thisbank Reviews 14

I contacted them by email enquiring how to find a Section 975 tax certificate for an old taxation year.

They replied within the hour attaching the required certificate in a password protected PDF file.

They also sent information as to where the current year information is kept on their website.
Absolutely superb.

Such polite, efficient and accurate customer service -- Thank you !

I wanted to check that I had made my last payment on my 7 year loan. I got through reasonably quickly on the phone. I didn’t have any paperwork or account numbers etc to hand, but after the usual questions, I was ID’d ok.

I got a quick and clear confirmation that my loan was now all paid, and I also found the interaction very pleasant. So, I would say, my experience was very good.

Excellent customer service, polite and efficient- thank you

My experience of the customer service representative was excellent product knowledge and solved my issue promptly and with a pleasant attitude. I found dealing with the bank itself was seamless.

Sent email about Enquiries got back straight away
When that didn't solve my issue they called me to resolve it
Very good service

Great service. Had a loan that migrated from JN Bank. Paid this off a bit early, settled quickly and email confirmed close. All off my credit report as expected. Good communication.

Great friendly
customer service. Had an issue with logging in.
Calls answered very quickly. Had to call in a couple of times and spoke to Nana. The matter was resolved quickly and efficiently. Though I was frustrated at the time, the service was impressive.

Really great and professional customer support. Issue resolved quickly. Recommended

Very great experience and very helpful and reassuring.

Used ThisBank for a small home improvement loan. I especially appreciate the support available online and on call which help me to manage my account and clarify questions quickly and easily. My agent Naana sent me all supporting documentation to help with my enquiry whilst on call to me and assured I understood how to control and access my account. This has been a significant improvement since the changes for the provider formerly JN Bank.

Spoke to Nana this morning as I couldn't log into my account. She was very quick in solving my issues, even if I took longer than I'd have liked. Got to love I.T!
Great service and a very helpful and knowledgeable Nana. Thank you so much.

So easy to deal with. Very knowledgeable staff who get thing’s sorted without it being a problem. Highly recommended.

First of all really need to talk about JOY the lady I spoke to . please keep people like this in a job, great service easy to talk to and was totally understanding. I lost access to my old email so I had no idea they had changed. This lady was kind , listen, sorted it in no time didn't feel rush . Abig thank you joy Wednesday 4/3/26. So glad I didn't need to talk to a machine or AI. Thanks 🙏

Having been unable to log into my account, I called customer services and got through to an agent within just a couple of minutes. Vicky was extremely helpful and very reassuring, guiding me through the process with patience, courtesy and good humour. Thank you so much for this very impressive level of service, an increasingly rare commodity in this robotic era!