I'm so super happy with his service got…
I'm so super happy with his service got all my stuffs as I ordered
10 juli 2026
Review zonder uitnodiging
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Bedrijfsgegevens
Geschreven door het bedrijf
The Vape Shop is a UK supplier of electronic vape cigarettes and e liquid which is manufactured in the UK as well as all types of vaping supplies and accessories with free shipping on orders over twenty pounds.
Contactgegevens
Christchurch Road 576, BH1 4BH, Bournemouth, Verenigd Koninkrijk
- 01202 309666
- Info@thevapeshop.co.uk
- thevapeshop.co.uk
3,6
Gemiddeld
6 reviews
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Shocking service
Shocking service. I had a subscription with this company and one of the orders I was sent was the wrong product and the company is refusing to pick the product up and exchange the product.
I have now found a company that is cheaper and provide a professional customer service and who does not make mistakes. You do not expect to order a product and for it to be the wrong product.
6 februari 2026
Review zonder uitnodiging
Antwoord van The Vape Shop
Hi Mr Ellis. This review appears to be for a different company.
The Vape Shop.co.uk does not offer subscriptions, and we have searched our records but cannot locate any customer account or order under your name, or anything that matches the situation you’ve described (wrong product and refusal to arrange collection/exchange).
Please double-check the company you purchased from and update or remove this review if it isn’t meant for us. If you genuinely believe it is, please send us your order number and the email address used at checkout and we’ll investigate immediately.
The most trustworthiest vapeshop in Bournemouth
I use this shop on a very regular basis. I have been a customer ever since it first opened. The staff are chatty, friendly, and extremely helpful. They always offer help and advice when requested, and they are passionate about what they do. They are very age cautious, and will always ask for identification if they think they are dealing with someone underage.
31 augustus 2024
Review zonder uitnodiging
Trustworthy company
Trustworthy company, when my initial order did not arrive when expected the guy I spoke to at The Vape Shop quickly sent me a replacement order which arrived the very next day - the first delayed order did turn up eventually and I was told to keep it instead of being asked to return it, which is amazing.
Sadly, the juices just aren't to my liking. I like fairly flavoursome liquids and The Vape Shop's just aren't all that flavoursome. However I know plenty of people do not like the sweeter flavours and prefer a milder, subtle flavour - these people would probably love this company's products. Personal preference and all.
Giving a 4 star rating all the same as based on how quickly the delivery issues were sorted I find the company to be very trustworthy.
22 april 2024
Review zonder uitnodiging
Antwoord van The Vape Shop
Thank you for your detailed review and kind words about our service at Vape Shop Bournemouth. We're glad we could resolve the delivery issue promptly and appreciate your understanding. We’re sorry to hear our juices didn’t quite match your taste preferences. We strive to offer a variety of flavors to suit different palates, and we hope you might find something you love in the future. Your feedback is invaluable, and we appreciate your trust and 4-star rating.
Great customer service
Ordered some liquid. I have never recieved it.
UPDATE. Ignore that first part of the review. It was a misunderstanding and the guy who owns the company has phoned me, replaced my order and more. Actually a really nice guy and did the right thing. I can now have full confidence in recommending this company. It is the delivery company DHL that deserve the bad reviews. They caused all the problems.
28 november 2023
Review zonder uitnodiging
Antwoord van The Vape Shop
Thank you for updating your review! We’re glad we could resolve the misunderstanding and provide you with the service you deserve. At Vape Shop Bournemouth, customer satisfaction is our top priority, and we're pleased to hear that you’re happy with the resolution. We appreciate your understanding and your recommendation. Apologies for any inconvenience caused by the delivery service. We look forward to serving you again soon!
THIS IS ABSOULTELY A DISGUSTING COMPANY…
THIS IS ABSOULTELY A DISGUSTING COMPANY AND THEIR CUSTOMER SERVICE IS EVEN WORSE
I placed my second order with company last Thursday and paid £4.50 for next day delivery. It is now Tuesday of the following week and I had to make a phone call to see where my delivery was. I spoke to a guy who informed me the order had been cancelled - but gave me no reason as to why this had happened. I told him this wasn't very good customer service as nobody had informed us of this. He said "I tell you what I'll issue a refund" and binned my call.
2 november 2021
Review zonder uitnodiging
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