Thetinytoddlers Reviews 74

Please DO NOT use this company.
It’s a big scam they don’t ship anything and there customer service is crap.

Absolutely love shopping at Tiny Toddlers! The quality of the baby items is outstanding, you can really tell they care about both their products and their customers.

Absolutely terrible experience with The Tiny Toddlers. I ordered a car seat on 30th March with a 7–12 day delivery estimate, but it never arrived.
Communication was poor throughout updates were vague and unhelpful, giving the impression they were delaying rather than resolving the issue. For something as important as a car seat, this level of service is unacceptable.
Update (18th April) A FedEx label was created on the 14th, but the parcel was never handed over. Tracking showed no movement. Tiny Toddlers blamed FedEx, but FedEx confirmed they never received the item, suggesting the company was not being truthful.
I requested a full refund. As of 17th May, it’s been processed and is due within 2–4 working days. On a positive note, the refund was handled quickly and customer service was better at this stage.

Order was never dispatched, waited 2 weeks and eventually got a refund through my bank - waste of time!

The car seat I ordered is excellent. Comfortable, secure and easy to install. Totally worth it.

I've tried a few stores, but Tiny Toddlers stands out for quality and trust, Highly recommended.

Ordered a car seat 15th March with 7-12 working day delivery time promised. No sign of car seat or updates so I contacted them 1st April - they advised they were expecting a shipment and would despatch to me immediately on receipt of this. No further updates 10 working days later so I have requested a cancellation.

Bought a car seat, they haven't shipped it for over a month - because apparently it was out of stock. However no one bothered to contact me. Their replies to my email did not sound apologetic, nothing was offered in return.
Very disappointed - waste of time.

Do not use. I ordered a car seat base and 3 weeks later absolutely zero updates. I contacted customer service and got a dismissive email saying to wait 12 working days. That time passed and no progress. Seems they are happy to take your money but don't have the stock or resource in place to fulfil the order.

Even after waiting two months, the product did not arrive.
They still haven't issued a refund.
You definitely shouldn't use this.

I wish I could give 0 stars. Ordered a steriliser on 9th March and was told it would arrive at their warehouse by 16th March and be dispatched shortly after. After chasing multiple times, I was then told they would receive the item by 27th March and dispatch it immediately. They provided a tracking number on 1st April, but there have been zero updates since- it just says “label created,” so clearly it hasn’t even been handed to the courier.

ALMOST A MONTH DELAY! Absolutely ridiculous. The gift was meant for a baby shower. The baby is already born-thanks to their delay, the gift is ruined. Terrible communication, broken promises, utterly useless service. Never ordering from this site again.

DO NOT WASTE YOUR MONEY. AVOID THIS WEBSITE AT ALL COSTS.

If you want it quick then I wouldn’t bother. Took 2 and half weeks to get a tracking number. And then after another week and half it still hadn’t been picked up. Absolute Joke, wouldn’t recommend to anyone. Maybe cheap but not worth it

I ordered and paid for a travel car seat in January this year assuming that it would be processed & dispatched as stated on the website within 3 weeks. It has now been 10 weeks and I still have not received my item. Customer service is very good at offering an apology and promising to "follow-up" the problem, but it does not achieve anything. I would seriously caution anyone outside of the US, who is considering buying anything from this shop as the delivery timeframe is not reliable at all. Very easy to place blame on the courrier company.

Love my shopping experience with Tiny Toddlers. The materials are soft and baby friendly, and the overall quality is top notch. Very satisfied.

Honestly one of the easiest purchases I've made, quick checkout, fast shipping and everything came in excellent shape.

Great experience shopping here, the process felt effortless, shipping was fast and the babay gear arrived without any issues.

Super easy to order, no hassle at all and the delivery was quick with everything arriving in great condition.

I love how simple the whole process was, plus shipping was fast and the baby items came safe and well packed.

Really smooth experience overall, ordering was easy, everything arrived in perfect condition for my baby.

A very pleasant online shopping experience. The baby items arrived just as expected perfect and undamaged.