia,
Thank you for sharing your experience with us! We're delighted to hear that we could assist you in providing a comfortable sleeping solution for your one-year-old visitor.
At The Tiny Bed Company, we understand the importance of ensuring a cosy and safe environment for little ones, especially when they're away from home. We're thrilled that our bespoke mattress met your needs and expectations.
Kind regards
Amy
Customer Experience
Custom sized cot mattress
We ordered a custom made mattress for our baby's cot. It wasn't a standard size but we now have the perfect mattress to fit! It arrived quickly which was much appreciated.
9 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Sheets arrived prompt and we’re exactly…
Sheets arrived prompt and we’re exactly as ordered and are very good quality.
9 augustus 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
customised travel cot mattress and sheet
The mattress and sheet were both well made and the cotton used for the sheet is a lovely thick soft quality. There was a delay, for some reason, in the despatch of the mattress but the customer service personnel were responsive and helpful.
25 juli 2023
Antwoord van The Tiny Bed Company
Hello Teresa,
Thank you for taking the time to leave your feedback! We're pleased to hear that you found both the mattress and sheet to be well-made, and that you appreciated the thickness and soft quality of the organic jersey cotton used on our sheets.
We apologise for the delay in the dispatch of the mattress and any inconvenience it may have caused. We're glad to hear that our customer service team was able to assist you promptly and effectively.
We strive to provide the best possible service to our customers, and your feedback helps us improve. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Thank you once again for choosing us. We appreciate your support.
Kind regards
Amy B
Quality experience
Speedy, helpful service. Happy to make a return due to errors in the mattress selection at our end. Would definitely recommend. Great service.
25 juni 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Perfect in every way
Perfect in every way: I needed a non standard size mattress for a continental cot. I sent a template and some photos. The mattress arrived promptly, well packed. It looks great and of very good quality.
26 juni 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us. We are delighted to hear that you are pleased with the quality of your product.
Perfect fit
Easy to use website, prompt delivery and lovely mattress that fits perfectly.
20 juni 2023
Antwoord van The Tiny Bed Company
Thank you for your valued feedback.
Thanks Amy - Mattress arrived on time
We put our order in last minute but needed it before going away. I contacted customer services and Amy came back to me explaining it would be very tight getting the mattress to us on time. She was great though and marked the order as urgent and had it sent to us on a same day delivery. She has made our holiday so much easier as we were able to take the smaller travel cot in our motorhome. Thanks Amy.
20 juni 2023
Antwoord van The Tiny Bed Company
Hi Darren,
Thank you for sharing your experience with us! We're thrilled to hear that Amy from our customer experience team was able to assist you efficiently and ensure that your order was delivered on time, despite the last-minute request.
We understand the importance of timely delivery, especially when it comes to essential items like a mattress for your travel cot. We're delighted that Amy was able to make your holiday preparations smoother and that you were able to enjoy your time away with ease.
We'll make sure to pass along your kind words to Amy. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing The Tiny Bed Company. We appreciate your support.
Best regards,
Jessica King
Totally reccommend
Purchased a custom made mattress and additional organic fitted sheet for a vintage french bassinet which was proving tricky to buy a premade mattress for. We decided on the organic coconut and wool mattress which we found to be very reasonably priced. After submitting the measurments customer services were in contact to ensure the sizing and were pleasent to deal with. The turn around time was as expected and the overall experience from finding the company to receiving the final product was excellent. Totally reccommend!
20 juni 2023
Antwoord van The Tiny Bed Company
Thank you for taking the time to review your experience with us. We are so pleased that you were happy with our service. We are delighted to have you as a customer and we hope that you enjoy your order for years to come.
Great service and communication
Great service and communication. Excellent quality mattress and sheet for a really good price
18 juni 2023
Antwoord van The Tiny Bed Company
Thank you for your valued feedback.
Excellent customer service
Excellent customer service. The mattress we ordered was stolen because Evri left it in plain sight outside our front door, but the response from the Tiny Bed Company was brilliant. They responded quickly to our query and arranged a new mattress to be made and sent out via express delivery. Their communication has been great at every point in the process and we are very happy with the product too.
23 mei 2023
Antwoord van The Tiny Bed Company
Hi Alice,
Thank you for your glowing review! While we're deeply sorry to hear about the unfortunate incident with the stolen mattress, we're grateful for your understanding and patience throughout the process.
At The Tiny Bed Company, we take pride in providing excellent customer service, and we're glad to hear that our response to the situation was able to meet your expectations and were able to replace your order within a very fast turnaround.
We're thrilled that you found our communication to be great and that you're happy with the product. Ensuring a smooth and positive experience for our customers is our top priority.
Thank you once again for choosing The Tiny Bed Company. Your support means a lot to us.
Great quality
Great quality, speed of production and delivery! Also swift customer service - they responded to questions I had within an hour
24 mei 2023
Antwoord van The Tiny Bed Company
Thank you for your valued feedback.
Company very quick to respond to…
Company very quick to respond to enquiries. Made and supplied an excellent mattress to fit a non-standard sized cot. Mattress fitted perfectly, looks comfortable and supplied within a week. Great service.
22 mei 2023
Antwoord van The Tiny Bed Company
Thank you for your valued feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.